So.. the same keyboard with the same design that is prone to failure. Very disappointing.
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How to Get a MacBook or MacBook Pro Keyboard Repaired Free Under Apple's Service Program
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This generation of MacBook Pro has become my last. I already had my '16 repaired twice and then replaced with '17. It's still the same keyboard. I can get over most things, but I do a fair bit of writing and expect the keyboard to have a higher average reliable lifespan. Apple does not have me as trapped as I once was (thank you Google Photos). Not so hard to leave the ecosystem for my computing.
It's a lemon replacing a lemon. I don't understand why anyone would be excited about getting your faulty keyboard replace with the exact same thing. If it failed once it will surely fail again. It has noting to do with the user because this issue is widespread.
isn’t this a design issue so what’s the point of replacing keys with exact same keys?
few keys on mine does stick randomly,so annoying..
few keys on mine does stick randomly,so annoying..
It’s just typical Apple. Even though people knows the issue happens to more than “a small portion of people”, they will not say anything other than that.
You will need to have a defect. There's no indication it would be replaced with anything but exactly the same likely to malfunction part right now.
Just gave them mine yesterday for this repair, along with having the screen replaced because of the anti-reflective coating issue.
They said it should take about 1 week, including shipping out and back.
It should be almost brand new when I get it back!
They said it should take about 1 week, including shipping out and back.
It should be almost brand new when I get it back!
No one actually knows for sure at this point. It’s likely they’re using the same parts for replacement, but it’s possible they’ve made slight tweaks to the mechanism quietly.
I hope that the redesigned(?) MacBook Air doesn’t get the butterfly keyboard, but I have a feeling that Apple has probably decided to eliminate the butterfly keyboard in any future redesign...hopefully.
Thinking about the current MBP for school. I won’t be doing a lot of heavy lifting so a base MBP will work. With this keyboard issue, I am wondering if I should get it now or wait for the newer models to come out?
Apple has initiated a new worldwide service program offering free repairs of MacBook and MacBook models equipped with low-profile, butterfly mechanism keyboards, after the company determined that "a small percentage" of the keyboards may develop one or more of the following issues:Letters or characters repeat unexpectedly
Letters or characters do not appear
Key(s) feel "sticky" or do not respond in a consistent mannerApple or Apple Authorized Service Providers will service eligible MacBook and MacBook Pro keyboards free of charge. Apple says the process may involve the replacement of one or more keys or the whole keyboard.
The following MacBook and MacBook Pro models are eligible for the program:MacBook (Retina, 12-inch, Early 2015)
MacBook (Retina, 12-inch, Early 2016)
MacBook (Retina, 12-inch, 2017)
MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
MacBook Pro (15-inch, 2016)
MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
MacBook Pro (15-inch, 2017)All other MacBook, MacBook Air, and MacBook Pro models are not equipped with butterfly mechanism keyboards, and thus are ineligible.
To identify your MacBook or MacBook Pro model to see if it is eligible for this program, click on the Apple logo in the top-left corner of the screen and select About This Mac. A window should open, and in the Overview tab, the model should be listed, such as MacBook Pro (15-inch, 2016).
Apple or an Apple Authorized Service Provider will examine the MacBook or MacBook Pro prior to any service to verify that it is eligible for this program. If the notebook has any damage which impairs the service, that issue will need to be repaired first, and in some cases, there may be repair fees.
Step-by-step instructions ahead...
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Article Link: How to Get a MacBook or MacBook Pro Keyboard Repaired Free Under Apple's Service Program
Sounds about right! Nowadays, Apple is more concerned with craparde they put in SF rather than dealing with flawed product they put out. Taking $4k for my mbp wasn’t difficult for them, but to address the issue when it broke 2 months later was a challenging task. I’m about to ditch them.
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No kidding
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No kidding. This keyboard issue has been nothing but a headache. Surely it is not something one will expect after spending over $4k.
Given the overly litigious legal environment we live in, and the multiple existing lawsuits in flight, why would you think Apple would be so stupid as to say anything other than what they've said?
I am just wondering, how do you people go without your computer for a week or so?
I have a few online things that I do and they require attention every day, so I cannot just give the computer in for a week like that.
Should I just buy another computer during the repair period and return it after I get it back?
I have a few online things that I do and they require attention every day, so I cannot just give the computer in for a week like that.
Should I just buy another computer during the repair period and return it after I get it back?
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As long as you don't want to go anywhere with your laptop. But isn't the point of the laptop that it *is* easy to take with you?
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In another thread on this topic running now, some people have reported that Apple store staff told them to do exactly that.
I should say that when this early 2015 rMBP needed repair (which amounted to basically everything but the bottom shell and the display/top shell) the repair was incredibly quick. I handed them the computer on a Friday afternoon and had it back on Monday morning. I don't know how common that kind of turnaround is, though.