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How can Apple still justify a 1 year warranty

S

superdudeo

macrumors regular
Original poster
Dec 7, 2010
221
0
on such a premium piece of kit? This is still holding me back from pulling the trigger on an iMac and I'm not prepared to purchase what should already be as standard.

I'm pretty sure consumer regulations would negate this anyway. A piece of kit worth over a grand would definitely be expected to last over 1 year. (UK regulations). It's a shame Apple haven't at least given two years as standard by now.
 
It would be nice if we got 2-3 years warranty for free. I don't know of any computer manufacturers who offer more than a one year standard warranty. Then again, I haven't looked as I'm only interested in Macs.

I don't think they have to offer more than one year. The fact that I have used this Mac 3 years with no problems is great. A warranty is nice to have, but it's even nicer when the warranty isn't needed.
 
Not for the UK it's not. It's more expensive than that. I don't understand why people seem to accept paying extra when a product of this type should be lasting a lot longer than 1 year.
 
Mitchelino said:
It would be nice if we got 2-3 years warranty for free. I don't know of any computer manufacturers who offer more than a one year standard warranty. Then again, I haven't looked as I'm only interested in Macs.

I don't think they have to offer more than one year. The fact that I have used this Mac 3 years with no problems is great. A warranty is nice to have, but it's even nicer when the warranty isn't needed.
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That is true but with these devices getting smaller and smaller, things can go wrong quite easily. I would be mightily :mad: if my iMac broke after 13 months. Also apple don't have to provide excellent cust service but they do. Why can't they provide a reasonable warranty term.
 
superdudeo said:
That is true but with these devices getting smaller and smaller, things can go wrong quite easily. I would be mightily :mad: if my iMac broke after 13 months. Also apple don't have to provide excellent cust service but they do. Why can't they provide a reasonable warranty term.
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It isn't apples fault that the people in your country think they are better than everyone else.


There...I said it.
 
Warranty is a thing created by manufacturers, the law doesn't obligate them to provide any (at least in the EU). However, the law does require manufacturers to guarantee that their product has a reasonable lifespan. This is definitely longer than 1 year for iMac. In Finland, the consumer protection bureau has stated that a computer should have a lifespan of at least 2 years and the manufacturer is obligated to fix it during that time. After that it depends on the price and other factors.
 
Or, you can think of the actual final retail price being retail + apple care. Then think of Apple being kind enough for you to decide if you want to skimp on the apple care and buy yourself something else with it.
 
Most problems will happen in the first year, after that you're usually good for a while. Seems reasonable to me, I dunno. Then you can choose if you want the extra warranty or not.


You can find legit Applecare for way cheaper off ebay, not as many on there as there used to be. But still, good prices...

They supposedly changed their policy about Applecare purchased this way. But I recently bought some, called up a customer service rep and they activated it with no problem. I told them it was a gift.
 
superdudeo said:
on such a premium piece of kit? This is still holding me back from pulling the trigger on an iMac and I'm not prepared to purchase what should already be as standard.

I'm pretty sure consumer regulations would negate this anyway. A piece of kit worth over a grand would definitely be expected to last over 1 year. (UK regulations). It's a shame Apple haven't at least given two years as standard by now.
Click to expand...

I think they should keep it at 1 year. If they extended it to 3 years and did away with Apple Care...then that warranty costs would be tacked onto the products. Do you want to pay more upfront...or are you just wanting more 'free' stuff because you are entitled to 'free' stuff?

The level of service Apple care provides is expensive...I imagine they aren't making much if at all on the extended warranty....well except for ensuring customer loyalty...which these days is priceless.
 
a lot of credit cards double your warranty btw --- making applecare irrelevant, for only one extra year
 
They can justify it by making solid products, which they still do. I have owned several Macs and never called AppleCare. Besides, many of us do things to the computers that would void the warranty anyway and many problems are generated by the owners. I do not feel slighted in any way whatsoever. 1 year is pretty standard.
 
Dresevski said:
They can justify it by making solid products, which they still do. I have owned several Macs and never called AppleCare. Besides, many of us do things to the computers that would void the warranty anyway and many problems are generated by the owners. I do not feel slighted in any way whatsoever. 1 year is pretty standard.
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So if they make solid products, a two year warranty shouldn't matter to them. Fact is it stains their otherwise good service. Just because one year is the basic minimum for law doesn't mean it's good you sheep.

The right for your £1400 iMac to last over a year is not an extra service, it is absolutely expected. Tell me you wouldn't be utterly hacked off if something failed on it after 13 months and you had to shed out repairs costs for it.
 
superdudeo said:
Just because one year is the basic minimum for law doesn't mean it's good you sheep.
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The law doesn't obligate the manufacturer to offer any warranty.

Tell me you wouldn't be utterly hacked off if something failed on it after 13 months and you had to shed out repairs costs for it.
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You don't have to pay anything if you know the law and your rights as a consumer.
 
yeah thanks hell hammer. I am vaguely aware of the consumer rights surrounding UK returns. Still doesn't stop these sheep purchasing apple care while Apple rub their hands together.
 
They are playing by the rules though. Would be nice to have standard 2 years.

Apple are the wrong people to target. Target the government to make changes in consumer law. Change the law and Apple will have to as well.
 
superdudeo said:
yeah thanks hell hammer. I am vaguely aware of the consumer rights surrounding UK returns. Still doesn't stop these sheep purchasing apple care while Apple rub their hands together.
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I've never had a problem with an Apple product failing, ever. Honestly I don't mind paying an extra $150 on top of the $2000+ I pay for the machines. Pretty sure if someone can dish out the big money to buy their computers they can afford a little extra for peace of mind. If a $150 is too much out of pocket for you go buy an HP and see how green the grass is on the other side.
 
superdudeo said:
Why can't they provide a reasonable warranty term.
Click to expand...

marsmissions said:
It isn't apples fault that the people in your country think they are better than everyone else.

There...I said it.
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zarf2007 said:
Thats a fact! now stop bitching about it!

:)
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Hell Yeah! So don't come to us Americans and start bashing us, just cause we don't want to have better benefits!
You suck!
I forgot, why don't we want better benefits?
And why do they think they are better then us Americans?

Oh wait, I'm from Sweden... how dare you sir! We are so much better then you Americans! :rolleyes: :p
 
when purchasing my new imac using my girlfriends educational discount apple informed me they extend the warranty (applecare) to 3 years instead of 1, all for free. so if you could go down that route then its a start
 
Extended warranties are usually a poor bet, but that doesn't answer your question.

And before I'd do AppleCare I'd look at credit cards or SquareTrade (I think that's the name); they cover more than just defects in manufacturing.

I'd had tons of Macs and never had to return one, nor have I ever had to even call tech support. Waste of time. I've fixed them myself, but never had a prob during the warranty period.

If I were a betting man, I'd wager that the majority of warranty returns for "defective" macs are really software problems. Followed by dead hard drives (which is why it's inexplicable to me that Apple makes them difficult to replace).

Save your $$ and use it on a good backup solution instead

Rob
 
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