Hey! Thanks for that. Seems they were delivered. Guess it's just a matter of them being processed now. So dumb that the USPS tracking numbers aren't working.
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Carrier Have you returned your AT&T Next iphones after upgrade?
- Thread starter kendicles
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Heads up. Just got an AT&T text that they didn't receive my old iPhone by 10/21/15 and will be charged $339.60 on next bill. Huh??!!? Text on 10/06 said they had it and nothing else to do. New bill has installment plan $0.00. Must be a disconnect with the system. CS said it's ok and showing returned and paid of. YMMV.
Just posted this in a new thread before I saw this thread...apologies for the repost...
I too just received the texts saying ATT didn't receive my 2 phones:
So on 9/29 I shipped my 3 NEXT iPhone 6 devices back to ATT as "NEXT returns" using the 3 separate prepaid labels that were generated by Apple when I purchased my 3 new iPhone 6s devices.
On 10/8 I received text messages from ATT on all 3 new devices saying: "Thank you for returning your BBA APL IPHONE6 64GB SLV for xxxxxxxxxx." So clearly they received my phone.
Strange thing is that this morning I got a text message from ATT on two of the 3 new iPhone 6s devices saying that "We didn't receive your previous device by 10/21/15. You will see a charge of $299.6 for your BBA APL IPHONE6 64GB SLV on your next wireless bill." WTF?
So I checked the USPS tracking with the numbers I recorded before shipping on 9/29, and ALL 3 still say "In Transit"!! Unbelievable!
Next I called ATT and they say they only show receipt of 1 of the phones and not the other two! ATT says that there is a pending charge that will be added on 10/26 for the 2 devices but that they will "try to research this and get it removed by then." But if they aren't successful? What then?? They just charge me?
So to summarize:
I had a bad feeling about shipping them back to ATT since they provide no tracking ability on their website anywhere to determine the status of a NEXT return. You have to just wait for a text from them! It's like sending the device to a black hole and hoping for the best. And of course USPS is worthless in this whole saga. They don't even show that the packages were received (not even the one that ATT even confirms they received).
Update: Using the tracking suggested by Bo15 (thanks!) shows it was delivered in Dallas Tx.
I too just received the texts saying ATT didn't receive my 2 phones:
So on 9/29 I shipped my 3 NEXT iPhone 6 devices back to ATT as "NEXT returns" using the 3 separate prepaid labels that were generated by Apple when I purchased my 3 new iPhone 6s devices.
On 10/8 I received text messages from ATT on all 3 new devices saying: "Thank you for returning your BBA APL IPHONE6 64GB SLV for xxxxxxxxxx." So clearly they received my phone.
Strange thing is that this morning I got a text message from ATT on two of the 3 new iPhone 6s devices saying that "We didn't receive your previous device by 10/21/15. You will see a charge of $299.6 for your BBA APL IPHONE6 64GB SLV on your next wireless bill." WTF?
So I checked the USPS tracking with the numbers I recorded before shipping on 9/29, and ALL 3 still say "In Transit"!! Unbelievable!
Next I called ATT and they say they only show receipt of 1 of the phones and not the other two! ATT says that there is a pending charge that will be added on 10/26 for the 2 devices but that they will "try to research this and get it removed by then." But if they aren't successful? What then?? They just charge me?
So to summarize:
- We received texts for all 3 on 10/8 saying ATT received them in good working order.
- All 3 phones USPS Tracking say "In Transit" on USPS Tracking page.
- Today we received texts for 2 saying that they were not received yet.
- My ATT account page says there are no more payments due for any of the 3 phones.
- ATT says they only show receipt of 1 device
I had a bad feeling about shipping them back to ATT since they provide no tracking ability on their website anywhere to determine the status of a NEXT return. You have to just wait for a text from them! It's like sending the device to a black hole and hoping for the best. And of course USPS is worthless in this whole saga. They don't even show that the packages were received (not even the one that ATT even confirms they received).
Update: Using the tracking suggested by Bo15 (thanks!) shows it was delivered in Dallas Tx.
