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Home button quality

H

hibanzai

macrumors member
Original poster
Jul 24, 2011
82
0
I just replaced my phone for battery issues, and the home button on the new phone is bad. Feels really cheap, and loose. Makes a clicking sounds rather than a muted cushioned click. I want my old phone back! Especially now that we know the problem with the battery is not hardware related.

And I thought my home button on my old phone was bad, this is just cheap whilst the older felt premium in comparison. Can I get back my old phone now?
 
Why not ask the Apple Store the made the exchange? They might still have your old iPhone if you made the switch this weekend.

You can always make another appointment and take this one in to have it checked and maybe replaced if they agree with your "Home Button" assessment. :D

Dave
 
hibanzai said:
I just replaced my phone for battery issues, and the home button on the new phone is bad. Feels really cheap, and loose. Makes a clicking sounds rather than a muted cushioned click. I want my old phone back! Especially now that we know the problem with the battery is not hardware related.

And I thought my home button on my old phone was bad, this is just cheap whilst the older felt premium in comparison. Can I get back my old phone now?
Click to expand...

Nope. You took the risk of getting your phone replaced to maybe get better battery life but also at the same time taking risks of getting a phone with other issues.
 
Jordan921 said:
Nope. You took the risk of getting your phone replaced to maybe get better battery life but also at the same time taking risks of getting a phone with other issues.
Click to expand...

You make it sound like I went to the Casino not the Apple store.

I'm just astonished at the inconsistencies in the product.
 
Last edited:
hibanzai said:
You make it sound like I went to the Casino not the Apple store.

I'm just astonished at the inconsistencies in the product.
Click to expand...

The manufacturing process isn't perfect, there will always be variance. You may have to take a chance and trade for another one. I got a referb unit from the apple store about 4 months ago. Its been a solid unit thus far.
 
My iPhone 4 home button degraded in performance over the year + that I used it. By the end, it took significant uncomfortable pressure to get a response by pushing the button. It was out of warranty by this time.

My new 4s seems to have a much better button push "feel" ... at lead for now. There are many videos and blogs on the web with people with crappy home buttons on their iPhone 4's.
 
mine clicks and I love it. It feels solid.

I'm sure you can take it back if you can prove to them that the issue is inconsistent.
 
Had no issue getting mine swapped at the genius bar due to "mushy" home button that was not at all confidence-inspiring.

The replacement phone was perfect until I noticed it buzzing very loudly when on vibrate so back again I will go...damnit!

Each replacement phone fixed one issue and brings another.
 
cababah said:
Had no issue getting mine swapped at the genius bar due to "mushy" home button that was not at all confidence-inspiring.

The replacement phone was perfect until I noticed it buzzing very loudly when on vibrate so back again I will go...damnit!

Each replacement phone fixed one issue and brings another.
Click to expand...

It's bad that this is happening. I also have a loose home button on my iPhone 4S. My first one had stuck pixels. Quality control has gone down. I miss the days where apple wasn't this huge corporation and had excellent quality control. My Apple store genius's unfortunately are being real idiots and think I am after a unrealistic product all because I needed to get 2 iPad replacements for backlight bleeding. I just want something that feels I payed $500 for (I have the 64GB with AppleCare+)
 
Macdude2010 said:
.... I just want something that feels I payed $500 for (I have the 64GB with AppleCare+)
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Well since is under warranty and you have AppleCare+, just make an appointment and take it in, Apple supports their product very will by offering you a warranty exchange instead of trying to fix your device.

The iPhone is now a mass produced product so there will always be a number of production related issues as indicated above.

Dave
 
dave006 said:
Well since is under warranty and you have AppleCare+, just make an appointment and take it in, Apple supports their product very will by offering you a warranty exchange instead of trying to fix your device.

The iPhone is now a mass produced product so there will always be a number of production related issues as indicated above.

Dave
Click to expand...

My first post stated that the genius bar is judging me on replacements because I needed to get my iPad replaced twice (one for 3 dead pixels and one for a bad home button) over the summer. I don't know why though. I am going to go back for my parents iPhone 4's home button not working this week, so I might try my luck one more time with a NEW IN BOX replacement (under the 30 days)
 
2 swaps? 3? Psh.

