Thanks for that. Up until August I will be in regular contact with my mum but from then on I will be in the US for 3 odd months so I really do need the Global Coverage. But as you say they probably don't check it. We shall see.
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Higher Education Discount (UK)
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Thanks for that. Up until August I will be in regular contact with my mum but from then on I will be in the US for 3 odd months so I really do need the Global Coverage. But as you say they probably don't check it. We shall see.
I just received a reply from my Apple rep:
Note that he mentions only parts and not labour as being included, possibly to make the upgrade seem more attractive. I'm pretty sure, though, that 3yrs parts and labour are included with all HE desktops and laptops, wouldn't make sense for it to be just parts
Unfortunately, he also neglected to answer the part of my question about global coverage, so, I've emailed him again, will post here when he replies.
Regarding your 3 months in the US, I wouldn't worry too much about that, you're highly unlikely to run into problems that early on in your laptop's life.
Having said that, I do think that global cover is important because none of us can really know where our careers will take us over the next 3 years - personally, I want to get my arse over to Asia ASAP.
Okay, finally had to phone my rep, here's the situation:
Regular HE warranty covers you for parts and labor, phone support and international cover for the first year.
The remaining two years are parts, labour and country of purchase only.
The £58.75 "uplift" gets you parts, labour and collection, phone support and international cover for the full 3 yrs.
I don't 100% trust any salesman and it is interesting that I had to phone to get that answer (i.e. no email record) but, if true, this is well worth the £58.75 if you plan to travel and/or sell your laptop within the next 3yrs.
Regular HE warranty covers you for parts and labor, phone support and international cover for the first year.
The remaining two years are parts, labour and country of purchase only.
The £58.75 "uplift" gets you parts, labour and collection, phone support and international cover for the full 3 yrs.
I don't 100% trust any salesman and it is interesting that I had to phone to get that answer (i.e. no email record) but, if true, this is well worth the £58.75 if you plan to travel and/or sell your laptop within the next 3yrs.
Hi,
Yeah I phoned a sales person today and he confirmed that the Uplift will take the basic HE warranty to global status, gonna try and get them to put that in an email or something before I order as I think its vital for me.
Thanks for all the info again.
Yeah I phoned a sales person today and he confirmed that the Uplift will take the basic HE warranty to global status, gonna try and get them to put that in an email or something before I order as I think its vital for me.
Thanks for all the info again.
In your subsequent calls, did they confirm that the above was true? Reason I ask is that when my brother enquired about this last week, he was told that the warranty was fully transferrable, if/when he wanted to sell it... like you I don't trust salespeople!
You know, I suspect that the basic HE warranty probably is global for the full 3 years but the salespeople underplay that to give us an extra incentive to buy the uplift. I know for sure that at least the first year of the basic HE warranty is global but it wasn't until I made it clear that I knew that the guy began working it into his patter.
I'm sure that, with enough digging, we could find all the answers but at this stage, frankly, I've wasted too much time on this, so, I went ahead and paid for the damn Uplift warranty:
MBP 15" 2.2GHz glossy 160G 5400rpm + Uplift = £1204.38 inc VAT
Wireless keyboard = £35.25 inc VAT
Wireless Mighty Mouse = £43.48 inc VAT
Well, here's the thing: I never did get him to email me confirmation of that - as I say I ended up phoning and getting it verbally because it was getting late and I didn't want to leave this hanging for yet another day. But what I figure is that you, too, should go ahead and order, check the warranty documentation once it arrives and if we've been lied to we can kick up such a fuss that they'll probably convert us over to Applecare anyway.
You see, there's a thing about ordering online and via the phone as a consumer: you are allowed to return anything you've bought for a full refund and you don't have to give a reason. The companies, of course, hate this because they can't resell the machines as new and it's a serious expense for them.
There were a bunch of us on another forum, about 4 years ago when I was buying my Dell laptop, we all worked out how to get an astonishingly good deal by using various codes that were meant to be mutually exclusive and, then, once our laptops arrived, we would ring up, say we wanted to return them and the Dell operative would immediately offer us £100 back if we waived our right to return.
Now, I'm pretty sure anything that blatant wouldn't work with Apple and, in any case, I like Apple and don't want to screw them, but if our salespeople have been less than truthful about the nature of the warranty upgrade they've sold us, I believe that we would be well within our rights to play hardball and politely threaten to return our entire purchase.
Faced with several customers who have been told the same thing i.e. that the Uplift warranty upgrade gives us full parity with Applecare, I am sure that they would see the wisdom of saving the sales and heading off any bad publicity by simply giving us what we were sold.
Does that make sense?
Trying to get all the commitments on the record via email before you order, on the other hand, may not get you anywhere because, quite possibly, those are commitments that can't be given on the record. Better to be mis-sold now and rectify the situation later by kicking up a fuss.
No, I didn't confirm that but I seem to remember seeing it referred to pretty authoritatively in a thread somewhere in this forum, possibly even with a link to the relevant Terms and Conditions page - what stuck in my memory was that condition that person being transferred too had to, themselves, be a qualifying student or academic staff.
