Ok, fine. They're maybe not *defective* but they can all fail after three years of use.
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How long before I just ask for a new MBP?
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Ok, fine. They're maybe not *defective* but they can all fail after three years of use.
Ok, fine. They're maybe not *defective* but they can all fail after three years of use.
i'd ignore this individual if i were you, they seem to mostly troll on here. check out their previous forum posts, they actually followed me around in a few threads quoting off-topic comments i'd made in other threads.
it's great to see how they react when they get ignored tho ^_^
some trolls have an inflated sense of entitlement to attention, eh?
Yeah, because the OP uses his MBP to swat flies.
Just because a part doesn't fail immediately doesn't mean it wasn't defective. Look at the 8600m GT.
Yeah, defective after three years of use... Have you ever heard of the Challenger? What happened to it? oh yeah, it exploded. Why did it explode? because of a manufacturing defect. What's really gonna get you is the time that it exploded. It was about three years after it was put into service.....
Man am I tired of 'I am mildly inconvenienced, will Apple give me a brand-new multi-thousand dollar machine?'.
They quoted you 5 to 7 days. Most of that time *is* waiting for the part normally, or your computer waiting in line - it doesn't take 5 or 7 days to replace, well, anything inside a machine.
Downtime sucks, but if you're a student, there are almost certainly resources available at your school. Or many public libraries.
"My 3 year old computer needs extensive repairs, will I be getting a brand new one" is absurd. If you quote your client a week, and it takes 9 days, will you be doing your job for free?
They quoted you 5 to 7 days. Most of that time *is* waiting for the part normally, or your computer waiting in line - it doesn't take 5 or 7 days to replace, well, anything inside a machine.
Downtime sucks, but if you're a student, there are almost certainly resources available at your school. Or many public libraries.
"My 3 year old computer needs extensive repairs, will I be getting a brand new one" is absurd. If you quote your client a week, and it takes 9 days, will you be doing your job for free?
Big difference in the OPs problem and you returning 10 brand new 2011 machines because of some ridiculous claims. You were found out to be a timewaster so you had no choice but to ignore me. Return another one this week?? Is the hard drive in your new machine skipping when you play music loud? Unbelievable.
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It doesn't matter how old the machine is. If it's still under warranty, and Apple has tried multiple times to fix the issue, but can't provide you with a reliable working machine in accordance with their warranty, then they will eventually give you a new machine. It's not about a sense of entitlement, it's simply Apple fulfilling the obligation they made when they extended you the warranty.
For me, it was after 4 repairs. I sent my ibook in 4 times (3 times for the logic board, once because the trackpad stopped working) and they replaced it with a new macbook.
You need to place a call to customer relations, not apple care, not the genius bar, not tier 1 tech support, only customer relations will be able to help you. Explain the situation and at the very least if it breaks again your complaint will be on record and they will be more inclined to act.
Don't listen to those people who are saying you should just suck it up. Apple has a responsibility to take care of the machines that are still under warranty, and they need to fulfill that responsibility in one way or another.
For me, it was after 4 repairs. I sent my ibook in 4 times (3 times for the logic board, once because the trackpad stopped working) and they replaced it with a new macbook.
You need to place a call to customer relations, not apple care, not the genius bar, not tier 1 tech support, only customer relations will be able to help you. Explain the situation and at the very least if it breaks again your complaint will be on record and they will be more inclined to act.
Don't listen to those people who are saying you should just suck it up. Apple has a responsibility to take care of the machines that are still under warranty, and they need to fulfill that responsibility in one way or another.
It has to be the same repair multiple times in order to have the replacement machine dialogue opened. People on these forums jump to that way too quickly - it's not an entitlement, especially when you've had simple/bogus repairs on different things. If you have to wait for a part to come in past your quote time, and you're nice, the Geniuses I worked with would always offer a discount or throw in something free. But pushy/rude customers got zip.
Entitled ****** customers really made it difficult to identify the cases where a replacement was actually called for. It always seemed like everyone was out to scam or get a free upgrade. Geniuses cannot okay a replacement without multiple repairs for the same issue in the GR system. Period. Managers have override power, obviously, but most will only exercise it in the right circumstances.
Waiting sucks, I know, but use your library computers. Geniuses are judged on turnaround time, so I guarantee you they will work on it as fast as they can. Doesn't mean you deserve a new computer.
Entitled ****** customers really made it difficult to identify the cases where a replacement was actually called for. It always seemed like everyone was out to scam or get a free upgrade. Geniuses cannot okay a replacement without multiple repairs for the same issue in the GR system. Period. Managers have override power, obviously, but most will only exercise it in the right circumstances.
Waiting sucks, I know, but use your library computers. Geniuses are judged on turnaround time, so I guarantee you they will work on it as fast as they can. Doesn't mean you deserve a new computer.
I think it's a judgement call on Apple's part tho. I got a MBP replaced for the Nvidia problem replaced on the first repair without even asking. It was there a week and when I went to pick it up they handed me a new machine.
