Help with my broken Apple Account

Discussion in 'iPhone Tips, Help and Troubleshooting' started by CptSalty11, Jul 17, 2017.

  1. CptSalty11 macrumors newbie

    Joined:
    Jul 17, 2017
    #1
    I restored my iPhone 6 recently, and all the apps seem to have not been fully updated when using an iCloud backup, so I have like 73 updates to do. When I try to do those updates it says "Theres is a billing problem with a family member's previous purchase" "Ask the family organizer to update their billing information". Problem is, I never set up or joined Family Sharing, so I went into settings to leave or shut it off, but its labeled as "Set Up Family Sharing". But when I click that, it says "Cannot Start Family Sharing" "(The Email for my Account) is already used for shared purchases in (presumably Chinese characters)'s family. Ask (chinese characters) to send you an invitationto join Family Sharing. According to google translate, the first Chinese Characters mean Junfeng Money and the second set mean Junfeng.
     
  2. nieks macrumors regular

    nieks

    Joined:
    Apr 7, 2016
    Location:
    The Netherlands
    #2
    can't help you with that, hardly think anyone can. Have you contacted Apple?
     
  3. crawfish963 macrumors 6502

    crawfish963

    Joined:
    Apr 16, 2010
    Location:
    Texas
    #3
    You will need to call Apple support on this one.
     

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