HELP !!! Anyone Get Charged for the App?

Discussion in 'iPhone' started by noobrex, May 30, 2011.

  1. noobrex macrumors member

    Joined:
    May 30, 2011
    #1
    I got billed USD 45.33 for downloading Facebook app from itunes store.

    Have written to the itunes support 4 times and there has been no response from them.

    Tried to contact the support in Apple support india but they could not help. they said they cant do anything, all you (I) can do is to wait if they respond back to you. They were also not ready to give me a phone number or e-mail to anyone incharge whom i cant talk to or escalate the issue.

    Can anyone help me on this 45 USD is too much for me :(

    1 -Created account with itunes
    2- Entered all credit card information
    3- Downloaded facebook application (which is free from itunes)
    4- Got charged 45.33 USD (got a message from my bank that itunes charged this amount)
     
  2. ChazUK macrumors 603

    ChazUK

    Joined:
    Feb 3, 2008
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    Essex (UK)
    #2
    Wirelessly posted (Opera/9.80 (Android 2.3.4; Linux; Opera Mobi/ADR-1105231029; U; en) Presto/2.7.81 Version/11.00)

    The first thing you should do is check your purchase history in iTunes to see what you were actually charged for if you haven't already.

    HTTP://support.apple.com/kb/HT2727

    I doubt it is the Facebook app so if there is anything odd, question it!

    Good luck.
     
  3. RafaelT macrumors 65816

    RafaelT

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    Jun 9, 2010
    Location:
    Lakeland, FL
    #3
    How long has it been since you contacted iTunes support?
     
  4. noobrex thread starter macrumors member

    Joined:
    May 30, 2011
    #4
    sorry i forgot to include that information, I did check the iTunes purchase history and it shows Facebook and shows its free. Please suggest where else should i try to get a resolution for above
     
  5. noobrex thread starter macrumors member

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    May 30, 2011
    #5
    Its been over 72 hours since I sent them an e-mail. I then contacted the india support center. They told me to wait and send there is nothing else you(I) can do.
     
  6. RafaelT macrumors 65816

    RafaelT

    Joined:
    Jun 9, 2010
    Location:
    Lakeland, FL
    #6
    I don't know if iTunes support is based entirely out of the US, but if it is, the last two days were a weekend and today is a holiday.

    Hopefully you will hear back soon.

    Unless things are substantially different where you are, if you feel the charge was incorrect you should be able to contact your credit card company or bank to dispute the charge, I would give Apple a little more time to respond first though.
     
  7. noobrex thread starter macrumors member

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    May 30, 2011
    #7

    Think I will wait for another 48 hours and see if they respond back otherwise going to get in touch with my bank.
     
  8. noobrex thread starter macrumors member

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    May 30, 2011
    #8
    This has actually made my experience bad, of buying the iphone 4 :( feels so bad. Would also request if anyone could provide me any number that i can call or any other email where i can escalate this issue.
     
  9. The Californian macrumors 68040

    The Californian

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    Jan 17, 2009
    Location:
    Surfers Paradise
    #9
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

    I'm feeling like you won't get a response until after the holiday. I believe there is also an iTunes Help Chat through Apple.com
     
  10. kolax macrumors G3

    Joined:
    Mar 20, 2007
    #10
    Doubt it was the Facebook app you got charged for.

    Sure you haven't bought a movie, or a couple of albums and just forgot? The money isn't taken from your account instantly.

    Check through your iTunes billing history and see if there's a couple of items that you've bought in the past week that could add up to that amount.
     
  11. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #11
    1. you don't need a credit card with iTunes, use iTunes cards instead to top up your account when you need it.
    2. Apple is very good about this sort of problem.
     
  12. CosmoPilot macrumors 65816

    CosmoPilot

    Joined:
    Nov 8, 2010
    Location:
    South Carolina
    #12
    While Credit Card fraud sounds scary, they do have their advantages...protection.

