Get the Samsung man,
and
good luck even finding something called customer service!
I never know what to believe when I read these threads. Some customers are just nuts, not saying this is the case, but that's a fact. There are always two sides of any story right, and when I think about this story, I wonder what I would have done in this situation.
If I had a defective unit with this light bleed issue, and had done my homework, read the threads and gave it the proper amount of time a weeks worth of use, then went to the place of purchase got it replaced with another supposedly deceptive unit, and then was given the options the OP was by a sales associate or genius, I would have known inherently that was not correct information I was being given and would have known very well what my rights were as a consumer, especially if it was within the stated return policy time period. I wouldn't have had to start a thread and ask a forum for the answer to this question either.
I would have immediately asked to speak with the store manager and if he/she was not "available", I would have sat my ass down and waited till he/she was available and at the same time pulled my iPhone out of my pocket and proceeded to call 1800-MY-APPLE and asked to speak to a customer relations supervisor right away.
But I know that Apple customer service is generally pretty good, I'd say 90 percent of the time, maybe this first time iPad customer didn't know that, maybe they had never purchased from Apple before and was used to the shoddy service of other consumer electronic retailers.
Had this happened to me I also would not get angry, stomp my feet, act pissy, moan and groan, because in the long run, it always works out based on my experience, and I've had few run ins myself!
No one should treat a consumer like this, not Apple, not BestBuy, not Tiffany & Co., no one. Just today I read something about Apple associates shuffling a couple of guys out of the West side store in New York, suggesting they did not belong there. Really? hello law suit....hello bad press, bye bye sales associates!
Thats why there are managers, supervisors, customer relations people available to consumers if this in fact does happen. If your polite and present your case in a suitable manner, your a somewhat rational human being, and your persistent, 9 times out of ten, someone will eventually hear you if your claim is legitimate.
The definition of "legitimate claim" can certainly have a very wide interpretation these days to consumers who believe they have been unjustly served, but I'm not going to go there, let's leave that for another thread, shall we?
and
good luck even finding something called customer service!
I never know what to believe when I read these threads. Some customers are just nuts, not saying this is the case, but that's a fact. There are always two sides of any story right, and when I think about this story, I wonder what I would have done in this situation.
If I had a defective unit with this light bleed issue, and had done my homework, read the threads and gave it the proper amount of time a weeks worth of use, then went to the place of purchase got it replaced with another supposedly deceptive unit, and then was given the options the OP was by a sales associate or genius, I would have known inherently that was not correct information I was being given and would have known very well what my rights were as a consumer, especially if it was within the stated return policy time period. I wouldn't have had to start a thread and ask a forum for the answer to this question either.
I would have immediately asked to speak with the store manager and if he/she was not "available", I would have sat my ass down and waited till he/she was available and at the same time pulled my iPhone out of my pocket and proceeded to call 1800-MY-APPLE and asked to speak to a customer relations supervisor right away.
But I know that Apple customer service is generally pretty good, I'd say 90 percent of the time, maybe this first time iPad customer didn't know that, maybe they had never purchased from Apple before and was used to the shoddy service of other consumer electronic retailers.
Had this happened to me I also would not get angry, stomp my feet, act pissy, moan and groan, because in the long run, it always works out based on my experience, and I've had few run ins myself!
No one should treat a consumer like this, not Apple, not BestBuy, not Tiffany & Co., no one. Just today I read something about Apple associates shuffling a couple of guys out of the West side store in New York, suggesting they did not belong there. Really? hello law suit....hello bad press, bye bye sales associates!
Thats why there are managers, supervisors, customer relations people available to consumers if this in fact does happen. If your polite and present your case in a suitable manner, your a somewhat rational human being, and your persistent, 9 times out of ten, someone will eventually hear you if your claim is legitimate.
The definition of "legitimate claim" can certainly have a very wide interpretation these days to consumers who believe they have been unjustly served, but I'm not going to go there, let's leave that for another thread, shall we?