Help ASAP I need complaints department for Apple.

Discussion in 'iPhone' started by Appl3FTW, Sep 27, 2017.

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  1. Appl3FTW macrumors 603

    Appl3FTW

    Joined:
    Nov 15, 2012
    #1
    Anyone knows the best way to file a complaint without falling in deaf ears? Apple seriously have a bull crap support team. Basically they are refusing to replace my 5 day old phone... WTFFFF!!!!!
     
  2. macfacts macrumors 68040

    macfacts

    Joined:
    Oct 7, 2012
    Location:
    Cybertron
    #2
    Return it. They all come with 14day return period.
     
  3. Appl3FTW thread starter macrumors 603

    Appl3FTW

    Joined:
    Nov 15, 2012
    #3
    Yes but that’s the easy way out.
     
  4. C DM, Sep 27, 2017
    Last edited: Sep 27, 2017

    C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #4
    Wouldn't that then be the preferable way?
     
  5. noobinator macrumors 603

    noobinator

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    Jun 19, 2009
    Location:
    Pasadena, CA
  6. joeblow7777 macrumors 603

    Joined:
    Sep 7, 2010
    #6
    To quote Blade:

    "Some m*****f****** are always trying to ice-skate up hill"
     
  7. kazmac macrumors 604

    kazmac

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    Location:
    On the silver scream
    #7
    Indeed. OP, just return it.
     
  8. Phasism Suspended

    Joined:
    Sep 18, 2017
    #8
    No take backs
     
  9. Knowimagination macrumors 68000

    Knowimagination

    Joined:
    Apr 6, 2010
    #9
    Just return it, save complaints for when you are actually screwed with no other options.
     
  10. JoeyD74 macrumors 6502

    Joined:
    Oct 31, 2014
    #10
    Just call and be professional, I’ve had issues over the years with phones but never with customer support or service.
     
  11. OneMike macrumors 603

    OneMike

    Joined:
    Oct 19, 2005
    #11
    Email Tim Cook if you feel that strongly about it. My issue was a bit different back when it happened and I didn't expect to even get an email reply. I ended up getting a reply asking for my number which led to a call, issue resolved and free items.

    When you contact higher ups at least there is some accountability.
     
  12. Wreckus macrumors 6502a

    Wreckus

    Joined:
    Jan 22, 2015
    Location:
    Edmonton, Alberta, Canada
    #12
    What I want to know is what is the reason why the OP want to return it. Think there's more this story and the real reason why they won't take the phone back.
     
  13. I7guy macrumors Core

    I7guy

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    Nov 30, 2013
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    Gotta be in it to win it
  14. Appl3FTW thread starter macrumors 603

    Appl3FTW

    Joined:
    Nov 15, 2012
    #15
    As for the one asking here’s a list of issues:

    1. I couldn’t restore from my previous iPhone 7 Plus backup. I keeps giving me an error.
    2. The phone froze on me several times while surfing, browsing pictures and sending pictures to a text. The phone literally froze, I couldn’t do anything.
    3. The phone does not auto sync from iTunes. My iTunes is uptodate and I’ve rebooted both. The phone gets recognized both phone and computer and it charges. It just fails to auto sync.
    --- Post Merged, Sep 27, 2017 ---
    No because they can get away with it. I want my replacement but I don’t want them to get off easy. These are senior advisors I’ve dealt with. Giant useless waste of air.
    --- Post Merged, Sep 27, 2017 ---
    I did but the “senior advisor” again I quote, senior advisor... had that disgusting tone that is dismissive and make it seem like it was my fault. Like hold up, I was the one who purchased 5 days ago, I expect this to work out of the box. What a useless senior advisor you are.
    --- Post Merged, Sep 27, 2017 ---
    Btw when’s the best time to order for stock replenishment? Is it 10pm?
     
  15. Wreckus macrumors 6502a

    Wreckus

    Joined:
    Jan 22, 2015
    Location:
    Edmonton, Alberta, Canada
    #16
    Did you get the names of the senior advisors? if so, email Tim in a professional and polite email and include the names of the Senior Advisors as well. If you didn't get the names, send Tim an email anyways; however, in a polite and professional matter.
     
  16. Appl3FTW thread starter macrumors 603

    Appl3FTW

    Joined:
    Nov 15, 2012
    #17
    I got both of their names. The 2 regular advisors, no. But I made sure I took a note the names of the senior advisors.
     
  17. Billburns macrumors 6502

    Billburns

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    Mar 27, 2017
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    Usa
  18. Starfyre macrumors 68030

    Starfyre

    Joined:
    Nov 7, 2010
    #19
    I walked into an Apple store the other day want to play with AR on the iPhone 8 and guess what, every app I launched related to AR crashed as soon as I hit it. I even restarted the phone! Not sure what is going on there... Apple staff next to me just said to try the iPad's since the iPhone 8's weren't working properly... what a great way to sell a new iPhone! ;)
     
  19. Appl3FTW thread starter macrumors 603

    Appl3FTW

    Joined:
    Nov 15, 2012
    #20
    Yea but everything is out of stock. At least the size and model I want.
     
  20. Knowimagination macrumors 68000

    Knowimagination

    Joined:
    Apr 6, 2010
    #21
    Maybe this is a sign you should have just been patient and waited for the X you really wanted?
     
  21. Appl3FTW thread starter macrumors 603

    Appl3FTW

    Joined:
    Nov 15, 2012
    #22
    I wanted and was gonna get both. I wasn’t holding out one for the other.
     
  22. WolfSnap macrumors 6502a

    WolfSnap

    Joined:
    Sep 18, 2012
    Location:
    SoCal
    #23
    WTF??

    Step 1) Return phone.
    Step 2) Buy new phone.
    Step 3) Stop wasting your life.
     
  23. areyes163 macrumors 6502

    areyes163

    Joined:
    Jun 15, 2012
    #24
    Exactly. Some people just like to make things more difficult. Nothing is perfect. No one is perfect. Return your device. Get another one. Be done. Simple.
     
  24. Starfyre macrumors 68030

    Starfyre

    Joined:
    Nov 7, 2010
    #25
    It is a 14 day return policy! No questions asked replacement I think unless you abused the phone.
     
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128 September 27, 2017