Hey, I got same text today too. I haven't received the text from AT&T that they received it but the Newgistics tracking - http://tracking.newgistics.com - shows its in Dallas. So seems like this is a mass problem now. I already contacted the support and they promised to escalate the ticket to the team who is handling this. So I advise anyone having this contact AT&T either by call or text chat and raise this issue, so that they pay attention to it.
Same here. AT&T rep told me it shows that my phone was received and I shouldn't be billed. However she made a note on my account saying that the phone has been received and if I end up getting billed by mistake the charges will be dropped.
It happened to me, too. AT&T system screw up again. At least that's what the rep told me. Online shows it paid and done.
I'm still struggling through this nightmare. They double charged me despite the fact that I have a return code showing they received the returned phone.
AT&T is now threatening to turn off my current phone, and then charge me a reactivation fee of $40 on top of the bogus $379.60 that they double charged and only credited back once for the iPhone I returned. Been on the phone twice for a couple hours and each time they claim it's resolved and yet… still the threatening emails, and letters.
And to top it off, if I were to pay their ridiculous bogus fee, they would technically owe me an iPhone 6 since that's what the payoff for the phone means—you get to keep the phone you now would own if you paid it off. Nice. Wow.
AT&T is now threatening to turn off my current phone, and then charge me a reactivation fee of $40 on top of the bogus $379.60 that they double charged and only credited back once for the iPhone I returned. Been on the phone twice for a couple hours and each time they claim it's resolved and yet… still the threatening emails, and letters.
And to top it off, if I were to pay their ridiculous bogus fee, they would technically owe me an iPhone 6 since that's what the payoff for the phone means—you get to keep the phone you now would own if you paid it off. Nice. Wow.
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Wow, not good! Glad to hear I'm not alone, but sad to hear I'm not alone.
May soon be time for more contact with media outlets, etc. Argh. I'll keep tracking my experience and report back here.
It's odd. Instead of AT&T charging me the cost of my old iPhone, they have continued to charge me the monthly Next payment for it, in addition to the Next payment for my new phone. I've had to call them each month to get the charge reversed and this last time they insist it will be the last occurrence, but we shall see when I get my next bill. The only proof I have that the iPhone was returned is a text message I received shortly after I mailed it back.
Good luck getting your issue resolved.
Like an idiot I forgot to include the paperwork when I sent mine it but did send it in the original box (there was no way I was sending in just the phone in that bubble envelope) so they were able to tie it to me by the IMEI number on the box. I got charged this week despite that. I called yesterday and they removed it.
I know everyone's experience is different but the reason I've stuck with AT&T, despite the price, is the customer service. Every time I call, they just take care of it. I've never had to escalate an issue or call repeatedly to resolve anything.
I know everyone's experience is different but the reason I've stuck with AT&T, despite the price, is the customer service. Every time I call, they just take care of it. I've never had to escalate an issue or call repeatedly to resolve anything.
Huzzah! My fourth call was the one that did it. Had a voicemail from ATT when I got out of work that my account was credited.Wow, not good! Glad to hear I'm not alone, but sad to hear I'm not alone.
Fantastic! That's great news and encouraging. Thanks for the feedback on that. I'm going to call tomorrow (I've reserved the 2 hours it took last time) and with luck, finally resolve it.
I'm definitely looking at trying Apple's financing next year instead of this mess. In the past I used Gazelle and it was painless and perfect every time. Boy, I sure took them for granted!
The problem I see with the Apple upgrade option is that the financing is through a third party, which means a credit check is done and it's another line of credit on your record. My Next return was OK, but I think next time I will pay it off and sell it outside of AT&T.
I had a similar experience when I turned my NEXT Phone in. The experience was so bad that as soon as I got my tax return that year I paid my phone off. AT&T should just universally take the device in store and provide you with a receipt, this would make everyone happy.
I don't quite understand that one. They don't actually issue a credit card, they just charge an existing one.
According to the iPhone upgrade program web page, the program is financed through Citizens One Personal Loans and is subject to eligibility. It is not a credit card, but it still means a credit check and an additional line of credit.