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Mark.

macrumors member
Original poster
Jan 26, 2011
89
18
London, UK
Horizontal lines have appeared on my wife’s iPhone 6 screen (looks like a bad resolution video game from the 90s).

Soft reset / hard reset does not fix the issue.

Has anyone else experienced this?

Any ideas how to fix it?
 

Mark.

macrumors member
Original poster
Jan 26, 2011
89
18
London, UK
Got her to take a screenshot to upload here, but the screenshot looks absolutely fine.

This leads me to believe this is a hardware issue with the screen.

Gonna have to take this to an Apple store I guess...
 

BrianBaughn

macrumors 604
Feb 13, 2011
7,925
1,495
Baltimore, Maryland
Could be the screen. Could be a screen cable or connection. One thing that comes to mind is the possibility that the battery is expanding and pushing on something else in there.
 
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Mark.

macrumors member
Original poster
Jan 26, 2011
89
18
London, UK
Apple online support chat suggested I try a full restore. Didn't fix the issue.

Took it to an Apple store and they said it could be a loose cable and could fix it for £125.

Decided to spend the money on a new phone instead.
 

AxlTJ

macrumors regular
Aug 3, 2018
102
19
Definitely a loose cable and in rare cases, a defective phone screen cable. Once reconnected, the lines should go away after a few hours of use.

Did she drop the phone? Bump it?

It's pretty easy to fix actually.
 
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