He/She probably intend to type "wait" instead of "waste". I bet that post was done in a hurry, although I could be very wrong.![]()
Hello! I'm here to state the obvious.
He/She probably intend to type "wait" instead of "waste". I bet that post was done in a hurry, although I could be very wrong.![]()
I There's absolutely no business sense in taking a loss on a customer just to say they have one more customer.
Is it just me or is insulting the "genius" at the Genuis Bar funny/ironic considering you could have just taken the refund then bought another with the added bonus of having another replacement as an option?
Dunning-Kruger effect anyone?
Why should we not DEMAND QUALITY from the supposed quality leader in the industry.
If you think ANY consumer grade LCD panel is 100% true to color, you're in for a big disappointment. Even the most sophisticated, expensive professional level color calibrated monitors, costing far more than a crappy little iPad screen, need regular adjustment to maintain color neutrality, and even after calibration, 10 different monitors will show the same image 10 different ways.
You're assuming they had retail stock in the version the OP wanted. Simply refunding and repurchasing is an inconvenience, and in some cases, impossible to do currently.
You're missing the point, Apple did give the consumer IMHO some very generous offers. Even if there were none in stock I'd be guessing refund or no refund (just exchange) the same outcome, no new iPad2
I have an iPad2, if you know the issue is still out there then of course you run the risk of getting one with lightbleed (new, replacement, etc.). The one thing I do have to say though the more I have used my iPad2 the more the lightbleed issue has reduced, it's barely noticeable on mine now...
You buy something. You don't like something about it.
Your choices:
1) return it and hope that the replacements better (your logic)
2) get refund (if possible).
3) sell it.
4) buy Samsung products
NOT your choices:
1)keep returning it
I purchased an IPAD 2 about a week ago and noticed considerable "yellowing" aka light leakage on Saturday morning.
I made an appoint and took it in for service (I have several Apple devices so in general I was expecting good service) and they tested it and confirmed the problem. They offered to exchange but there were none in stock (which I was expecting), no big deal. Got a call later that day and I was told that it was there and I could pick it up at anytime.
Went in on Sunday morning and picked up my new unit, took it home and guess what! Realized more yellowing on the bottom right corner. Again, made an appointment and went in in the afternoon.
The "genius" came out of his hole and told me that he read my note and here was the deal--- they had already replaced my device once and as per "corporate policy" they could not do it again. So I could either live with the faulty device (as is) or receive a refund.
I told him that I was willing to exchange once more and if that was faulty as well I would be okay with a refund, he said that was not possible.
He had the audacity to tell me that this was a known issue and ALL IPAD 2 units have a certain level of "yellowing" and that most have accepted it as such....
My options... keep a faulty unit or get my money back (not counting the 4 trips I made to and from the store and the 2 weeks I had to wait)....
So here is my question.... 1.) is this a real "corporate policy", 2.) how arrogant can you be to think your device is a God's send and people should be "lucky" to have one in their hands, And... 3.) Did you just publicly admit that all IPAD 2 units are faulty to an extent?
Ummm...yeah, right...
Generous? Don't make me laugh.
Dear Sir,
Thank you for contacting the Sony Ericsson support centre.
Sadly your warranty request regarding your Sony Ericsson Xperia X10i, has reached Sony Ericsson Support for customers and products. We therefore can not offer any assistance, should you wish your phone repaired we'd suggest trying the following list for your reference:
http://www.sonyericsson.com/cws/corporate/common/contact/phonelist
We apologise that we can not offer any further assistance on your query however we do not offer refunds on any product only warranty repairs based upon merit.
For further information on Sony Ericsson products, services and support please visit www.sonyericsson.com.au
Kind Regards,
Sonya XXXXXXXX
Sony Ericsson Customer Services
BTW, lightbleed does not reduce by itself. Case closed. You've just managed to convince yourself that it's no big deal.
Interesting, because
1)keep returning it
Actually is an option.
I used it. FIVE times.
And now I have a perfect Ipad 2.
Enjoy your substandard product!
The light bleed on my iPad2 ain't that bad to start with, it's a slight bleed on the top left corner next to the volume... Unless it was far worse I would be happy to keep it an not wait people's time, convinced or not it seems to have improved overtime... Either way I might take it down to the Apple store use my applecare when the iPad3 are released![]()
They will not replace your iPad 2 with an iPad 3 under AppleCare. They retain service units (refurbs, by that point) for replacement for several years, i.e. broken iPhone 3Gs were being replaced with refurb iPhone 3Gs long after the 3GS came out.
1) Take the refund
2) Walk out of the store
3) Buy/consume hot pretzel
4) Walk into store
5) Buy new iPad
6) Check for yellowing
7) If{yellow} (return) else (smile)
8) Repeat steps 1-7 as necessary.
Are they the quality leader? I should tell that to my previous 3 iMacs that mysteriously died on the 3rd year after the extended apple warranty expired. One of them has a known capacitor fault that died after the recall deadline of Apple.
I completely agree that Apple is really good when it comes to software and design of their products. But what is inside is all the same with almost all electronic products as they do not make their own sub-components. They just sell it a premium price because of the supposed "quality".
Agreed.
Not only that, I would think that Apple also kept service units for cases where customers want to replace their batteries in their iPad 1 or 2.I mean if you need to replace your battery, they'll use one of the service units to replace your current iPad 1 or 2 (depending on what you have). No?
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They will not replace your iPad 2 with an iPad 3 under AppleCare. They retain service units (refurbs, by that point) for replacement for several years, i.e. broken iPhone 3Gs were being replaced with refurb iPhone 3Gs long after the 3GS came out.