Does anyone know how I would go about making a formal complaint against apple support? I have been a long-time fan of apple and have received great support in the past but I believe the situation I have experienced in the past few months should be brought to someone attention. I have an Early 2011 MacBook Pro that started acting up a few months ago. I talked to apple chat support on December 28, 2016 about the problem I was having and they informed me that my MacBook qualified for the MacBook repair program for video issues, and that my issue might be due to a hardware problem that would be covered under the program. They also walked me through a few troubleshooting steps which seemed to have fixed the issue at the time being. Since the program expired on December 31, 2016, I was worried that I wouldn't be covered if the problem restarted and specifically asked the support person if I would still be covered under the program if the issues continued after the expiry date and they informed me that yes, WOULD be eligible for the free repair if needed. Looking back now wish I had simply brought it in before the expiry but my laptop was running fine at the time and I had no reason not to trust the information given to me by apple support. The hardware issues have restarted to the point where my computer is now unusable. I went to the apple retail store and spoke to a senior support person on the phone about getting the repair done but they have told me that since the repair program has expired there's nothing they can do to fix the issue and that the parts needed for the repair aren't available so there's nothing else they can do to help me, which mean that my only option is to buy a new computer. I have been an Apple customer for many years and have had great support in the past which is why I trusted the information I received from chat support. All that needed to be said back in December was that the program would not be available after the expiry date and I would've made the arrangements to bring my computer in for a free repair but instead I got false information that will now cost me thousands of dollars for a new computer.