Help ASAP I need complaints department for Apple.

[Appl3FTW]

What happens if you reset the phone and don't use your backup? Are you still having issues. I have a corrupt backup image when I got my 7 and had a ton of issues. I loaded it from scratch and it has been fine since. I would try that first.

As for the replacment, if they don't have one, they don't have one. It happens...

The other back up worked. But still, the phone had several issues, phone freezing multiple times just by using simple tasks, and I couldn’t auto sync from iTunes at all.
[doublepost=1506597926][/doublepost]

Definitely email Tim Cook. I emailed Tim Cook when I couldn’t get through the IUP pre approval process because I had switched my Sprint 7+ to Verizon. Executive relations contacted me that afternoon and completely fixed the problem before the cut off. They have a lot of power at that level. Give it a shot. If it doesn’t work out then you can return.

Thanks bruh, what are the contact info again and how do I connect to the higher levels. I know it’s probabky been mentioned earlier but if u have them handy let me know instead of me going thru all the responses lols.

 

[daflake]

The other back up worked. But still, the phone had several issues, phone freezing multiple times just by using simple tasks, and I couldn’t auto sync from iTunes at all.
[doublepost=1506597926][/doublepost]
Thanks bruh, what are the contact info again and how do I connect to the higher levels. I know it’s probabky been mentioned earlier but if u have them handy let me know instead of me going thru all the responses lols.

Don't use any backups and see if your problems go away. Again, all of this could be caused by buggered backups.

 

[Appl3FTW]

Because the OP is trying to make a point and would rather swing wildly at the windmill. Oh the drama!

We went from "It's here yeeeee" to this in less than a week!

That’s because I was genuinely excited and happy to get the phone. But it’s nothing but a crappy pos.
[doublepost=1506598810][/doublepost]

Don't use any backups and see if your problems go away. Again, all of this could be caused by buggered backups.

True but this is just isolating the issue. Okay I understand the backup was probably bad, I can give them that. The problem still needs to be resolved. Why was it corrupted when it said successful backup? Obviously there should’ve been a test right and iTunes should’ve notified me or something if it was corrupted.

 

[daflake]

That’s because I was genuinely excited and happy to get the phone. But it’s nothing but a crappy pos.
[doublepost=1506598810][/doublepost]
True but this is just isolating the issue. Okay I understand the backup was probably bad, I can give them that. The problem still needs to be resolved. Why was it corrupted when it said successful backup? Obviously there should’ve been a test right and iTunes should’ve notified me or something if it was corrupted.

They aren't going to help you with that, I have already been down this road. I sent my phone in 3 times here in Germany and was told to stop using backups and load from scratch. I had to reload the OS in DFU mode twice and finally got a stable phone that didn't just lock up. It has been running great since. It is what it is... I complained but the reponse is that my backup was corrupt and that it wasn't their problem. My wife? No problems at all.

Can't hurt to try and most of the data is stored in the cloud anyway. The pain in the butt is reorganizing your apps, but that is minimal in my opinion.

 

[Appl3FTW]

They aren't going to help you with that, I have already been down this road. I sent my phone in 3 times here in Germany and was told to stop using backups and load from scratch. I had to reload the OS in DFU mode twice and finally got a stable phone that didn't just lock up. It has been running great since. It is what it is... I complained but the reponse is that my backup was corrupt and that it wasn't their problem. My wife? No problems at all.

Can't hurt to try and most of the data is stored in the cloud anyway. The pain in the butt is reorganizing your apps, but that is minimal in my opinion.

For almost a trillion dollar company and charging sky high prices for their products that is just a shame and piss poor. I don’t have iCloud backup cuz my data is more than 100gb. I don’t want and I refuse to pay more.

 

[daflake]

For almost a trillion dollar company and charging sky high prices for their products that is just a shame and piss poor. I don’t have iCloud backup cuz my data is more than 100gb. I don’t want and I refuse to pay more.

I was mad at first too, but it happens.

 

[Newtons Apple]

Could it be possible that attitude could have been an issue when talking to the Apple advisors?

 

[daflake]

Could it be possible that attitude could have been an issue when talking to the Apple advisors?

No, never...

