I just tried signing up for this, and boy is it a mess.
I currently subscribe to the no commercials plan via iTunes Billing. There was no option in the app to upgrade to the live service, so I figure they want me to go to their site and circumvent the 15-30% Apple tax. Fair.
So I go to their site, and it tells me to call support to upgrade. A bit antiquated, I think, but sure, why not. Call support who is clueless. I basically guided him to the solution of maybe I need to cancel iTunes billing and resubscribe via your site?
So I do that, nothing changes. It gives me a resubscribe option and points me back to iTunes billing, no options to upgrade. Clicking on the free trial for the live service just takes me back to my account page as an existing subscriber.
So I call back. The only proposed solution was to delete my account and lose all my profiles, watchlists, etc, or to wait until 5/10 when my existing subscription ends on its own.
It should not be this difficult for me to give them my money! If they were looking to woo customers from DirecTV NOW, they are off to a bad start.
I currently subscribe to the no commercials plan via iTunes Billing. There was no option in the app to upgrade to the live service, so I figure they want me to go to their site and circumvent the 15-30% Apple tax. Fair.
So I go to their site, and it tells me to call support to upgrade. A bit antiquated, I think, but sure, why not. Call support who is clueless. I basically guided him to the solution of maybe I need to cancel iTunes billing and resubscribe via your site?
So I do that, nothing changes. It gives me a resubscribe option and points me back to iTunes billing, no options to upgrade. Clicking on the free trial for the live service just takes me back to my account page as an existing subscriber.
So I call back. The only proposed solution was to delete my account and lose all my profiles, watchlists, etc, or to wait until 5/10 when my existing subscription ends on its own.
It should not be this difficult for me to give them my money! If they were looking to woo customers from DirecTV NOW, they are off to a bad start.