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Higher Education Discount (UK)

hi could someone with access please price up a top spec white macbook with 2gb ram and 120gb harddrive please

im off to uni in october wandering wether its worth waiting to buy it through my unis network or just buy one with the normal edu discount.

does anyone know if there is a way i can purchase one using he discount over teh phone before term starts that would be teh ideal situation cheers.
 
re: asking about the warranty - as well as asking whether the 3-year is global, ask what the other differences (if any) is between the uplift to Applecare and the 3-year warranty and do you need to do anything to make the 3-year warranty active. From a little digging I've done, it looks like you might have to register for the additonal 2 year (see http://www.apple.com/support/service/help/warrantycheck/).

crazy.fool said:
hi could someone with access please price up a top spec white macbook with 2gb ram and 120gb harddrive please

im off to uni in october wandering wether its worth waiting to buy it through my unis network or just buy one with the normal edu discount.

does anyone know if there is a way i can purchase one using he discount over teh phone before term starts that would be teh ideal situation cheers.
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If you're in a hurry, I think this thread has the price of the basic 2.16GHz model - or simply take off 14% for a rough figure. BTW it's waaaaay more expensive to have the 2GB of RAM installed by Apple - do it yourself and save!:D

Not sure about the other stuff you asked - best have a look through the thread and have a look-see.
 
After you purchase you get emailed a confirmation of the warranty, like this below. However it can take months to arrive.

Also, a few weeks ago the Apple UK Support serial number checker confirmed the number of days extended warranty on HE contract items; however now it simply says that stuff is currently covered, not how long it has to go.

AppleCare Base Warranty Certificate for the Higher Education National Contract

This certificate confirms that you agreed to AppleCare Base Warranty Plan terms and conditions and the Apple product(s) entitled for coverage.

Please keep this certificate and the original proof of purchase for your Apple products as they may be required if there is any question as to the product's eligibility for service.

Below you will find a list of products entitled for AppleCare Base Warranty coverage. Please take a moment to review it. If corrections are necessary or if you have questions please call us on 0870 876 0753 (National Call Rate applies).

Coverage is now in effect. The AppleCare Base Warranty is a uniquely integrated service and support solution that extends your built-in service and support coverage from date of purchase as follows:
- 1 year phone support / Apple Applications Support (*)
- 3 years Hardware Warranty Parts & Labour (*)

If you experience difficulties with the covered Apple product(s), please call Apple for assistance on 0870 876 0753 (National Call Rate applies).

(*) For complete details on the AppleCare Base Warranty (Data sheet – Terms & Conditions) visit https://store.apple.com/Catalog/uk_inst/Images/salespolicies_individual.html

AppleCare Team

Apple product(s) covered under AppleCare Base Warranty Program:
Product Configuration: *****
Serial Number: W86*****
Contract End Date: **/**/2009
Contract Number: W86******
Contract Description: UK HE CONTRACT WARRANTY INDI

Apple
Customer Support
Hollyhill
Cork
Ireland

www.apple.com/uk/support

Apple Computer International
Registered in Ireland: Company No 157192
Registered Office: Hollyhill Industrial Estate, Cork.
Click to expand...
 
Donnacha said:
Seriously, tec-goblin, don't do it.
Click to expand...

Look, that's ridiculous. They have to clarify it for everyone. For those of you that have already bought it, I don't think they can change anything. For the rest, I think it's worth the risk for 2-3 people in order for every student customer to benefit. If they finally decide that the warranty is 3 years, and properly announce it, that will benefit a loot of people. If they don't want to have a 3 year warranty, exactly in the face of this imminent negative publicity that will start from this particular forum, they might reconsider.
Enough with this cat and mouse...
 
tec-goblin said:
Look, that's ridiculous. They have to clarify it for everyone. For those of you that have already bought it, I don't think they can change anything. For the rest, I think it's worth the risk for 2-3 people in order for every student customer to benefit. If they finally decide that the warranty is 3 years, and properly announce it, that will benefit a loot of people. If they don't want to have a 3 year warranty, exactly in the face of this imminent negative publicity that will start from this particular forum, they might reconsider.
Enough with this cat and mouse...
Click to expand...
I think you're overestimating the "imminent negative publicity" - at worst, the problem here is that the company isn't being over communicative... not as if it's the only company that could accused of that - plus how many universities, Student Unions and other qualifying education establishments are loudly letting students and staff know about this deal?

It's clear in the opening page of the HE Store and the T&Cs that if you purchase from the HE Store, you do get 3 years warranty.

Speaking from experience (I used to be on the staff on one Mac magazine, written for others about Apple for a number of years and I've had plenty of dealings with the company), I doubt you're going to get much joy taking that tack because it's spitting in the wind.
 
Thanks for posting the Apple email. That does clarify matters a lot.

