That’s what I was saying but the agent refused to process a replacement.It is a 14 day return policy! No questions asked replacement I think unless you abused the phone.
That’s what I was saying but the agent refused to process a replacement.It is a 14 day return policy! No questions asked replacement I think unless you abused the phone.
You need to get at that agent's manager, look like a helpless customer getting bullied by the agent, and maybe they will throw something else in for free for the inconvenience on top of the replacement.That’s what I was saying but the agent refused to process a replacement.
That’s what I was saying but the agent refused to process a replacement.
Yes it’s bout directly from Apple. I bought full price unlock without sim. There’s no stock available anywhere near me. I’m pissed.Is there an Apple store nearby (assuming you bought directly from Apple)? That way you can get your iPhone issue resolved ASAP.
That’s what I was saying but the agent refused to process a replacement.
Huh? I want a replacement but if these numbnuts refuse then I will return.You don't get a replacement when you return a phone for refund.
Huh? I want a replacement but if these numbnuts refuse then I will return.
Huh? I want a replacement but if these numbnuts refuse then I will return.
Exactly. Some people just like to make things more difficult. Nothing is perfect. No one is perfect. Return your device. Get another one. Be done. Simple.
2 of them were “senior advisers”As others have already suggested, escalate the complaint above a senior advisor or make the return if necessary. It's a simple as that.
THEY ARE OUT OF STOCK....RETURN THE PHONE AND ORDER A NEW ONE. HOW HARD IS THIS?
THEY ARE OUT OF STOCK....
That’s their problem isn’t it... they should’ve had a working phone out of the box. Andddd it doesn’t take an Einstein to figure out that they have to allocate inventory for replacement? RIGHT?How do you expect them to replace your phone if THEY ARE OUT OF STOCK?
That’s their problem isn’t it... they should’ve had a working phone out of the box. Andddd it doesn’t take an Einstein to figure out that they have to allocate inventory for replacement? RIGHT?
That’s their problem isn’t it... they should’ve had a working phone out of the box. Andddd it doesn’t take an Einstein to figure out that they have to allocate inventory for replacement? RIGHT?
Then wait, I could be wrong, but you seem to buy a phone every year, you may have one that could be used until stock levels stabilize.Yea but everything is out of stock. At least the size and model I want.
So you're frustrated because they've refused to replace the phone - because they don't have any to replace itThat’s their problem isn’t it... they should’ve had a working phone out of the box.
Perhaps it does. We consumers (and I'm guilty of this), over simplify things and expect a retailer to jump through hoops because the consumers demands are "easy" Well that's not always the case.Andddd it doesn’t take an Einstein to figure out that they have to allocate inventory for replacement? RIGHT?
2 of them were “senior advisers”
I was rude? I wasn’t the one talking in all caps and trying to be smart. But thanks anyways.When you're making phones at the scale that Apple makes them, there are BOUND to be phones with issues, even if it's just 1% of them, that's still a LOT of phones.
I don't know why you're being rude, people here are just trying to help. We've given you options, you do what you want with them. Go to the store and get them to replace it. If not, return it and wait till it comes back in stock. There really aren't any other options so chill out.
Bro, how much “senior advisor” much more can I get??? What’s the difference? Ive mentioned ive had 2 already and they didn’t do anything to resolve my issue. First one had no care, second one was plain rude and dismissive.Which is why I stated you should escalate it to above a Senior Advisor. There is a difference.
Yes I do but I want the phone. It’s not like I want a refund, I want a working iPhone 8 plus that is not crappy AF. I called and there are nothing in stores around me.Then wait, I could be wrong, but you seem to buy a phone every year, you may have one that could be used until stock levels stabilize.
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So you're frustrated because they've refused to replace the phone - because they don't have any to replace it
What do you want them to do then?
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Perhaps it does. We consumers (and I'm guilty of this), over simplify things and expect a retailer to jump through hoops because the consumers demands are "easy" Well that's not always the case.
Did you call another apple store, they may have stock, either way returning it is your best bet, but if you want to keep fighting it, good luck. I don't see any good coming of it. Yes you may eventually get the phone replaced but only after a protracted discussion and by then you could have returned and bought a new phone with less stress and aggravation imo.
Also be sure that the your old phone's backup is in fact not corrupted. i had an issue that the backup was bad and the phone was fine.
Bro, how much “senior advisor” much more can I get??? What’s the difference? Ive mentioned ive had 2 already and they didn’t do anything to resolve my issue. First one had no care, second one was plain rude and dismissive.
That’s what I was saying but the agent refused to process a replacement.
Thanks bruh
Definitely email Tim Cook. I emailed Tim Cook when I couldn’t get through the IUP pre approval process because I had switched my Sprint 7+ to Verizon. Executive relations contacted me that afternoon and completely fixed the problem before the cut off. They have a lot of power at that level. Give it a shot. If it doesn’t work out then you can return.
So no one has the 8 available and you cannot get yours replaced because of lack of inventory.I called and there are nothing in stores around me.