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home empty handed -- because im an existing customer!!
- Thread starter jdcrow711
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LOL WTF?
Are you kidding? Go back there and complain. Or write to Apple. That is the most bull **** story i've ever heard. Probably just an excuse to get a friend in line, or that they can't even have a line in front of the store so they dont get in trouble.
Are you kidding? Go back there and complain. Or write to Apple. That is the most bull **** story i've ever heard. Probably just an excuse to get a friend in line, or that they can't even have a line in front of the store so they dont get in trouble.
there were 11 in front of me -- all upgrade eligible and staying -- 5+ behind me. store had at least 60 phones. so it was legit apparently
That's because they've already got you hooked. They only care about getting as many new customers as they can. :-/
WTF...doesn't make sense if they have plenty of phones.
I could see them doing this for only New Customers...since they aren't hooked. But refusing to take perfectly good money for people willing to pay the full price? Yet allowing people already hooked but eligible to get one?
I could see them doing this for only New Customers...since they aren't hooked. But refusing to take perfectly good money for people willing to pay the full price? Yet allowing people already hooked but eligible to get one?
Override what? There's the $399 option, that doesn't need overriding, it's a normal option. Unless they were saying they might make an exception for the $199 price for you, but due to the rules, no exceptions or overrides until maybe after the launch.
The way I read it...override the CEO's order to not sell to ineligible customers. That is what is stopping the manager from selling to him apparently.
Kind of makes me glad I can't get mine today...since I'm an existing customer who is ineligible.
of course now that im at work at an ungodly hour.... i wonder why i didnt just sign a new contract to get the 200 discount on phone, swap numbers on the contracts later today and cancel for 175!
Of course. They already have your money. Why would they care about fish they've already hooked when there's new ones to catch?
per my OP -- i was told you cannot do the 399/499 option until TOMORROW per ceo of at&t
The point is...according to the OP they aren't kicking people out of line if they are existing customers (ie people already hooked) who are upgrade eligible. It's not as if they are limiting it to only new customers...they aren't according what he said.
Seriously? I am in line right now. I am an existing customer but am upgrade ineligible. The employees here have been coming out every once in a while to talk to us and have not mentioned this to any of us. Is there confirmation of this somewhere? An actual memo from the AT&T CEO or perhaps confirmation of this happening to people at multiple stores? I will very disappointed if I got up at 4:00 am toady only to get turned away.
Be Warned!!!
That is correct. I'm in Arlington, VA - and they definitely aren't taking ANY existing customers who are NOT eligible. In my case, I'm actually eligible for an early upgrade, and was told prior to today that I could just waltz into the store and they'd take care of my upgrade (there are special instructions in my account notes).
Today, however, the manager came out in line and was checking people's upgrade eligibility, and he said there's NO WAY to handle that today. Told me to come back tomorow for that.
Sucks...
That is correct. I'm in Arlington, VA - and they definitely aren't taking ANY existing customers who are NOT eligible. In my case, I'm actually eligible for an early upgrade, and was told prior to today that I could just waltz into the store and they'd take care of my upgrade (there are special instructions in my account notes).
Today, however, the manager came out in line and was checking people's upgrade eligibility, and he said there's NO WAY to handle that today. Told me to come back tomorow for that.
Sucks...
Are you saying that if you're an existing customer eligible for an upgrade you can't go in todaY??!!!!!!!!!!!!!
No, if you're eligible you're good to go. Just as long as your upgrade eligibility shows up on the little ATT tool they have on their PDA's at the store.
Damn, that's unfortunate...I must have gotten there later, I was in line right around the corner. Got there at 5:45ish
i am about to call at&t when the CS call center opens. I leave on travel before stores open tomorrow morning and really wanted the phone before i go. AND ITS MY DAMN BIRTHDAY TODAY!
i am about to call at&t when the CS call center opens. I leave on travel before stores open tomorrow morning and really wanted the phone before i go. AND ITS MY DAMN BIRTHDAY TODAY!
Yeah, I called the main CS line, spoke to two different people. The first lady said I should be able to get ANY phone upgrade, the clerk just has to follow the instructions on my account. The second lady said that for the iPhone specifically, they are only handling 'upgrade eligible' people today, and she wasn't even sure what my luck would be like tomorow.
Sadly, the store out at Bailey's doesn't open till 10am tomorow, and I, too, am travelling.