Again, you could just wait until the paperwork arrives and, if you've been told porkies, join us in kicking up a fuss.
BTW, when I say "kick up a fuss", what I'm suggesting would really be just all of us standing firm and insisting on fair play.
That's strange. Through my University network it shows that it's only 1 year warranty, but only shows the 58 quid add-on. Then I phoned them, and told me that the 3 years are not automatically included.
Could it be that University of Glasgow is not in NUS? I think they have though a contract with Apple. Or was it just that the people in the call centres don't have a clue?
Ooo, my first post!! Got myself a nice new MB at the weekend. When looking on the applestore online (from home, not Uni) with my educational discount, they price of the £830 MB went down to £779. I was in London the other day and thought sod it, I'm gonna get buy myself one of these bad boys, showed the bloke my student card, and the same model MB magically went down to £712. Nice surprise!! Not related, but when is Steve gonna chuck a blu-ray drive on these babies - I thought Apple were meant to be all cutting edge and innovative, hell sony have done it already, why doesn't Apple (or have I missed something?)
Donnacha,
Hi yeah I totally agree with you mate. One other thing you could do as extra evidence is if you are ordering over the phone is to record the sales person then at least you have exactly what they said and thus can compare/check your warranty when you get the mac. Not that I know how to record a phone converstion though lol
Also as an added insurance I am gonna try and get them to deliver it to my local Apple store as when I phoned the store they said this should be possible and if there were any defects they could change/send it back etc.
Hi yeah I totally agree with you mate. One other thing you could do as extra evidence is if you are ordering over the phone is to record the sales person then at least you have exactly what they said and thus can compare/check your warranty when you get the mac. Not that I know how to record a phone converstion though lol
Also as an added insurance I am gonna try and get them to deliver it to my local Apple store as when I phoned the store they said this should be possible and if there were any defects they could change/send it back etc.
Sony have put one in their 17" but not in the 13.3". Think it will be at least a year before the MB gets a blu-ray drive. The MBP on the other hand I think will get a Blu-Ray drive with the next update, the Mac Pros will also get this update. In fact the Mac Pros will probably get it first or there may be a joint roll out.
Thanks for that and all the info youve taken the time to share.
I had a quick look at a couple of old threads, one of which had a poster who had checked the terms and conditions and who said that although you can transfer the warranty (didnt mention if there were any catches, so I assume no)- but if you check online, it doesnt show that youve got 3 years cover (as it would with Applecare), merely shows the first year so it was argued although the machine is fully covered, when it comes to selling it to a stranger, you better hope they have a trusting nature!
Ill try and check the T&Cs myself my brother has received his MB, but hes at Glastonbury studying hard no doubt, so itll probably be a few days till I can check the documentation.
The idea about standing firm is a good one so any other info comes up, Ill pass it on.
I do feel Apple is somewhat shooting themselves in the foot on this one (i.e. making it so difficult to get correct info, not broadcasting the great savings to students more loudly) unless theres (ulterior) method to their madness.
Did you mean that when you look online at the Apple site to check how long until you warranty expires via your uni network, its only showing that you received only 1 year as opposed to 3?
If so (and if its not, you can stop reading this sentence!), according to an old MacRumors thread that I dug up, although you do get three years warranty, it only shows as one year on Apples site (for whatever reason possibly its not the full Applecare).. see above
If you bought from the HE Store you do get the three-year warranty added automatically. Educational institutions in order to benefit, have to sign up (your institution has, I checked) to some a national Apple supplier contract (forget the exact name).
As to the person you spoke to, it might have been the first one my brother talked to! Told him that you only get one year warranty, there was no such thing as the HE Store, that the Mac he was going to buy wasnt very good etc etc.
to get full HE discount you need to go through to apple's online store whilst on a campus connected computer...usually
and it says at the bottom in the t&c's its covered 3yrs, the extra £50 is for phone support.
and it says at the bottom in the t&c's its covered 3yrs, the extra £50 is for phone support.
Sure, but a problem is that it isn't that easy getting an Apple representative to clearly confirm (esp in writing) what the score is.
As you've read in the above posts, people are being told slightly different things by different employees... and in some cases, that there is no 3-year warranty, there is only one education discount etc etc.
No, it's going to be basically the same contract, NUS or not, but I imagine a strong union city like Glasgow would be NUS, check the NUS website to make sure.
Apple Sales do have a clue but are trying to blur the issue, as they have with all of us.
Previous posts in this thread explain that the first year of the basic warranty includes extras such as phone support and global cover but the next 2 yrs are just straightforward parts and labour - which means you do have a 3yr warranty but also an option to upgrade to courier collect and return, phone support and global cover for the last 2 yrs aswell.
BTW, we're not even sure yet if the basic 3yr warranty might actually be global for the full 3yrs but we have all been told that it is not.
