How to Get a MacBook or MacBook Pro Keyboard Repaired Free Under Apple's Service Program

Discussion in 'Mac Blog Discussion' started by MacRumors, Jun 23, 2018.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Apple has initiated a new worldwide service program offering free repairs of MacBook and MacBook models equipped with low-profile, butterfly mechanism keyboards, after the company determined that "a small percentage" of the keyboards may develop one or more of the following issues:Letters or characters repeat unexpectedly
    Letters or characters do not appear
    Key(s) feel "sticky" or do not respond in a consistent mannerApple or Apple Authorized Service Providers will service eligible MacBook and MacBook Pro keyboards free of charge. Apple says the process may involve the replacement of one or more keys or the whole keyboard.


    The following MacBook and MacBook Pro models are eligible for the program:MacBook (Retina, 12-­inch, Early 2015)
    MacBook (Retina, 12­-inch, Early 2016)
    MacBook (Retina, 12-­inch, 2017)
    MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
    MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
    MacBook Pro (15-­inch, 2016)
    MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
    MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
    MacBook Pro (15-­inch, 2017)All other MacBook, MacBook Air, and MacBook Pro models are not equipped with butterfly mechanism keyboards, and thus are ineligible.

    To identify your MacBook or MacBook Pro model to see if it is eligible for this program, click on the Apple logo in the top-left corner of the screen and select About This Mac. A window should open, and in the Overview tab, the model should be listed, such as MacBook Pro (15-inch, 2016).

    Apple or an Apple Authorized Service Provider will examine the MacBook or MacBook Pro prior to any service to verify that it is eligible for this program. If the notebook has any damage which impairs the service, that issue will need to be repaired first, and in some cases, there may be repair fees.

    Step-by-step instructions ahead...

    Click here to

    Article Link: How to Get a MacBook or MacBook Pro Keyboard Repaired Free Under Apple's Service Program
  2. User008 macrumors newbie

    Oct 24, 2015
  3. unobtainium macrumors 68000

    Mar 27, 2011
    So is it an update to the butterfly mechanism, or are they just using the same defective 2017 parts in the replacements?
  4. magicschoolbus macrumors 6502a


    May 27, 2014
    About time but this problem is more widespread then Apple is stating.
  5. ElRojito macrumors regular

    May 6, 2012
    Step 47: get mad when your Apple store is backed up on repairs.
  6. isaac_appleweed macrumors newbie


    Apr 16, 2018
  7. A7ibaba macrumors regular


    Apr 19, 2012
    There is no "updated keyboard". You will get a new whole bottom case depending on your macbook model with the same keyboard but functional one.
  8. dannyyankou macrumors 604


    Mar 2, 2012
    This is why I haven’t upgraded my 2012 MacBook yet, it seems every model since then has its’ own issue.
  9. MrBat macrumors regular


    May 11, 2017
    A MacBook 2012 chassis with updated internals, that's all I'd be asking. Slap a retina screen, remove the odd and change tb2 fot tb3 and boom, sold!
  10. dannyyankou macrumors 604


    Mar 2, 2012
    Already updated the internals on mine, putting a SSD in there was one the best decisions I’ve made. I’ll use it until it stops working, lol
  11. mattopotamus macrumors G5


    Jun 12, 2012
    How does this work for people who had to pay for an out of warranty keyboard repair in the covered macs?
  12. A7ibaba macrumors regular


    Apr 19, 2012
    Except that 2012 model have problems with dGPU
  13. dannyyankou macrumors 604


    Mar 2, 2012
    The mid 2012 non-retina? That’s the one I use.
  14. tangfish macrumors regular


    Sep 12, 2014
    I’ve had my entire top case replaced three times during a 9 month stretch. Not much confidence that the latest one won’t malfunction like the ones before it did.
  15. unobtainium macrumors 68000

    Mar 27, 2011
    First of all I know they replace the entire top case (not bottom case, as you said). The part I’m interested in is the keyboard. No one has confirmed whether or not the mechanism in these repaired models will be slightly updated or not, to make them less error-prone. If the same error-prone part is used in the replacement, as I expect, then it’s a disappointing outcome.
  16. H2SO4 macrumors 68040

    Nov 4, 2008
    Government issued photo ID?
    They never asked for it when they took my money.
  17. duervo macrumors 68020


    Feb 5, 2011
    No, not the mid2012 15” unibody. The 15” with a known issue from 2012 is just the retina model.

    Dunno why some people just lump in the unibody with that.
  18. buckwheet macrumors regular

    Mar 30, 2014
    Nope. I had a non-retina mid-2012 15", hi-res, anti-glare. Brilliant machine... until the gpu failed. The really annoying part is that Apple never acknowledged the problem. They repaired 2011s and 2012 retinas with the problem, but I think the non-retinas were just too few in number to get the same treatment. I even had an Apple tech acknowledge, sort of off-record, that it was strange they weren't repairing mine. At that point a new logic board really didn't seem worth the money.
  19. duervo, Jun 23, 2018
    Last edited: Jun 23, 2018

    duervo macrumors 68020


    Feb 5, 2011
    Yeah, but that’s not the same as people saying that the unibody 15” 2012 has a known issue that was part of Apple’s repair extension, which is what I was referring to.

    Some people seem to believe that Apple’s repair extension, which was them admitting known issues with some dGPU models, included the 15” 2012 unibody systems, but it did not, and never did, include those systems.

    As an aside, I personally don’t put much stock into comments from a company employee that are “off record.” It’s a standard psychological tactic to sympathize with the customer. It minimizes the risk of a confrontation. Example: “Wish I could help you ... I had one those [insert product name here] myself, and I had the same problem, but my hands are tied /sadface”

    It’s similar tactic to when a sales person is trying to sell you something. “I bought one of these myself and it’s awesome.” Established a relationship with the customer on a personal level. They now have something in common, etc.
  20. buckwheet macrumors regular

    Mar 30, 2014
    True, I suppose. And a shame. It should have.
  21. luvbug macrumors member


    Aug 11, 2017
    Then refuse to do so now! That will show them!
  22. Old Muley macrumors 6502a

    Old Muley

    Jan 6, 2009
    Titletown USA
    Hopefully this program will continue for quite a while. Our ‘17 MBP that was purchased this past February has already been in for repairs once already. Based on what I’ve read I assume it’ll be needing repairs again in the future.
  23. fairuz macrumors 65816


    Aug 27, 2017
    San Francisco, USA
    2013-2015 retina models were fine, weren't they? The MacBooks with DVD players all had their DVD players breaking.
  24. lec0rsaire macrumors 6502a

    Feb 23, 2017
    All of this is great news. If something craps out on the 2016s/2017s and supplies are exhausted, there is a chance that they will replace these with a current refurbished MBP from 2020-2021 like they did for some with the early retina MBPs recently.
  25. kazmac macrumors 603


    Mar 24, 2010
    On the sliver scream
    These kinds of posts are always informative. I do not own an Apple laptop, but I would ask that MacRumors continues with helpful articles like this (and not just for repairs).

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