That said, I'm the primary contact on a corporate account that has 500+ Apple's registered to it. And I'm never an ass to the techs
Yeah if only our library computers were not Windows XP, 512 ram, with an old Microsoft Office.
I need keynote, pages, etc. I have two presentations due next Monday. I'm not in any way trying to sound "entitled" or scam Apple, I just really need my computer back now. I was nice and gave them over the time they estimated, I gave them an extra two days, but now it's getting a little ridiculous.
I need keynote, pages, etc. I have two presentations due next Monday. I'm not in any way trying to sound "entitled" or scam Apple, I just really need my computer back now. I was nice and gave them over the time they estimated, I gave them an extra two days, but now it's getting a little ridiculous.
I am so tired of you people posting when you have ABSOLUTELY no idea what you are talking about. "It has to be the same problem" "mildly inconvenienced" and all the rest. BS.
Here is my replacement story.
I had a 2008 MBP with less than 90 days left on the warranty in December 2010. The optical drive failed. It was replaced at the Genius Bar. The replacement failed immediately. I waited a week for the new replacement drive to come to the store. The Genius told me that they didn't know when the part would arrive and suggested that I go out and buy an external. That p1ssed me off, because I had a computer that was in warranty and I needed to burn some DVDs before Christmas.
I called AppleCare and calmly told my story to the first responder. My initial purpose was to light a fire to get the part shipped ASAP. He put me on hold before escalating my issue to another person. She got the information from me, and verified with the store.
She came back to me and said, "I understand that you have had the optical drive replaced and it has failed while it is in warranty."
"Yes."
"On this computer, you have had the screen replaced, the battery replaced, the keyboard replaced, and an I/O board replaced."
"Yes." (All true, and after replacement, all worked as designed.)
"We, at Apple think that you have had a lot of problems with your computer and would like to offer you a new one."
I didn't ask - she offered a new base model MBP with a 15" screen, but asked me if I would like to upgrade (at my cost) to a different screen size, more RAM, bigger HD, matte screen. I took the bigger HD and gave her my credit card number. She offered AppleCare and refunded the remainder of the old AppleCare prorated for the number of days. We faxed some forms and releases back and forth. The computer was shipped from China, I got the tracking info from the rep, and I had my new computer in less than a week. I shipped the defective one back to Apple within 30 days.
That's the way it works. I didn't ask for a new computer, it was offered.
Many of you may not think I deserved it - so what? I was surprised, too. Apple is the kind of company that wants to keep the customer satisfied. They stand behind their products. When their repair system falls short, they want to make it right. They did. It's their policy.
My advice to the OP. Call AppleCare. Explain the situation. Calmly. Rationally. Then, shut up and see what they offer to do for you.
Let us know what happens.
Here is my replacement story.
I had a 2008 MBP with less than 90 days left on the warranty in December 2010. The optical drive failed. It was replaced at the Genius Bar. The replacement failed immediately. I waited a week for the new replacement drive to come to the store. The Genius told me that they didn't know when the part would arrive and suggested that I go out and buy an external. That p1ssed me off, because I had a computer that was in warranty and I needed to burn some DVDs before Christmas.
I called AppleCare and calmly told my story to the first responder. My initial purpose was to light a fire to get the part shipped ASAP. He put me on hold before escalating my issue to another person. She got the information from me, and verified with the store.
She came back to me and said, "I understand that you have had the optical drive replaced and it has failed while it is in warranty."
"Yes."
"On this computer, you have had the screen replaced, the battery replaced, the keyboard replaced, and an I/O board replaced."
"Yes." (All true, and after replacement, all worked as designed.)
"We, at Apple think that you have had a lot of problems with your computer and would like to offer you a new one."
I didn't ask - she offered a new base model MBP with a 15" screen, but asked me if I would like to upgrade (at my cost) to a different screen size, more RAM, bigger HD, matte screen. I took the bigger HD and gave her my credit card number. She offered AppleCare and refunded the remainder of the old AppleCare prorated for the number of days. We faxed some forms and releases back and forth. The computer was shipped from China, I got the tracking info from the rep, and I had my new computer in less than a week. I shipped the defective one back to Apple within 30 days.
That's the way it works. I didn't ask for a new computer, it was offered.
Many of you may not think I deserved it - so what? I was surprised, too. Apple is the kind of company that wants to keep the customer satisfied. They stand behind their products. When their repair system falls short, they want to make it right. They did. It's their policy.
My advice to the OP. Call AppleCare. Explain the situation. Calmly. Rationally. Then, shut up and see what they offer to do for you.
Let us know what happens.
Well if they don't get the part today, I will call Apple Care. I'm giving the store another chance. Hoping for the best.
Not a "story" "bro" look up his previous posts. You are probably someone who brings their hard drive in after thrashing it for 3 years and says its defective.
