Help ASAP I need complaints department for Apple.

You need to get at that agent's manager, look like a helpless customer getting bullied by the agent, and maybe they will throw something else in for free for the inconvenience on top of the replacement.

 

Is there an Apple store nearby (assuming you bought directly from Apple)? That way you can get your iPhone issue resolved ASAP.

 

You don't get a replacement when you return a phone for refund.

 

Return it already

 

As others have already suggested, escalate the complaint above a senior advisor or make the return if necessary. It's a simple as that.

 

Because the OP is trying to make a point and would rather swing wildly at the windmill. Oh the drama!

We went from "It's here yeeeee" to this in less than a week!

 

I would return it, and personally would not even get another one right now, given all these experiences with freezing and lagginess that I'm seeing all over. Wait and see if it gets straightened out before getting another one.

 

RETURN THE PHONE AND ORDER A NEW ONE. HOW HARD IS THIS?

 

How do you expect them to replace your phone if THEY ARE OUT OF STOCK?

 

When you're making phones at the scale that Apple makes them, there are BOUND to be phones with issues, even if it's just 1% of them, that's still a LOT of phones.

I don't know why you're being rude, people here are just trying to help. We've given you options, you do what you want with them. Go to the store and get them to replace it. If not, return it and wait till it comes back in stock. There really aren't any other options so chill out.

 

No, it is now your problem. It is how Apple would treat anyone. Return the phone and order another

 

Which is why I stated you should escalate it to above a Senior Advisor. There is a difference.

 

For the record, please don't refer to people as "Bro" on the Internet. It sounds Sophomoric.

However, You're still not understanding. You can escalate your situation to corporate, where someone else will completely take over your case, where a Senior advisor does not handle any of it. They look into the situation and they can help you resolve it on their terms. If you're not sure how to handle this, contact Apple, request the Senior Advisor that you spoke with, and ask to be placed in connection with someone above them. They will direct you from there. Or they will provide with you an E-mail
Contact.

 

Definitely email Tim Cook. I emailed Tim Cook when I couldn’t get through the IUP pre approval process because I had switched my Sprint 7+ to Verizon. Executive relations contacted me that afternoon and completely fixed the problem before the cut off. They have a lot of power at that level. Give it a shot. If it doesn’t work out then you can return.

 

No problem and Good luck. I think you're going to need it.

 

What happens if you reset the phone and don't use your backup? Are you still having issues. I have a corrupt backup image when I got my 7 and had a ton of issues. I loaded it from scratch and it has been fine since. I would try that first.

As for the replacment, if they don't have one, they don't have one. It happens...

 

Thank you for clarifying this. The OP Can't seem to grasp everything. You can contact Executive Relations and someone will respond and further investigate the case over customer relations and Store level. A Senior Advisor is limited in power as it is. And the response time from Corporate is rather accelerated from my experiences. But you will have a follow up no matter what the resolution is.