Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

I was was refused iPhone replacement, me and Genius get into near scuffle!!

lets just put it like this: people suck!

but some are really nice, my local apple store in the mall they are always nice and helpful. the only scuffle that ever happened in the local apple store that i know of is when some guy stole a demo ipod and the police got him. if i worked as a apple genius or a person in like Walmart i would be too helpful. but unless the guy disagreed on a FACT then i would argue the point till no return. but that sucks for you but i would like to see it:p
 
bobright said:
So long story short I was refused replacement for my non-able to get 3G speed phone. I almost harmed this "Genius" who questioned my honesty and had to be held back and escorted by security. This Apple store is in a mall so it was loud, words were exchanged, it was nearly physical. Police information was taken both ways. I am cooling off for now before I escalate this any further.
Click to expand...

Sad story of a sad life.
 
sorry to hear of your scuffle. normally, these Apple genius' are quite meek and geeky. They are hardly aggressive, more like passive-agressive. Must have been a bad employee hire. Are you going to sue Apple over the incident?
 
hurriance said:
However to say that the manager is an ass or the employee shouldn't be fired for a first offense without even knowing what happened shows a lack of insight into the importance of customer satisfaction and brand imagery. If the employee said or did anything that reflects negatively on Apple, he deserves to be fired as while he is on the job he is a representative of Apple and must conduct himself accordingly. It is very possible to maintain professional conduct even with angry/insane customers. That is part of the job the employee signed up for.
Click to expand...

My point is that if you are going to fire some one based on what the customer says, make sure the customer is right. Because *some* customers exagerate or outright lie, or sometimes just are plain unreasonable (they may very well have percieved it the way they say but their perception is totally off).

So, if you fire some one based off of one customer complaint (unless you have other witnesses that verify the customer's story), I think that's unreasonable. There should be some benefit of a doubt. Unless you have gotten several complaints of similar nature about employee and chances are then the employee is being an a** because he may have got unlucky with one customer, but to keep getting those kind of customers... maybe there's something wrong with the employee instead.
 
the piece of junk iphone 4 isnt worth any trouble. Just return it and get yourself a real phone.
 
appleguy123 said:
You were in the wrong, not he. I know for a fact that Apple logs negative behavior and attributes it to your serial number, so your best bet is just to return the phone.
If you got this guy fired that's really wrong of you. If I hear a story of an Apple employee killed I will be sure to report this thread. :rolleyes:
Click to expand...

WOW
 
kinda goes along with a theory I have had in that at one point or another 1/2 the world is on too many drugs, the other 1/2 not enough. I'll let you decide which category you fit in.

I can't imagine calling from a holding cell to tell my loved ones that I need bail for punching out an Apple genius.

Being nice and calm warranted me two replacement phones, a free year of Mobile Me which I already received, & a free bumper thats "not yet shipped"

People respond to that which is received.

Blonde Buddhist
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back