Help needed - iPhone just not working..is it usual? PLEASE HELP!!

[senorFunkyPants]

as i said before i don't think benh- is a party to the contract which has the terms inserted by the sale of goods act.

Yeah I think he needs to ring trading standards to check his position.
Although I have had a lot of exerience with urging companies to do the right thing with the help of trading standards and solicitors, its alway been from the perspective of being the original purchaser or acting on behalf of the original purchaser.

 

[Geckotek]

The details that have changed are synonymous with the alterations in your story-telling:

First you were given an iPhone. Later you stated you bought it from a "mate."

First it was damaged the first week of November. Later it wasn't even purchased until November 30th.

First you claimed it stopped working while you had it and the battery died. Later you unclearly presented it as though you "played with it" and then it stopped working while in your friend's possession the following day.

Those "mate" are all details, and changing ones at that.

But overall, you just have no case. At the very least Apple can just say that you cannot prove a non-relation between the damage and the functionality. Physical damage, no matter how minimal, is perfectly reasonable enough grounds to dismiss any claims for a replacement. The sale of goods act does not state that consumers who damage/break their products are entitled to free replacements or repair. Add to that the various unusual premises aforementioned, and you get a company which is not going to budge on their position.

Therefor, you, sir, are the equivalent of what a screw is as it gets turned into its destination.

First of all, I'm annoyed with the how rude ppl are to each other on this forum. Everyone assumes the worst of each other. I think his story is very plausible. And the details you speak of are very minor and to me make no difference.

Secondly, he does have a case. He owns an Apple product with a valid warrantly. I don't know about the UK, but to refuse service Apple must prove that the case damage caused the battery failure to legally refuse warranty service. Refusing warranty service is a major infraction. Minimal damage...especially cosmetic...is not a valid reason to invalidate a warranty. Does your car manufacturer refuse to repair your broken transmission because you have a dent in your fender? Not unless the damage can be proven to have a direct effect on the portion of the item that is broken.

Continue to push this warranty with Apple. Perhaps the best suggestion I heard was to just send it in to Apple Care.

Good luck and I hope the trolls on this forum grow up and lay off.

 

[benh-]

First of all, I'm annoyed with the how rude ppl are to each other on this forum. Everyone assumes the worst of each other. I think his story is very plausible. And the details you speak of are very minor and to me make no difference.

Secondly, he does have a case. He owns an Apple product with a valid warrantly. I don't know about the UK, but to refuse service Apple must legally prove that the case damage caused the battery failure to legally refuse warranty service. Refusing warranty service is a major infraction. Minimal damage...especially cosmetic...is not a valid reason to invalidate a warranty. Does your car manufacturer refuse to repair your broken transmission because you have a dent in your fender? Not unless the damage can be proven to have a direct effect on the portion of the item that is broken.

Continue to push this warranty with Apple. Perhaps the best suggestion I heard was to just send it in to Apple Care.

Good luck and I hope the trolls on this forum grow up and lay off.

Thanks very much for your support and advice. I've said, prove to me that this dent has caused this, but everyone at Apple hushes up. I'm going to try one more time at the store, and I'll keep calling Apple again tomoz - it's 21:13 now in the UK. If nothing happens, off to depot it will go! Thanks again

 

[alFR]

That is incorrect.

Apple just sent me a box so I can have something fixed on a MacBook I just bought, of which I am at least the third owner.

Yes, having read the warranty provisions again I think I misinterpreted it the first time - the warranty is actually for 1yr from the original date of purchase by the original owner, not only applicable to the original owner. Apologies.

However, the point re: statutory rights still stands, I think - they only apply in this case to his purchase of the iPhone from his friend (goods must be "as described"), not to the original purchase from Apple as he's not the original purchaser.

 

[senorFunkyPants]

To recap: The iphones original purchaser is in the best position to remedy the problem, he has significant support from the sale of goods act to insist on a repair/replacement from the original retailer (CPWH?).
You OTOH as the second owner have only the warranty as supplied by Apple to rely on.
You are well advised to contact trading standards for assistance before calling Apple again.

 

[marksman]

Clearly something you have said or done to Apple has convinced them that you are the darkest side of shady and thus they are denying you any recourse.

We don't know what that could have been as we were not there. I suspect you know and either don't cop to it, or won't share it.

Regardless something you did caused their reaction and it has nothing to do with your warranty eligibility the dent or anything else.

Perhaps your friend reported his iPhone stolen?

 

[MillieWales]

Wow, some of you are so arrogant and so wrong! ALL Apple products have a 12 month warranty that is transferable, the item is covered not the owner, if you sell it the item is still covered.

The story hardly has holes in it, just because the guy didn't tell you every part in tiny detail doesn't mean its a lie, he just didn't think he would have people interrogating him. He asked for some advice, not to be ripped apart, how about giving him the benefit of the doubt?

 

[Geckotek]

Clearly something you have said or done to Apple has convinced them that you are the darkest side of shady and thus they are denying you any recourse.

We don't know what that could have been as we were not there. I suspect you know and either don't cop to it, or won't share it.

Regardless something you did caused their reaction and it has nothing to do with your warranty eligibility the dent or anything else.

Perhaps your friend reported his iPhone stolen?

Or perhaps he got a rep at the store having a bad day. And now that they've made that decision, the whole store is just standing behind it. Or perhaps the rep lied to cover his bad decision and has embelished the story to his/her co-workers?

Or perhaps they actually believe they are in the right be denying warranty service due to the visible damage (but they are incorrect.) This is the most plausible answer BTW.

There are other plausible explanations.....why be atagonistic and assume the fault is the person here on the boards (whom you can easily attack)? Unless you know him personally and accompanied him on these trips to the Apple store, your assumptions are nothing more than just that and they make you look like a jerk.

 

[benh-]

Right, a bit of an update for you: I haven't contacted Apple again today..they actually contacted me! Which I am surprised about...

Anyway, the manager called from the store I am going to tomoz (couldn't make it today) and asked me if my case had been followed up. I said yep, thanks, they've called me back already. She said ok, just pop into the store and we'll see what we can do. She pointed out that as long as there isn't more substantial damage to what was provided to them via pictures (baring in mind I send this store pics via email, before I set off), then I should have no problems getting the iPhone swapped.

I'll tell you more when I get to the store tomorrow

 

[senorFunkyPants]

Hope it works out for you.

 

[benh-]

Apple gave me a new iPhone! I'm so chuffed

Guy didn't even look at the sides...just handed over the goods. Thanks for all the advice from you people!