 

[ABC5S]

Go to a carrier just see if they have the model in stock. That’s what I did and there was no backlog. Return phone to Apple go to carrier… Simple. This post is getting too long. Either return it or deal with it

 

[Appl3FTW]

Could it be possible that attitude could have been an issue when talking to the Apple advisors?

Nope. Don’t be a crappy advisor plain and simple.

 

[Shadowbech]

Why not just place another one online? I ordered sim-free 8 Plus 256 GB space gray on Monday, 9/25/17 for my father. Despite the fact that the website stated 1-2 weeks. They actually shipped it out the next day and received it yesterday.

So why not place an order online have it delivered to you and once you receive it, return the other one.

 

[mzengr]

Yes it’s bout directly from Apple. I bought full price unlock without sim. There’s no stock available anywhere near me. I’m pissed.

I agree with you about the support advisors...they don’t know much more than we do. If there’s a store nearby why not just take it in. They’ll replace it there. You won’t have to return and wait for stock to replenish.

 

[PBz]

If they are out of stock ask for extension of 14 day return policy.

 

[Newtons Apple]

Nope. Don’t be a crappy advisor plain and simple.

You idea of a crappy advisor is one that does not let you have your way.

Sorry but all this drama for nothing. Any other Apple customer would have been told the same as you and yet you think that your case is special.

 

[edlex]

The other back up worked. But still, the phone had several issues, phone freezing multiple times just by using simple tasks, and I couldn’t auto sync from iTunes at all.
[doublepost=1506597926][/doublepost]
Thanks bruh, what are the contact info again and how do I connect to the higher levels. I know it’s probabky been mentioned earlier but if u have them handy let me know instead of me going thru all the responses lols.

Sorry I took so long. The email I used was tcook@apple.com. I hope this helps brother

 

[dannyTO]

Just return the phone. Don't be that guy

 

[sdwaltz]

Dude.

Take the damn thing back. Literally everyone who has bought an 8/8 Plus is within their 14 day return period.

That's probably why the Apple senior advisor was dismissive. There's a perfectly reasonable, perfectly logical way to alleviate the problem here but you're choosing to throw the baby out with the bathwater.

 

[ACST]

This all sounds like a corrupted backup which a new phone won't solve. Which is probably what they tried telling you and why they were giving you a 'hard' time instead of replacing your phone asap, because that wouldn't solve the issue (although they should just replace the phone, because we're in the 14-day period)...

 

[shyam09]

And suspended. :/

I just hope you weren't acting like this over the phone. You went from 0-100 in a snap.

 

[noobinator]

Holy drama batman. Step back and take a deep breath. Everything will be alright.

 

[daflake]

Well, now he has time to try a fresh restore to see if that fixes the problem.

 

[Givmeabrek]

Suspended! I guess this had gone too far anyway....

 

[Newtons Apple]

Suspended! I guess this had gone too far anyway....

Hate to see that happen, I would be upset too.

Hope he gets it sorted out.

 

[Jrd123]

As for the one asking here’s a list of issues:

1. I couldn’t restore from my previous iPhone 7 Plus backup. I keeps giving me an error.
2. The phone froze on me several times while surfing, browsing pictures and sending pictures to a text. The phone literally froze, I couldn’t do anything.
3. The phone does not auto sync from iTunes. My iTunes is uptodate and I’ve rebooted both. The phone gets recognized both phone and computer and it charges. It just fails to auto sync.
[doublepost=1506560393][/doublepost]
No because they can get away with it. I want my replacement but I don’t want them to get off easy. These are senior advisors I’ve dealt with. Giant useless waste of air.
[doublepost=1506560566][/doublepost]
I did but the “senior advisor” again I quote, senior advisor... had that disgusting tone that is dismissive and make it seem like it was my fault. Like hold up, I was the one who purchased 5 days ago, I expect this to work out of the box. What a useless senior advisor you are.
[doublepost=1506560801][/doublepost]Btw when’s the best time to order for stock replenishment? Is it 10pm?

Maybe if you were actually respectful and thought logically about this, you could get a replacement? It’s a phone... not all will be perfect. You can’t cry to Apple about it, they will, however, replace it for you. If you want to speak to Tim Cook, be my guest, but you are no special snowflake. You will be treated like any other customer with an issue: a proper and fair replacement is all that is owed to you.

 

[ABC5S]

Don’t worry, he’ll be back.