Recording a conversation without informing the other party is illegal but all that really means is that you couldn't use it in a legal case. Would still be fun to record the verbal gymnastics they use to persuade people that the basic 3yr warranty only lasts for a year. There is this simple black sucker device that you can stick to the back of your phone's handle, with a wire that plugs into any 3.5mm mic socket, Maplins used to sell them for around £3, would be useful for recording stuff like this to put online.Donnacha,
Hi yeah I totally agree with you mate. One other thing you could do as extra evidence is if you are ordering over the phone is to record the sales person then at least you have exactly what they said and thus can compare/check your warranty when you get the mac. Not that I know how to record a phone converstion though lol
Kind of a good idea but be careful to confirm that you will still get the HE 3yr warranty, getting it through the store might revert you to a one-year.
I suspect that you could have it delivered to your house but then, if a problem arises, arrange to drop it off at your local store. Probably saves Apple money anyway.
Interesting thread.
I'll probably buy a DL (dual layer dvd) white MB via HE then. I was gonna buy through refurb, where they have some excellent MB deals, but the extra speed, HD space, and DL is swinging it for me. The big deal-maker is is the 3 year warranty.
Can someone outline for me how exactly to make sure I get the 3 year warranty? I'm deaf and live in London, so I don't care about phone support.
Cheers
T
I'll probably buy a DL (dual layer dvd) white MB via HE then. I was gonna buy through refurb, where they have some excellent MB deals, but the extra speed, HD space, and DL is swinging it for me. The big deal-maker is is the 3 year warranty.
Can someone outline for me how exactly to make sure I get the 3 year warranty? I'm deaf and live in London, so I don't care about phone support.
Cheers
T
There is definitely an online Terms and Conditions page that states 36 months although it doesn't look all that impressive and is worded confusingly, appearing under a header that says One Year Warranty. But it is there, 3yrs parts and labour, and, when pushed, Apple Sales have admitted to it.
Well, they are and they aren't - most high-tech products sell at variable prices and conditions because most people don't have the time, knowledge or inclination to pursue the very best bargains and, of course, the sales people get a much higher bonus for squeezing money out of us for nothing - the salespeople in Dixon's and Curry's don't receive any commission for selling the actual products, only on the useless extended warranties, that's why they're so pushy about them. It's all very dishonest but, at heart, capitalism is about screwing other people - I always feel bad when I see how my ridiculously trusting parents have been screwed over the years.
Hey, perhaps your being deaf would mean that someone will finally get the sales promises in writing!
I can give you the name of a sales person, write directly to him, ask all the relevant questions and be sure to mention something like "I have some questions, please write back to me because I am deaf and cannot phone".
That could solve this whole mystery.
I don't like writing letters...
but if you type up the letter for me with your questions, (PM me or post it here) I'll put my name on it, and email it or print it out and send it off.
How's that?
but if you type up the letter for me with your questions, (PM me or post it here) I'll put my name on it, and email it or print it out and send it off.
How's that?
I haven't bought it yet. I checked, through the uni network, the warranty options in the page that comes up after you select the basic model (where you also can select additional hard drive etc). The chosen (no cost) was 1 year, the upgrade (58 quid) was phone support for 3 years :S.
Thanks
. But how can I get a formal confirmation? Sigh...No, mine said that there is a HE Store, and Macbook pros are a hell of a machine
. But still he was useless No, we voted against once more, with a huge majority
Email won't work. To me they replied to call the store
. I'll send them an email with a link to this discussion.Email will work for RedTomato because he can't call them and they must accommodate his needs....Email won't work. To me they replied to call the store
For the love of God, don't email them a link to this or any other forum discussion, that will **** it up for all of us whose orders are being processed.
Sharing information on forums gives consumers a small, tiny edge when dealing with corporate sales forces who, believe me, have spent a great deal of time working out their tactics. Deliberately ratting out your fellow users will cause them to instantly withdraw any individual concessions they might be willing to make, for fear that word will quickly spread online and all their customers will start demanding fair treatment.
Seriously, tec-goblin, don't do it.
"Hello,
I cannot call your sales line because I am deaf, could you please send me the email address of a sales person who would be willing to answer my pre-sales questions.
Please tell Steve I said 'Hi'.
Regards,
Mr. RedTomato
PS Will you be creating a version of the iphone with subtitles?"
Then, once you've been assigned a specific sales rep:
"Hi xxxxxx,
Here is my question:
Is the basic 3yr warranty that comes will all HE desktop and laptop purchases global or national?
I appreciate your assistance,
Mr. RedTomato"
It would be really great if you could email those messages to them (without the jokes!) and report back on their responses - I bet you'll get a more authoritative and official answer then any of us on this forum have managed to get so far
What address shall I send it to?
Also didn't you want me to ask something about confirming it's a 3 year warranty not a 1 year warranty on HE sales?
Sorry, it's still a bit murky for me after reading this thread, what with people saying their after-sales details only show 1 year warranty.
Also didn't you want me to ask something about confirming it's a 3 year warranty not a 1 year warranty on HE sales?
Sorry, it's still a bit murky for me after reading this thread, what with people saying their after-sales details only show 1 year warranty.