- Apr 12, 2001
Apple has initiated a new worldwide service program offering free repairs of MacBook and MacBook models equipped with low-profile, butterfly mechanism keyboards, after the company determined that "a small percentage" of the keyboards may develop one or more of the following issues:
- Letters or characters repeat unexpectedly
Letters or characters do not appear
Key(s) feel "sticky" or do not respond in a consistent manner
The following MacBook and MacBook Pro models are eligible for the program:
- MacBook (Retina, 12-inch, Early 2015)
MacBook (Retina, 12-inch, Early 2016)
MacBook (Retina, 12-inch, 2017)
MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
MacBook Pro (15-inch, 2016)
MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
MacBook Pro (15-inch, 2017)
To identify your MacBook or MacBook Pro model to see if it is eligible for this program, click on the Apple logo in the top-left corner of the screen and select About This Mac. A window should open, and in the Overview tab, the model should be listed, such as MacBook Pro (15-inch, 2016).
Apple or an Apple Authorized Service Provider will examine the MacBook or MacBook Pro prior to any service to verify that it is eligible for this program. If the notebook has any damage which impairs the service, that issue will need to be repaired first, and in some cases, there may be repair fees.
Step-by-step instructions ahead...
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Article Link: How to Get a MacBook or MacBook Pro Keyboard Repaired Free Under Apple's Service Program