Do you guys still want me to email Apple?

Igantius said:
re: asking about the warranty - as well as asking whether the 3-year is global, ask what the other differences (if any) is between the uplift to Applecare and the 3-year warranty and do you need to do anything to make the 3-year warranty active. From a little digging I've done, it looks like you might have to register for the additonal 2 year (see http://www.apple.com/support/service/help/warrantycheck/).
Click to expand...

If you can type the question for me, I'll put it in, (if you still want me to do the email).

What address do I send it to?
 
tec-goblin said:
No, it's not... :rolleyes: Unless it's somewhere hidden where I cannot find it.
Click to expand...
On the opening page of the HE Store (http://apple.procureweb.ac.uk/):

3 year limited parts and labour warranty now standard
on all current Apple desktop and laptop computers.
Apple is pleased to announce that as part of the negotiated extension to the HE Agreement
all current Apple desktop and laptop computers are now provided with a
3 year limited parts and labour warranty
at no additional cost. Details of the 3-year cover are provided in the HE Agreement Terms and Conditions,
which may be accessed at the bottom of the stores.
Click to expand...

From the T&Cs (https://store.apple.com/Catalog/uk_inst/Images/salespolicies_individual.html) - and I believe this has already been quoted in the thread:

Apple Store for Education Individuals - Terms and Conditions for Higher Education Individual Purchases

10.1 All new Hardware carries a one-year limited warranty against defects in materials and workmanship. The warranty terms and conditions, which form part of and are incorporated into this Contract by reference, are available for you to see by clicking the appropriate hyperlink below. Such warranty terms and conditions are also contained in your Apple Hardware box. You may review a copy of the limited warranty on Apple Hardware products, including its limitations and exclusions, before your purchase, by clicking the appropriate link below. Such a limited warranty covers all Apple Hardware except those explicitly mentioned below in clause 10.1.1

10.1.1 All Apple-branded desktop and portable computer products shall be subject to a 36 calendar month warranty period commencing from the date of purchase (the date of your invoice)
Click to expand...
 
RedTomato said:
Do you guys still want me to email Apple?

If you can type the question for me, I'll put it in, (if you still want me to do the email).

What address do I send it to?
Click to expand...
If Donnacha can give you the email address of someone, I would be grateful if you could email about the difference between the warranty and uplift to Applecare - bit pushed for time now but will post the question later.
 
Regarding the terms and conditions, I had seen the link, and the initial HE page, but I hadn't found a link between the two, and when 1 page says one thing, and another (the page with the options when I actually buy) says another, the truth is, as I said, not evident :p.



Anyway, some positive news:
"unfortunately I will not be able to provide you with this information, you have reached the after-sales email inbox, the warranty for High Education purchases should however be for 3 years, but this will need to be confirmed by our sales team.

Regards,



AppleStore MA Sales Support
Anne-Sophie Marmin
marmin.a@euro.apple.com"
 
RedTomato said:
If you can type the question for me, I'll put it in, (if you still want me to do the email).
Click to expand...
Could you ask….

"When on the page to buy a MacBook, there’s an Applecare option that says:

None
EMEA CC-HE contract uplift MacBook/iBook
AppleCare Protection Plan for MacBook/iBook - Auto-enroll

Could you let me know what the exact benefits are for each option. I understand that as a HE customer, I automatically get a 3-year parts and labour warranty and would like to specifically know:

Are there any location restrictions on where I can get my machine repaired under this 3-year warranty?
Is this warranty transferable to another owner if I sell the machine in the future, as I would be able to do with Applecare?
Is there a courier pick-up if I need to return it for repair?"

tec-goblin said:
Regarding the terms and conditions, I had seen the link, and the initial HE page…

Anyway, some positive news:
Click to expand...
Fair enough – as I say, I was referring to what was on the opening page and the T&Cs, not elsewhere on the site. But the link between the two is as follows:

On the http://apple.procureweb.ac.uk/ page, if you click ‘Access to the store for Individuals’, you get the page that asks you to choose your region/institution from a drop-dpwn menu. At the bottom of the page, there’s a link to the above T&Cs. It’s quite a small link, so if you had visited the second page (which I assume you did) it’s fairly easy to miss.

On the page where you buy the machine, there’s a link to the T&Cs as well. at the bottom of the page as well. Although when you get the option of adding Applecare it says “The AppleCare Protection Plan extends your computer's 90 days of complimentary support and one-year warranty to up to three years of world-class support”, which is certainly rather confusing and I think the phasing of which has been discussed elsewhere.

Thanks for including the email – keep us informed!
 
