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Has your sapphire screen scratched yet?

  • Yes

    Votes: 16 15.5%
  • No

    Votes: 87 84.5%

  • Total voters
    103
Dunno how I did it, but when I took my Rolex in for service, they had to replace the crystal as it was scratched. It happens. And I have no idea when it happened. It just did.

I wonder if these watches have modular displays replaceable in the store. When the display on my 6+ developed a dark spot and needed replacement, I took it in and was surprised to find that they replaced the display unit with a new one in about 45 minutes instead of just swapping out the whole phone. I'm guessing these watches have a similar design, as anything worn on the wrist is bound to get banged around a bit.
 
That's exactly what they are going to do, as the device is new and that display is supposed to be almost not-scratchable ;)

Apple has never said it would never scratch. Just because you scratched it somehow on your own you want Apple to replace it for you? Lol
 
One thing you could try is scratching that "scratch" with your fingernail. My other watch with a Sapphire Display got marks like that all the time when I accidently brushed past painted walls. That MIGHT just be paint from a wall which can easily come off with a fingernail.


This ^^^

I've been wearing watches with sapphire crystals for 30 years. I'm not easy on some of them.

I often look down to see what looks like a scratch. They ALWAYS turn out to me material transferred from the object I hit my watch on and not an actual scratch!

Sometimes the feel and look like a scratch! They can also take some effort to clean off, but they ALWAYS come off!
 
This ^^^

I've been wearing watches with sapphire crystals for 30 years. I'm not easy on some of them.

I often look down to see what looks like a scratch. They ALWAYS turn out to me material transferred from the object I hit my watch on and not an actual scratch!

Sometimes the feel and look like a scratch! They can also take some effort to clean off, but they ALWAYS come off!
I tried hard, but it wouldn't get clean :( You could see it was a scratch and not just another material :S

Apple has never said it would never scratch. Just because you scratched it somehow on your own you want Apple to replace it for you? Lol
It might be scratched under the screen, it's not clear. That's why they are going to change it...

Such an ignorant response. You don't deserve an Apple watch.
The ignorant must be you. I didn't force them to change my watch, they've offered to... There must be a reason for that.
You don't deserve a brain.
 
...yet everybody gets violently angry whenever somebody dares to talk about using as screen protector on their apple watch. :rolleyes:

Yes because a plastic screen protector is so much more durable than the second hardest substance known to man.
 
Read what the OP said: Apple said the scratch appears to be INSIDE the watch. Fairly certain the OP didn't scratch it.

And yes, if you claim something is scratchproof and it scratches, this IS a warranty issue.
 
Warning: Sapphire Apple Watch Screen Scratches!

Just a warning to those Apple Watch users that have the sapphire display and expect it to be as unscratchable as typical sapphire watch displays: It's not.

While showing a friend that the sapphire display doesn't scratch today, I took my pocket knife out of my pocket and used the blunt end of the nub that's used to flip the blade out and scraped it across the screen a little bit. Later in the day, I noticed scratches. I've tried everything to remove them, but they're permanent.

This means one of three things are possible:

1) There is a coating on the screens that even goo-gone can't remove (I tried, it didn't help. Scratches remain).
2) The knife that I used has a high-enough carbon rating that it ranks on diamond level and was able to actually scratch the screen. Unlikely since doing the same thing to a citizen watch I own with a sapphire display did not scratch it.
3) I received a Stainless Steel watch that accidentally was given a regular ion-x display.

Or, 4) These displays, while sapphire, aren't as pure as typical sapphire and scratched from something less hard than diamond?

At any rate, I am NOT pleased as you can imagine. Wanted people to know before they tried and scratched their watches too.

Here is the knife I used: http://www.crkt.com/M16-14-Titanium-Tanto-AutoLAWKS-Combo-Edge

Here is the video of the watch scratched:

Here are some pictures of the scratch (you can scroll left and right, there are 3)

http://bit.ly/scratchedapplewatch
 
Sounds like it might be the oleophobic coating. But what I don't get is why are some models more resistant to scratching than others?
 
In this video - https://www.youtube.com/watch?v=3rrrKEYY6Kg - you'll notice that he uses a tool which determines that display is actually sapphire. Perhaps you buy a diamond tester, or take it to a jeweller, to make sure that you're display is correct. I can't imagine that Apple would use the wrong display, but that'll eliminate that possibility.

There is an oleophobic coating on the display but is there any chance that the scratches might not be from the knife but rather, coming into contact with perhaps a diamond ring in another situation? Also, don't forget to take pressure into consideration. Even though a pocket knife won't normally scratch sappire, it will in some circumstances.
 
It would be good to determine if the sapphire is damaged or if there is actually a coating and the marks are on that?
Perhaps try some automotive glass polish
 
I have a rolex and it has a sapphire x-tall.
I have accidentally hit/scratched bricks, metal, walls etc.
No scratches whatsoever. This can't happen with sapphire. Or at least shouldn't
Makes me worry
 
I thought consumer reports could only scratch a sapphire Apple watch with a diamond? Wonder what is going on with some of them.
 
My thoughts exactly, but in all actuality it shouldn't scratch... So the OP kind've does have a point. :confused:

That was my thought exactly. I didn't take the blade to it, just the back side of the handle... I would assume that shouldn't scratch sapphire, as I did it lightly enough that it would scratch glass, but not hard, and it wasn't a sharp edge, just some metal. I am quite confused. I ordered that testing device mentioned, so we'll see if mine is legitimate sapphire or not.... in which case, I either scratched the oleophobic coating (which I'll try again to remove... not sure what I need to use to remove it), or the knife I used is as hard as sapphire or diamond, in which case, go CRKT!)
 
I have a rolex and it has a sapphire x-tall.
{...}
This can't happen with sapphire. Or at least shouldn't
Makes me worry
Exactly... If there's a coating, people will scratch it, people will notice, people won't be happy. What's the point in having an almost "unscratchable" sapphire display if you can scratch it? :(
Improvement coming with gen 2? :rolleyes:
 
Exactly... If there's a coating, people will scratch it, people will notice, people won't be happy. What's the point in having an almost "unscratchable" sapphire display if you can scratch it? :(
Improvement coming with gen 2? :rolleyes:


Unless it's AR coating that other stuff have no bussines on the watch, my double AR coated watches are pristine (breitlings) with no scratch marks but it can happend.

The solution is simple, just remove the coating and the marks will be gone.
 
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