Firstly, he's been CEO for almost 6 years. But let's discuss facts, ok?
- Retail: They're in the process of entering new markets (Taiwan, Singapore, Austria, Mexico, etc.), while also renovating/relocating existing stores (i.e. the shopping space at Fifth Avenue is going from around 32,000 to 77,000 square feet). Meanwhile, their competitors have little to no retail presence.
- New Hardware, Software, and Services: Apple Music, Apple Pay, Apple Watch, AirPods, and HomePod
- Apple Music: This service will have 30 million paid subscribers by this September. Other than Spotify, what other streaming music service has numbers like that?
- Apple Watch: Horace Dediu estimated last quarter Apple has sold 30 million units of the 2.5 year old Apple Watch to date. The number is probably closer to 35 million now. Jawbone, Motorola, Intel, et al. are exiting the market, while FitBit struggles to compete. (How's Android Wear doing?) Combined with their other wearables (Beats and AirPods), Apple earned $7 billion in revenues for a 3 year old product category. To put that into perspective, those numbers are similar to all of Tesla's 2016 revenues.
Values: Apple has doubled down on the environment, accessibility, diversity and inclusion, supplier responsibility, and privacy. For more information about their progress on these efforts, visit their website.
Services: This segment is expected to become a $50 billion business by 2020––doubling its current revenues. Services had revenues similar to all of Facebook last year.
"Cash" on hand: Last quarter, Apple extended it's share buyback program to $300bn. Under Tim Cook, they have retired more than a billion shares and have increased dividends each year. Their "cash" on hand, including debt, is close to $160 billion dollars (or $60 billion more than Alphabet). Excluding debt, they have more cash than Amazon, Microsoft and Google combined. Also, their share price is up almost 180% since Tim Cook became CEO.
Those are facts. If Tim Cook is such a failure, then Steve Jobs' legacy needs to include his failure for selecting an incompetent individual to lead Apple.
With respect, when people talk about Tim's "failings", I don't believe they're talking about the dollars and cents. They're talking about his inability to lead the company technologically and culturally the way Steve did. If that is possible at all.
Yeah, he's been great for shareholder value, but coming from someone that is a staunch tech consumer that absolutely fell in love with Apple's offerings, brand, and software integration, he has in a word, "failed".
This phenomenon is very similar to where Microsoft was at as a business in the early to mid-2000s when Balmer was CEO. They were making money hand over fist because they had market dominance. But, ironically, their products were horrible.