    Call your credit card company, and tell about the bogus charge. They will stop payment on it and give your money back. Even if they've paid it, they will give your money back. Next, request a new credit card with a completely different number.

    Then wait to see if Apple complains about not receiving any money from you. If you've only purchased FaceBook (free), then nothing should come of it. If they do, explain they charged a bogus fee and you tried to correct the issue. I suspect however, this charge is not coming from Apple.

    Then create a new AppleID (since this was your first purchase) and start all over with a new credit card number.
     
  13. JASApplications macrumors 65816

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    Nov 24, 2010
    Location:
    Scarborough, United Kingdom
    #13
    Unlucky. Sure you haven't downloaded any albums/movies etc that you can't remember about?
     
  14. old-wiz macrumors G3

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    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #14
    Sounds like the India support center isn't particularly interested in helping you. I would have expected that from Dell or HP, but not from Apple.
     
  15. TheGambler macrumors newbie

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    Mar 10, 2011
    #15
    Nobody believes me when I say that Facebook causes nothing but problems :eek:
     
  16. noobrex thread starter macrumors member

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    May 30, 2011
    #16
    I did try the chat support but its not for iTunes its for meego and they also said the same thing that you will have to wait for them to respond on e-mail there is no other way to get in touch with itunes support.
     
  17. noobrex thread starter macrumors member

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    May 30, 2011
    #17
    I checked the history for last 90 days and it only shows that i bought Facebook and i know for sure i did not buy anything else. I received the message from the bank about an hour after i downloaded the facebook app.
     
  18. noobrex thread starter macrumors member

    Joined:
    May 30, 2011
    #18

    1. Where can i buy the apple itunes card can you please provide me the link.
    2. I sure hoped so everyone i know had a good experience with Apple. Lets hope they resolve my issue as well.
     
  19. noobrex thread starter macrumors member

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    May 30, 2011
    #19
    i am very sure i didnt download anything else apart from Facebook application.
     
  20. noobrex thread starter macrumors member

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    May 30, 2011
    #20
    Dont know where to go now... think i have kinda lost my money :(
     
  21. noobrex thread starter macrumors member

    Joined:
    May 30, 2011
    #21
    I think i am going to do that today, and would wait for them to revert back. I never imagined such problem with Apple. Lets hope they fix things.
     
  22. noobrex thread starter macrumors member

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    May 30, 2011
    #22
    I do now :(
     
  23. Reach9 macrumors 68020

    Reach9

    Joined:
    Aug 17, 2010
    Location:
    In America
    #23
    This makes no sense at all.

    But try to contact your credit card company and explain to them the issue. I'm sure everything will work itself out.
    But what does your iTunes Bill say? Are you sure you just purchased Facebook? Maybe it's just credit card fraud then.
     
  24. noobrex, May 30, 2011
    Last edited: May 30, 2011

    noobrex thread starter macrumors member

    Joined:
    May 30, 2011
    #24
    it says that I have purchased Facebook app Price Free. Also i did not recieve any email invoice for this amount even that sounds strage. i think i read somewhere that Apple does send an invoice for all the purchases even free purchases
     
  25. Small White Car, May 30, 2011
    Last edited: May 30, 2011

    Small White Car macrumors G4

    Small White Car

    Joined:
    Aug 29, 2006
    Location:
    Washington DC
    #25
    Ok, then you don't need to bring up Facebook when you do talk to Apple. There is NO WAY it would have happened that fast if that was the reason.

    Whatever the problem is, it likely happened the day before you learned about it. (If not even longer.) So it's just a coincidence that you downloaded Facebook the hour before you learned about this mistake.

    So you still need to get this mistake fixed, but I'm 100% convinced it has nothing to do with Facebook. You never get charged for an app 1 hour after you download it. It's usually a few days later.

    So unless you see this e-mail within the next week, I don't think the problem is because of an app you downloaded:

    [​IMG]
     

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