How the genius @ the Genius Bar took my IPAD 2 away...

[RobesNo1]

He/She probably intend to type "wait" instead of "waste". I bet that post was done in a hurry, although I could be very wrong.

Hello! I'm here to state the obvious.

 

[cmvsm]

Here we are coming up on the end of May, and no sign of this influx of perfect ipads that many are looking for. If you happen to get a 'perfect' ipad in terms of no light bleed what so ever, then you might want to play the lottery the next weekend. But overall, you are waiting for a fix that will never come. Those that had the same issues with the iPad 1 are still awaiting their 'fix' as well.

The only thing that you will accomplish is the waste of gas and time to get back and forth to your Apple store. There are ways around the new exchange policy floating around, but to what expense? If you can't deal with it, get your money back or buy another device and move on with your life.

 

[btrav13]

I have no issues with mine doing the bleed thing and I bought it about a month ago in Kentucky.

I guess I'm on the fence here on this policy...I work for a wireless provider and sometimes there are known issues that we won't replace handsets for because the odds are extremely high that the next one will just do the same thing.

If Apple truly believes this to be a known and common issue, then how much money do they need to lose on exchanging iPad 2's for you until you stop? I agree with them in the sense that they were honest that it's an issue and offered you a full refund. There's absolutely no business sense in taking a loss on a customer just to say they have one more customer.

 

[MadeTheSwitch]

I There's absolutely no business sense in taking a loss on a customer just to say they have one more customer.

Yes and no. Because there isn't much business sense in driving someone into the arms of a competitor either. And possibly taking quite a few of their friends and family with them in the process.

 

[ezekielrage_99]

Is it just me or is insulting the "genius" at the Genuis Bar funny/ironic considering you could have just taken the refund then bought another with the added bonus of having another replacement as an option?

Dunning-Kruger effect anyone?

 

[Built]

Is it just me or is insulting the "genius" at the Genuis Bar funny/ironic considering you could have just taken the refund then bought another with the added bonus of having another replacement as an option?

Dunning-Kruger effect anyone?

You're assuming they had retail stock in the version the OP wanted. Simply refunding and repurchasing is an inconvenience, and in some cases, impossible to do currently.

 

[xkmxkmxlmx]

I love how whenever someone is mad about a genius bar interaction, they always put quotes on genius.

The "genius" told me this...

The "genius" told me that...

So witty

 

[nickbarbs]

I lost 0£ on gas because I live in central london, all I lost was time. Tube ticket is the same price no matter how many journeys.

Took me 5 returns to score an ipad with no bleed, dead pixels, and dings/scratches on the back from the factory.

Why the heck should anyone accept any of these defects when there are units with no bleed floating around from apple, and the supposed "lesser" competition like samsung, HTC do not suffer from these issues.

Why should we not DEMAND QUALITY from the supposed quality leader in the industry.

Backlight bleed is expected to some degree but it is exagerated in these units and is NOT the result of just being LCD tech. These are being manufactured incorrectly.

I do not understand apologists who say get over it or return. If you want an apple ipad, especially if you have purchased 200-300£ worth of apps on the app store and you're STUCK with apple, there is absolutely no reason to accept defective products.

If you have the will keep at it. It is possible. Apple needs to lose money if they are going to provide better QC. Their 6 Billion $ profit last quarter tells me they can afford to bump up the QC a little.

 

[iJays]

Why should we not DEMAND QUALITY from the supposed quality leader in the industry.

Are they the quality leader? I should tell that to my previous 3 iMacs that mysteriously died on the 3rd year after the extended apple warranty expired. One of them has a known capacitor fault that died after the recall deadline of Apple.

I completely agree that Apple is really good when it comes to software and design of their products. But what is inside is all the same with almost all electronic products as they do not make their own sub-components. They just sell it a premium price because of the supposed "quality".

 

[chrono1081]

If you think ANY consumer grade LCD panel is 100% true to color, you're in for a big disappointment. Even the most sophisticated, expensive professional level color calibrated monitors, costing far more than a crappy little iPad screen, need regular adjustment to maintain color neutrality, and even after calibration, 10 different monitors will show the same image 10 different ways.

Sadly this is true. Monitor technology is far from flawless, and light leak is one of those things that is very hard to control from the manufacturing level. I don't remember if it was Macrumors, Engadget, Gizmodo, or maybe some other tech site but about a year ago there was a big article on LCD and LED manufacturing and its difficulties and light leak was the biggest issue.

 

[Popeye206]

Personally... the light bleeding is a non issue for me. And yes, I do have a art degree and work in an industry that takes color very seriously. But, it's a screen. And under normal use, you don't see any light leaks, only at start-up when the screen is all black.

Personally, I think some people here are just making a big deal out of nothing.