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Uh, if it's under warranty for 3 years, then obviously Apple is saying that it should be fully functional for at least those three years, and they'll fix or replace it if it's not.
Your posts make no sense, stop trying to infuse your own brand of morality into the discussion. If it's under warranty, they fix it (unless you spilled on it or dropped it), period.
Your posts make no sense, stop trying to infuse your own brand of morality into the discussion. If it's under warranty, they fix it (unless you spilled on it or dropped it), period.
And the machine is being repaired. The response was to the person above who suggested it was manufacturing defects, then got annoyed when I suggested it was not. The machine is covered for 1 year however the OP was wise enough to purchase the extended Apple Care...
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How do you "thrash" a hard drive? Bang your computer against the wall while your writing to/reading from disk? Again, just because it doesn't fail immediately out of the box does not mean it's not a defect.
I guess all the people with defective 8600m GT GPUs in their laptops must have been thrashing their GPUs for a few years right? Or maybe those people who had the defective Sony batteries (2006), they caused them to blow up from overuse right? Or the Toyotas that had sticking accelerator pedals, the drivers must have been flooring it all the time right?
If it was the OPs fault for his MBP's components failing, then Apple would deny repairs.
It's absolutely a judgment call, but the majority of people on this forum get their hopes up or think they deserve a replacement when they don't. There are tons of threads trying to find ways to get a replacement/upgrade for a lame reason.
Second poster - your situation was great, good for you, but it's not the norm. Also, telephone representatives have more leeway with giving replacements than store employees do. Your "you people don't know what you're talking about" is misguided, I worked for Apple.
I maintain the best advice is not to directly ask for a replacement. Make your situation and disappointment known and work from there.
The fact of the matter is this: you've spent a lot of money on this product, you want to get the most for that money.
So why shouldn't the OP want a replacement? Apple is obviously confident they can swallow them in the name of maintaining good customer service, and it works.
A friend recommended Apple to me, I have subsequently recommended Apple to anyone who would listen.
So why shouldn't the OP want a replacement? Apple is obviously confident they can swallow them in the name of maintaining good customer service, and it works.
A friend recommended Apple to me, I have subsequently recommended Apple to anyone who would listen.
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Asking for a new MBP worked for me, but like I said before, I had it in for repairs (with out it for 2-3 weeks in December 2010, a week in June 1010 and a week in December 2008). It was acting up AGAIN late January/early February this year, after just having all sorts of work done (I still have the paperwork, over $1300 of work).
I figured that it was a good time to just ask if they replace computers ever. I didn;t go in there and say "I want a new computer". I politely asked (and the genius there had helped me several times previously, as did the other 3 geniuses at the bar - as luck would have it) if they replace computers ever, he said yes. I then asked if I could maybe get a new one, as this one is going to get the same work done and perhaps still have problems. He said that I didn't fall directly under the "guidelines", but said since I have had quite a bit of work done, he would feel good swapping me.
In any case, Apple gave me a new computer, refunded me $120 from my unused AppleCare AND ordered a Matte (high res i guess) screen to swap me as my old machine was ordered with the Matte.
I figured that it was a good time to just ask if they replace computers ever. I didn;t go in there and say "I want a new computer". I politely asked (and the genius there had helped me several times previously, as did the other 3 geniuses at the bar - as luck would have it) if they replace computers ever, he said yes. I then asked if I could maybe get a new one, as this one is going to get the same work done and perhaps still have problems. He said that I didn't fall directly under the "guidelines", but said since I have had quite a bit of work done, he would feel good swapping me.
In any case, Apple gave me a new computer, refunded me $120 from my unused AppleCare AND ordered a Matte (high res i guess) screen to swap me as my old machine was ordered with the Matte.
Ooooo, you worked for Apple, good for you. Therefore, you know everything about all facets of the company.
Here are the comments where the people don't know what they are talking about. "it's nearly coming to the end of it's (sic) 3 year warranty, they may be reluctant to give you a brand new one.." "then you'll never get a new computer unless you ask for one" "You don't really deserve a new MBP" "It is NOT JUST five repairs, it has to be for the same thing" "sense of entitlement some people have" "Defective after 3 years of use? Give me a break."
What are these trolls doing in the thread? They have an opinion that they are stating as fact. I am just one customer whose experience directly contradicts their conjecture.
How is the OP supposed to differentiate between the BS and the erroneous nonsense from these idiots?
My post gives constructive advice, based on my experience.
1. Even though your computer is at the Genius Bar, call AppleCare.
2. Be polite.
3. Explain your situation.
4. Shut up and see what they offer.
I hope the OP gets his computer back or gets a replacement ASAP.
A friend recommended Apple to you? Did your friend know you would return 10 2011 notebooks with ridiculous claims that they were all faulty? Apple is confident they can swallow them? You are bad news Apple newbie.
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Shame you edited your original quote, it helped to place you more precisely on the autistic spectrum.