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AlexJ092

macrumors 6502
Original poster
Apr 15, 2013
331
460
Hi, I purchased a “As New” iPhone XR from o2 yesterday which I am going to be using for work. I have contacted o2 who have said “scratches are to be expected as the device is not brand new”. Am I wrong in thinking “As New” means the same as “Looks as good as new”?

This is what the o2 website says;
Our Like New phones are phones that have been returned to us under a customer's 14 day cooling off period, or warranty replacements. All phones have been fully restored to their original state and tested for extra peace of mind.

I think this device has been used for longer than 14 days ?
 

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eneisch

macrumors 6502a
Jul 11, 2008
803
293
Definitely not "like new" in my opinion. As stated above Apple refurbished is the way to go if you can what you like/need. They are the gold standard in refurbs. Most other's companies refurbished like new don't compare. I bought a like new refurbished laptop from Lenovo once and had a similar issue with scratches on the screen and bezel. Sent it back and let them know their definition of like new definitely didn't mesh with mine.
 

AlexJ092

macrumors 6502
Original poster
Apr 15, 2013
331
460
Thanks everyone, I was shocked when I opened the box and saw the iPhone. o2 have sent me a link which says “as new” devices can have upto 5 deep scratches but no cracks to the display! Hopefully this has gave others a heads up not to order through them.
 

Taz Mangus

macrumors 604
Mar 10, 2011
7,815
3,504
Thanks everyone, I was shocked when I opened the box and saw the iPhone. o2 have sent me a link which says “as new” devices can have upto 5 deep scratches but no cracks to the display! Hopefully this has gave others a heads up not to order through them.
Just return the phone and get a refund.
 
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Bug-Creator

macrumors 68000
May 30, 2011
1,781
4,715
Germany
o2 have sent me a link which says “as new” devices can have upto 5 deep scratches but no cracks to the display!

My old iPhone5 has 0 scratches on the screen, but since can see tiny issues on the back an buttons (if you really look) I would surely refrain from calling it "as new".

IMO to even come close to that any phone would need to been used with a case+screen-protector 100% of the time. No matter how careful the previous owner was.
 

tedley

macrumors 6502
Nov 3, 2009
294
339
Sacramento
Geez, that's awful!
Sounds like 'As New' means "We will sell you our used, beat up devices at the same price 'As New'".
 
Last edited:
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torontocomfortzone

macrumors member
Jan 22, 2022
31
15
Toronto
Hi, I purchased a “As New” iPhone XR from o2 yesterday which I am going to be using for work. I have contacted o2 who have said “scratches are to be expected as the device is not brand new”. Am I wrong in thinking “As New” means the same as “Looks as good as new”?

This is what the o2 website says;
Our Like New phones are phones that have been returned to us under a customer's 14 day cooling off period, or warranty replacements. All phones have been fully restored to their original state and tested for extra peace of mind.

I think this device has been used for longer than 14 days ?
No screen protector?
 

rambo47

macrumors 65816
Oct 3, 2010
1,360
982
Denville, NJ
Saying "AS" new instead of simply new or mint gives O2 the leeway to mischaracterize the condition of the phone. There is no truly objective standard for "as new." Misleading as hell - they let you assume what it means.
 

Rom-Cool

macrumors newbie
Dec 12, 2021
7
7
"As New" can only be understood in the way that it looks new and works like new. Otherwise, it's misleading. If it also has only 88% battery capacity left, then it is not like new in any respects. But instead of discussing it with O2, I say like the others: return it.
 
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