Considering you have to activate a phone on the IUP with Verizon, T-Mobile, sprint, or ATT, I would take what the rep told you as incorrect unless you specifically asked about paid in full phones.
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How quick is picking up a reserved phone?
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Considering you have to activate a phone on the IUP with Verizon, T-Mobile, sprint, or ATT, I would take what the rep told you as incorrect unless you specifically asked about paid in full phones.
You are correct. I'm sorry that I wasn't clear enough. Only iPhone Upgrade Program customers have to activate their phones. Others not.
It also depends who is in front of you in queue. I had the misfortune last year of a non-english speaker who was using his kid to translate and the debate was full purchase or Next. Kid was awesome and spoke perfect english. Dad was a total prick and I didn't even need to understand what he was saying. Took nearly an hour. And I was full purchase. This year is online and I am so much happier.
My understanding is that you will have to receive your confirmation email/text before you can go. As for #2...I dunno.
I was so lucky. In and out only took 15 minutes. Maybe because my orders are iPhone 7 - 32 GB - Gold. I was so nervous but Apple Store workers were really helpful to me. I hope everyone got their phones without any trouble. Thank you for your responses.
In Nebraska? In NYC? Slightly different times...
yeah no. there's an option to activate later on the employee's checkout screen.
No accessories or box needed, just the physical phone. They will log you out of icloud, turn off Find my iPhone, and have you erase all content and settings during the process.
My reservation was for 3 minutes ago. I'm in a reservations line, behind 20 other people. Took me 15 minutes to even talk to the guy who would tell me which line to get into and I assume check in.
Were you on the upgrade plan? For me I had an early reservation and was one of the first in. The whole process took about 20 minutes, about 4 or 5 of which was the associate trying to look up my order (the Apple Wallet bar code scanner was freezing up so she looked me up by name, which worked).
Got to Apple at 5:30 for my 5:30 appointment... stood in line for an hour and then someone realized that they messed up line assignments so people who WERE behind me and obviously got there after me were moved in front of me because their appointments were at 5, but obviously they showed up after 5:30
❤️people in line behind me freaked out when a worker called up someone from the wrong line and said I was next.
Got my phone at 6:30. I was asked if I wanted to set up in store or at home. I wanted to know it was working so I said in store. Glad I did, it would not update the new software update, the update failed. So here I sit. It's now 7:35
❤️people in line behind me freaked out when a worker called up someone from the wrong line and said I was next.
Got my phone at 6:30. I was asked if I wanted to set up in store or at home. I wanted to know it was working so I said in store. Glad I did, it would not update the new software update, the update failed. So here I sit. It's now 7:35
What store? I guess I got lucky the last 2 years since I was in the initial wave. Perhaps they fall behind during the day as mishaps occur.
That said, I left straight after activating. I didn't even unbox it, figuring setup, etc. was the perfect "multitasking" event during my morning phone calls.
Most folks will arrive earlier then their reservation time... so if you're in line way before the store opens, and you have a reservation slot of 10-10:30am; they're not going to keep you in queue until your time slot. Same goes for if you have a 10-10:30am slot, when you think about it...if they have folks who are already in line since 7am in the morning or 7pm last night...also with a phone reserved, they won't be able to let you jump in front of the line without causing an uproar.
Seems to me those who (from what I've read) had an early reservation (e.g. 8am) were able to get in and out quickly.
It also depends on the location you've picked. Obviously one that is downtown or union square (centrally localized) will be more busy then a suburbia one...
Seems to me those who (from what I've read) had an early reservation (e.g. 8am) were able to get in and out quickly.
It also depends on the location you've picked. Obviously one that is downtown or union square (centrally localized) will be more busy then a suburbia one...
Lancaster PA, home of the Amish
I've had an issue with an iPad that was unable to connect to any Wi-Fi's and an iPad with a cluster of dead pixels in the corner so I decided to stay in case there was such issues
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I did not jump in line nor ask to be. I was in line. The people with 5 o'clock reservations showed up late, after I showed up. An hour after being in line they were moved ahead of me after the store host realized their blunder and rearranged all four line queues to attempt to group all the 5 o'clock reservations together, 5:30 together, 6 o'clock together, & 6:30 together. I had my iPhone 6 shipped to me and all was fine, I'll be doing that next time and screw the IUP
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I wasn't talking about you specifically but it sounds like your store handled it in what they thought was the "best" way. To me it doesn't make sense because unless they only have less then a handful of time slots available (so really 2-3 at most) for every half hour increment...i wouldn't even really base it on the time slots (those are more of a guide) and effectively take in folks in line as first come, first serve. I wouldn't be happy if I waited in line so long only to have folks cut in front.
Because not everyone will be easy in easy out. There are iPhone upgrades and carrier financing...and this is on top of Apple stores having to deal with inventory and POS check out flow.
I would have had most of the associates dedicated to checking out the folks in line..and those that come in trying to do a walk in, make a reservation for them and have them in a separate line with only a few associates at most. Because that way those who have had reservations/paid pick up, gets the bulk of the support while still trying to accommodate those who waited in line all night or some even a few nights, because they couldn't do a preorder online (international or not one of the big four carriers or altogether ran out)
Come to think of it, my location didn't have a line for walk-ins that I was aware of. I suspect something happened at my store because when I arrive at 5:30 there was maybe 15 customers tops. By the time I got called into the store at 6:30, there was close to 50-60 people in line or outside the line because they wouldn't let you get in line until close to your appointment time.
Still ridiculous. But it's a learning experience for them hopefully, and next year will be better. This is the first new iPhone since iUP was introduced so maybe that's why? I would expect if that's the case next year should be a 360.