I've had my iPhone 4 swapped 5 times. First, the touchscreen stopped responding. Then the home button. Then the compass and GPS. Then the mic. Then the home button again.

I actually just got home with a new one today...Here's hoping. :apple:
 
nmork said:
2 swaps? 3? Psh.

I've had my iPhone 4 swapped 5 times. First, the touchscreen stopped responding. Then the home button. Then the compass and GPS. Then the mic. Then the home button again.

I actually just got home with a new one today...Here's hoping. :apple:
Click to expand...

Do the people at the Apple Store remember you there? Mine do from a completely different issue that happened 4 months ago (2 times swapped on iPad.) They still give me the replacements but make me feel uneasy around them because they are being nice, but also acting really stupid. I also wonder if it worth going back for just the home button. But on the other hand, I did just pay $500 for a CELL PHONE
 
I learned with the 3G that home buttons have more inconsistencies than anything else on the iPhone. That's always the first thing I check on iDevices.
 
Macdude2010 said:
Do the people at the Apple Store remember you there? Mine do from a completely different issue that happened 4 months ago (2 times swapped on iPad.) They still give me the replacements but make me feel uneasy around them because they are being nice, but also acting really stupid. I also wonder if it worth going back for just the home button. But on the other hand, I did just pay $500 for a CELL PHONE
Click to expand...

LOL yes. They pretty much hate me now because the past 3 replacements have happened over the course of the past couple weeks. I've worked in customer service so I'm usually pretty chill about this kind of thing, but needless to say 3 replacements in 2 weeks is incredibly frustrating. Definitely worth going back for because, like you said, it's $500.

On the bright side, though: one of the smug geniuses actually told me this was the last time they'd swap it even if I had further issues despite my AppleCare. I went to a manager to complain/verify, turns out the genius was just being a jackass and I do in fact get coverage for the duration of the warranty. He also gave me a $100 gift card as a courtesy. :)
 
nmork said:
LOL yes. They pretty much hate me now because the past 3 replacements have happened over the course of the past couple weeks. I've worked in customer service so I'm usually pretty chill about this kind of thing, but needless to say 3 replacements in 2 weeks is incredibly frustrating. Definitely worth going back for because, like you said, it's $500.

On the bright side, though: one of the smug geniuses actually told me this was the last time they'd swap it even if I had further issues despite my AppleCare. I went to a manager to complain/verify, turns out the genius was just being a jackass and I do in fact get coverage for the duration of the warranty. He also gave me a $100 gift card as a courtesy. :)
Click to expand...

Wow... Guess I am not the only one with all these bad experiences. I am within my 30 Days so I think they would do their best to make sure I was happy with it (otherwise I think they would be more like F off.) Guess I should try again with this, and I definitely will talk to the manager if something happens that is like your experience. BTW, what apple store are you at?
 
Well from experience, when you trade, you get another traded devce, traded by someone else, 100% you won't get a new one, just some iphon esomeone else bought traded it, fixed by apple, and given to you!
 
asen89 said:
Well from experience, when you trade, you get another traded devce, traded by someone else, 100% you won't get a new one, just some iphon esomeone else bought traded it, fixed by apple, and given to you!
Click to expand...

No, since I am within my 30 Days, I can get a brand new iPhone as long as I give back the box and accessories.
 
Macdude2010 said:
No, since I am within my 30 Days, I can get a brand new iPhone as long as I give back the box and accessories.
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And where do you think the iPhone,box and accessories goes, I am sure they don't burn it. I don't own a iPhone but an iPad, but I own 2 nokia phones. 1 of them I traded and the new one 'out of the box' had a scratch when you slided it open, on the underside, generally hidden from view.
 
Macdude2010 said:
No, since I am within my 30 Days, I can get a brand new iPhone as long as I give back the box and accessories.
Click to expand...

No, you can return your phone and pay a restocking fee and buy a new one. Or you can have it replaced under warranty with a refurbished model. They are not obligated to give you a brand new phone for free, even though most apple stores will. What's with all this entitlement.
 
Like so many others, I had a few exchanges for a failed home button. I sure hope the i5 finally goes touch and eliminates this shortfall.
 
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