Igantius said:
"When on the page to buy a MacBook, there’s an Applecare option that says:

None
EMEA CC-HE contract uplift MacBook/iBook
AppleCare Protection Plan for MacBook/iBook - Auto-enroll

Could you let me know what the exact benefits are for each option. I understand that as a HE customer, I automatically get a 3-year parts and labour warranty and would like to specifically know:

Are there any location restrictions on where I can get my machine repaired under this 3-year warranty?
Is this warranty transferable to another owner if I sell the machine in the future, as I would be able to do with Applecare?
Is there a courier pick-up if I need to return it for repair?"
Click to expand...

OK will add that. I still need you to give me an address to send it to.

Just to clarify a point - being deaf doesn't mean I can't use the phone. There is a telephone relay service for deaf people. How it works - I use a phone with a keyboard to call a human relay operator who speaks out what I type, and types out what the called party says back to me.

It's gone downhill in recent years though, I don't like using it very much (lots of grumbling about it in the Deaf community) and I'd rather stick with email.
 
Igantius said:
But the link between the two is as follows:

On the http://apple.procureweb.ac.uk/ page, if you click ‘Access to the store for Individuals’, you get the page that asks you to choose your region/institution from a drop-dpwn menu. At the bottom of the page, there’s a link to the above T&Cs. It’s quite a small link, so if you had visited the second page (which I assume you did) it’s fairly easy to miss.

On the page where you buy the machine, there’s a link to the T&Cs as well. at the bottom of the page as well. Although when you get the option of adding Applecare it says “The AppleCare Protection Plan extends your computer's 90 days of complimentary support and one-year warranty to up to three years of world-class support”, which is certainly rather confusing and I think the phasing of which has been discussed elsewhere.

Thanks for including the email – keep us informed!
Click to expand...

Thanks too for helping me locate it - it's not very easy as I am rarely on the uni (research master etc).
 
drlunanerd said:
After you purchase you get emailed a confirmation of the warranty, like this below. However it can take months to arrive.

Also, a few weeks ago the Apple UK Support serial number checker confirmed the number of days extended warranty on HE contract items; however now it simply says that stuff is currently covered, not how long it has to go.
Click to expand...

That's my experience as well. As an additional FYI, I did manage to register the ACD that I bought with my MBP for 3-year Applecare under the HE AppleCare Base Warranty, so in that respect at least it seems to behave like an ordinary AppleCare policy.
 
Ivanovich said:
Right, I'm going to the store tomorrow to buy a MBP, went there a few weeks ago and they said if I brought the proof I'd met the offer I could get it for the HE price. I'll double check the warranty if you want? What do I need to ask?
Click to expand...

I'm pretty sure you'll get the HE price matched. The warranty will just be 1 year not 3. If I'm wrong then please say.
 
Ivanovich said:
That what I'm going to check :p Not too bothered either way
Click to expand...

Trust me, if you're buying a laptop, you want a 3 year warranty. They get a lot of moving around and opening and closing and other punishment.

When I brought my Powerbook, I figured I was getting a mature, top-of the range model, and if anything came up towards the end of the first year, I'd buy the two year extension.

At the end of the first year, everything was still perfect, as I treated it very well. Now it's 2 and a bit years old, and various important things have failed (dead firewire port, battery dead, bottom 2 inches of screen goes blank unless screen is open to exactly the right angle).

I wish I'd got that 2 year warranty extension now, but it was a bit too much money then. I need a Macbook now anyway, but with the warranty, I'd be able to get my PB fixed and be able to use it more, and also be able to sell it for a lot more money.

So a free 3 year warranty is a *BIG* thing to have.
 
emotion said:
16 months in, my powerbook hard drive failed. I had the 3 year warranty. It's worth having.
Click to expand...

In your case, if I'd *paid* for the 3 year warranty, I would still have paid more than the cost of having a HD replaced, therefore making a loss on the whole thing.

Paying or not paying for the extended warranty is a bit of a gamble, yes.

Free 3 year warranty? GET IT!
 
Right so I must make sure I get the three years. I'll do what I can. edit: If I understand this correctly if I'm buying at the HE rates I should have the 3 year warranty included, right? I hoping I can get it in store as I can't access the HE online store 'cause I'm not at uni yet, also I'm hardly home to sign for it.
 
:s

Nick012 said:
Quick update: I finally ordered my macbook today (stock config black one with 2gb of RAM on the way from ebuyer)! The bloke I spoke to was really nice and I got the computer, Applecare and a mini-dvi to s-video converter (to watch house and lost on the TV with my housmates) for £888.
tl;dr: HE discount is awesome, If I could afford it I'd also get an Imac, given the discount, but alas, I'm poor once more.
Click to expand...

So you phoned Apple, they asked which instituition you were from and you got the the BMP for £888 with 10% off. Did you get the "Mini-DVI - S-Video" converter and the Apple Care free? If so...then i'll do it that way as I haven't got alot of money for the MBP so I have to get the Mid-Range MB.

Once I get the MB I will be one very happy Games Production student! :)
 
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