 

[ezekielrage_99]

You're assuming they had retail stock in the version the OP wanted. Simply refunding and repurchasing is an inconvenience, and in some cases, impossible to do currently.

You're missing the point, Apple did give the consumer IMHO some very generous offers. Even if there were none in stock I'd be guessing refund or no refund (just exchange) the same outcome, no new iPad2

I have an iPad2, if you know the issue is still out there then of course you run the risk of getting one with lightbleed (new, replacement, etc.). The one thing I do have to say though the more I have used my iPad2 the more the lightbleed issue has reduced, it's barely noticeable on mine now...

 

[mac jones]

You buy something. You don't like something about it.

Your choices:

1) return it and hope that the replacements better (your logic)
2) get refund (if possible).
3) sell it.
4) buy Samsung products



NOT your choices:

1)keep returning it

 

[Built]

You're missing the point, Apple did give the consumer IMHO some very generous offers. Even if there were none in stock I'd be guessing refund or no refund (just exchange) the same outcome, no new iPad2

I have an iPad2, if you know the issue is still out there then of course you run the risk of getting one with lightbleed (new, replacement, etc.). The one thing I do have to say though the more I have used my iPad2 the more the lightbleed issue has reduced, it's barely noticeable on mine now...

Ummm...yeah, right...

Generous? Don't make me laugh.

BTW, lightbleed does not reduce by itself. Case closed. You've just managed to convince yourself that it's no big deal.

 

[nickbarbs]

You buy something. You don't like something about it.

Your choices:

1) return it and hope that the replacements better (your logic)
2) get refund (if possible).
3) sell it.
4) buy Samsung products



NOT your choices:

1)keep returning it

Interesting, because

1)keep returning it

Actually is an option.

I used it. FIVE times.

And now I have a perfect Ipad 2.

Enjoy your substandard product!

 

[179202]

I purchased an IPAD 2 about a week ago and noticed considerable "yellowing" aka light leakage on Saturday morning.

I made an appoint and took it in for service (I have several Apple devices so in general I was expecting good service) and they tested it and confirmed the problem. They offered to exchange but there were none in stock (which I was expecting), no big deal. Got a call later that day and I was told that it was there and I could pick it up at anytime.

Went in on Sunday morning and picked up my new unit, took it home and guess what! Realized more yellowing on the bottom right corner. Again, made an appointment and went in in the afternoon.

The "genius" came out of his hole and told me that he read my note and here was the deal--- they had already replaced my device once and as per "corporate policy" they could not do it again. So I could either live with the faulty device (as is) or receive a refund.

I told him that I was willing to exchange once more and if that was faulty as well I would be okay with a refund, he said that was not possible.

He had the audacity to tell me that this was a known issue and ALL IPAD 2 units have a certain level of "yellowing" and that most have accepted it as such....

My options... keep a faulty unit or get my money back (not counting the 4 trips I made to and from the store and the 2 weeks I had to wait)....

So here is my question.... 1.) is this a real "corporate policy", 2.) how arrogant can you be to think your device is a God's send and people should be "lucky" to have one in their hands, And... 3.) Did you just publicly admit that all IPAD 2 units are faulty to an extent?

http://i3.photobucket.com/albums/y79/179202/Web%20Stuff/7970380.jpg

The above applies if the yellowing is the type of light bleed that you can only really see when you have brightness set to full and can only be seen on a completely dark screen.

If not, get a refund and buy another. Annoying but c'est la vie!

 

[ezekielrage_99]

Ummm...yeah, right...

Generous? Don't make me laugh.

I would have to say Apple's support is much better than the support I received on my Sony X10i, return/refund/etc was NEVER mentioned. Compared to other companies they are very generous with support under applecare.

Dear Sir,

Thank you for contacting the Sony Ericsson support centre.

Sadly your warranty request regarding your Sony Ericsson Xperia X10i, has reached Sony Ericsson Support for customers and products. We therefore can not offer any assistance, should you wish your phone repaired we'd suggest trying the following list for your reference:

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist

We apologise that we can not offer any further assistance on your query however we do not offer refunds on any product only warranty repairs based upon merit.

For further information on Sony Ericsson products, services and support please visit www.sonyericsson.com.au

Kind Regards,

Sonya XXXXXXXX
Sony Ericsson Customer Services

I would have killed to have the option of a replacement or refund on my phone. 6 months later I am still waiting on support to check the phone out so they can assess if it's worthy of repair or replacement, where I would rather have the option of a straight refund because the phone never worked. Not talking a slight display issue here, the phone died after two weeks of use, the battery burnt out the mainboard...

In the meantime, I bit the bullet and bought an iPhone...

Sony has given me no support or option for replace/refund rather "we'll look at it when we feel like and get back to you", apple the OP the option of a refund no questions asked. That is the difference.

BTW, lightbleed does not reduce by itself. Case closed. You've just managed to convince yourself that it's no big deal.

