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I really screwed up (busted MBP story)

R

reubs

macrumors 68000
Original poster
Jun 22, 2006
1,891
215
I'm a bit hesitant to share this story here, but in the interest of taking my lumps I think it's necessary.

This past weekend my wife, two small kids, and I traveled to her sister's graduation. On the last day our infant was really fussy, and I did what I thought to be the dutiful thing and took him out of the restaurant and back to the car so that we could make sure everything was packed up and ready to when lunch was over.

I pulled stuff out of the car, rearranged it all to fit the stroller and stuff in there when we met back up w/ the in-laws, and got in the car. As I backed up I ran over something, thought to myself, "There's not a curb there" and then though, "Oh, f***". Sure enough, I had backed up over the bookbag housing my wife's 13" MBP I got her in March for her birthday. I felt like a fool. Pulled it out, looked at it, and it was still booted up, albeit with a VERY shattered screen.

Turns out the card we bought it with covers damages and theft up to $1,000 for 90 days after the purchase. After reading some similar stories of dealing with the card company online, I'm optimistic that we'll be taken care of. I'm wondering, though, how long folks have experienced Apple taking to repair a busted screen like this. I assume I'll have to send the item in to be repaired and then be reimbursed the cost of the repair by our card, but this mistake means that my wife gets my 15" MBP until her MBP is repaired.

Thanks for reading this. I felt like an idiot, but my wife was really cool about it. After her shock wore off, she said, "Getting upset doesn't fix anything here. You're already beating yourself up about it enough. We'll figure something else out." I'm really lucky and blessed to have such an understanding wife when I make such a stupid mistake!
 
"Takes a beating and keeps on ticking". Post some pics of the display while it's on. :p

good luck with the card.
 
While trying to prep it to send to Apple for repairs, I was trying to wipe the HDD. Looks like the bottom case is FUBARed, too. Disk drive won't accept CDs, and it looks ugly down there. I'll try to get some pics up before sending it in.

Yes, I did get lucky with the card warranty. I'll talk to them tomorrow and hope that this comes out all right.
 
In before trolls are like "And I thought MBPs were supposed to be durable" :rolleyes:

But cool story, I kinda want to be there and capture your reaction on lens just when the crunch is heard and you realize the inevitable. o_O
 
reubs said:
While trying to prep it to send to Apple for repairs, I was trying to wipe the HDD. Looks like the bottom case is FUBARed, too. Disk drive won't accept CDs, and it looks ugly down there. I'll try to get some pics up before sending it in.

Yes, I did get lucky with the card warranty. I'll talk to them tomorrow and hope that this comes out all right.
Click to expand...

I would love to see the genius' face when you brought it in.

You "hey can you fix this for me?"

Him "what did you do, run this thing over with a truck?"

you " a minivan actually"
 
it's a forum.
"mac community discussion forum"

what kind of rules do you think limit post reasonings?


and poster.
can you take some photos of the machine?
 
Sorry, folks, I'll get pics up later. I've been trying to back up the HDD AND Time Machine it for redundancy's sake. Turns out our deductible is higher than the value of the computer (low premiums, though...huzzah!), so now I need to find out if the card company will ONLY pay if insurance also kicks in. If not, it may be fully out of pocket.

I'm thinking if repairs cost close to 70% of total cost of a new one then it's time to call it a total loss. Anyone think that's too high? This damn thing just crossed the 60 day mark, too...

And please let it be known I'm not complaining. This is totally my doing; part of posting here is both cathartic and taking my lumps for being a neglectful owner.
 
reubs said:
Sorry, folks, I'll get pics up later. I've been trying to back up the HDD AND Time Machine it for redundancy's sake. Turns out our deductible is higher than the value of the computer (low premiums, though...huzzah!), so now I need to find out if the card company will ONLY pay if insurance also kicks in. If not, it may be fully out of pocket.

I'm thinking if repairs cost close to 70% of total cost of a new one then it's time to call it a total loss. Anyone think that's too high? This damn thing just crossed the 60 day mark, too...

And please let it be known I'm not complaining. This is totally my doing; part of posting here is both cathartic and taking my lumps for being a neglectful owner.
Click to expand...

Remember when your dealing with your insurance company that they deduct time used. Also if you purchased additional software like MS Word, iLife etc., that can be included in your total.

If your deductibles are high, you might be better off dealing with you cc company first! Some insurance companies if you make a claim will now cancel your policy!

I had an iBook stolen and made a claim on my homeowners insurance and sure enough they cancelled my policy, and I had been paying premiums for 20 years with no claims!!!!
 
I talked to the ins co about it today, and they said that only after filing a few claims would our policy be affected. Also, the CC company goes through our insurance company. The way it works with this company is they will pay the deductible for us. What I need to find out, though, is if they will only pay the deductible if insurance ends up kicking in. If that's the case, it's best for us to just pay out of pocket. Again, I'll post pics and updates.

Thanks for taking some entertainment in all of this!
 
Ouch, I can just imagine the sinking feeling in the pit of your stomach when you realised what you had just run over. Hope it all works out for the best and good luck.
 
Oh NO!!!

Yikes, I am glad your wife is as understanding as you say. I know I would have a very hard time with my hubby running over my MBP. :eek:
 
MacBook screen

If Apple won't fix it, I have a 13" MBP from Jan 09 that coffee got spilled on and fried the board. Not fixing, not sure what it's worth for the screen though. But thinking about trading in with Powermax for another MBP. seeing what they are going to offer.
 
reubs said:
I talked to the ins co about it today, and they said that only after filing a few claims would our policy be affected. Also, the CC company goes through our insurance company. The way it works with this company is they will pay the deductible for us. What I need to find out, though, is if they will only pay the deductible if insurance ends up kicking in. If that's the case, it's best for us to just pay out of pocket. Again, I'll post pics and updates.

Thanks for taking some entertainment in all of this!
Click to expand...

Sorry to hear about your Mac.
Did you consider selling it on Ebay? I saw broken/damaged Macs for sale. Who knows, anything is possible. At least it wont be a total loss if insurance thing comes out to be too costly.
Good luck!
 
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