The light bleed on my iPad2 ain't that bad to start with, it's a slight bleed on the top left corner next to the volume... Unless it was far worse I would be happy to keep it an not wait people's time, convinced or not it seems to have improved overtime... Either way I might take it down to the Apple store use my applecare when the iPad3 are released

 

[mwulf67]

Interesting, because

1)keep returning it

Actually is an option.

I used it. FIVE times.

And now I have a perfect Ipad 2.

Enjoy your substandard product!

You’re quite special aren’t you...because the odds of getting an actual defective product five times in a row are astronomical....You should play the lotto or something...or at less be sure to avoid lightening storms...

 

[Built]

The light bleed on my iPad2 ain't that bad to start with, it's a slight bleed on the top left corner next to the volume... Unless it was far worse I would be happy to keep it an not wait people's time, convinced or not it seems to have improved overtime... Either way I might take it down to the Apple store use my applecare when the iPad3 are released

They will not replace your iPad 2 with an iPad 3 under AppleCare. They retain service units (refurbs, by that point) for replacement for several years, i.e. broken iPhone 3Gs were being replaced with refurb iPhone 3Gs long after the 3GS came out.

 

[SPEEDwithJJ]

They will not replace your iPad 2 with an iPad 3 under AppleCare. They retain service units (refurbs, by that point) for replacement for several years, i.e. broken iPhone 3Gs were being replaced with refurb iPhone 3Gs long after the 3GS came out.

Agreed.

Not only that, I would think that Apple also kept service units for cases where customers want to replace their batteries in their iPad 1 or 2. I mean if you need to replace your battery, they'll use one of the service units to replace your current iPad 1 or 2 (depending on what you have). No?

 

[cz9h3d]

I'm wondering, does Apple:
-Have a higher quality expectation from its customers?
-Have some lingering issues that other manufacturers don't seem to have?
-Have a small contingent of very discriminating customers who have higher expectations and loud voices when they are unhappy?

I dislike the "fanboys" and the Apple "haters" who seem to always be the loudest in these and other forums. I appreciate their products and software/interface, understand I pay a premium, but also use/purchase non-Apple technology.

I have a gen1 27" iMac that I've pretty much accepted will always have a yellowed bottom portion of the screen. Yet my 24" higher line monitor is flawless to my eye in color. I'm amazed this issue still persists in the recent revision!

My iPad 2 drops WiFi - not enough to make me hate it (yet), but the Apple Support forum suggests it is a big, lingering problem!
I have not looked for backlight bleeding - I've learned not to go out of my way looking for issues.

 

[Consultant]

1) Take the refund
2) Walk out of the store
3) Buy/consume hot pretzel
4) Walk into store
5) Buy new iPad
6) Check for yellowing
7) If{yellow} (return) else (smile)
8) Repeat steps 1-7 as necessary.

That's logic. Doesn't work on fake users with a fake story.

The OP even confirmed that his title "how the genius @ the Genius Bar took my IPAD 2 away" is false, as he claimed that he RETURNED it. Nobody took it away from him.

 

[huck500]

Are they the quality leader? I should tell that to my previous 3 iMacs that mysteriously died on the 3rd year after the extended apple warranty expired. One of them has a known capacitor fault that died after the recall deadline of Apple.

I completely agree that Apple is really good when it comes to software and design of their products. But what is inside is all the same with almost all electronic products as they do not make their own sub-components. They just sell it a premium price because of the supposed "quality".

According to the Consumer Reports annual survey, Apple's desktops are fairly significantly more reliable than anyone else's. Their laptops, however, are not.

 

[Built]

Agreed.

Not only that, I would think that Apple also kept service units for cases where customers want to replace their batteries in their iPad 1 or 2. I mean if you need to replace your battery, they'll use one of the service units to replace your current iPad 1 or 2 (depending on what you have). No?

You are absolutely correct, sir. They retain service units far beyond the roll-out of the next-in-line product. For example, my iPhone 3G stopped making calls after about 1.5 years. The iPhone 3GS was already out for a while when I returned to the Apple Store (using my AppleCare). My 3G was replaced with another 3G.

I would imagine that they keep the service units (for replacement) until the last AppleCare agreement runs out on whatever that version is. I don't know why people would think they would reap a windfall by waiting to report some (imagined) problem when a new version comes out. Surely they realize that Apple is a business, right?

 

[ezekielrage_99]

They will not replace your iPad 2 with an iPad 3 under AppleCare. They retain service units (refurbs, by that point) for replacement for several years, i.e. broken iPhone 3Gs were being replaced with refurb iPhone 3Gs long after the 3GS came out.

Either way I get all of my equipment under 36month hire/replace/upgrade/purchase so the newest thing comes out I can replace if I need to...

But generally if it's good equipment I keep it as long as I can...