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iCloud Backup iPhone 6S

About time! Now I'm backing up, going to delete, and re-backup to see if its truly fixed.

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Can't get my devices to backup. Gets about 50% and then goes to "Estimating Time Remaining..." Then after about 5 minutes it times out "Backup could not be completed"

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Finally got it to complete, after trying over and over and over again.
 
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centracore said:
Try enabling it iCloud Backup now, it appears Apple fixed the issue server-side! I guess the rep I spoke with yesterday was partially right (about it being fixed today).
Click to expand...
Looks like it's been fixed, yes, but backing up 60 mb shows an estimated time remaining label of 53 minutes where before it would last around 5...standing by.
 
ferretex said:
Looks like it's been fixed, yes, but backing up 60 mb shows an estimated time remaining label of 53 minutes where before it would last around 5...standing by.
Click to expand...
Yeah, my 200MB took over 25 minutes, normally it takes less than 5. Servers are still not right. Hopefully, they are still working on it.
 
Wow I didn't notice how this thread took off. I was just posting back to say it seemed to be work for no apparent reason. Apple just did something on their end.

Apple tech support while friendly was completely useless. The tech that told me he was going to be my go between for the engineering department never emailed me back. When I emailed him I never received a response.
 
cynics said:
Wow I didn't notice how this thread took off. I was just posting back to say it seemed to be work for no apparent reason. Apple just did something on their end.

Apple tech support while friendly was completely useless. The tech that told me he was going to be my go between for the engineering department never emailed me back. When I emailed him I never received a response.
Click to expand...
Same here. Almost 2 weeks now and not a peep. What was your persons name? Mine was Adam. Maybe the same person.
 
Mlrollin91 said:
Same here. Almost 2 weeks now and not a peep. What was your persons name? Mine was Adam. Maybe the same person.
Click to expand...

Robert U.

It got fixed so all is well. For all I know they were directed not to say anything because they knew the problem was on their end and they were trying to fix it. Not sure how their company policy is.
 
cynics said:
...Apple tech support while friendly was completely useless. The tech that told me he was going to be my go between for the engineering department never emailed me back. When I emailed him I never received a response.
Click to expand...
What you were told by Apple’s 2nd level support was true. They act as your “go between for the engineering department”. Second level support is how Apple vets and collects key information/diagnostics that allow the engineers to determine whether or not the issue is a true bug. What they don’t say is that this information flow is usually one way.

Rarely admitting to a serious bug, is in Apple’s DNA. Apple has historically avoided publicly admitting to any serious bug until after it was fixed. And even then, the bug fix has usually been either silent or listed in the release notes of the next update as something like “other stability improvements”.

The easiest way for Apple to avoid being quoted as saying that "for several weeks iCloud backups could not be turned back on if users deleted their existing backup" is to simply drop communications once the problem was fixed. So I don’t expect to hear back from 2nd level support if the iCloud backup diagnostics I’ve sent Apple document a real live bug(s). I’ll know that iCloud backups were fixed when my ongoing diagnostics show that they began working reliably again.

—GetRealBro
 
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cynics said:
Robert U.

It got fixed so all is well. For all I know they were directed not to say anything because they knew the problem was on their end and they were trying to fix it. Not sure how their company policy is.
Click to expand...

I've just continually have a problem with Tier 2 telling me that they will get back to me within 'X' amount of time and they never do. Just don't say anything if you are not going to follow up. My iCloud backup is working again, but its incredibly slow. When I start a new backup, It tells me 'Estimated Time Remaining' 5 minutes, but in reality, takes 20-25 minutes. Sometimes longer.
 
Tried backing up again yesterday and again: "latest backup could not be completed"... I guess they're still trying to figure out. Anyway, turning iCloud backup on or off now works without problems by my side.
 
Since the first console log fragment I posted in this thread (#57 on page3), I’ve been backing up our iPhone 5s and 6s each morning while capturing their console logs with the free Apple Configurator 2 OS X app.

It is common for one of the iPhone’s automatic/manual backup to nearly finish then fail “ERROR: ========== Backup failed: Saving asset failed at path…”. If I just wait a little while, the backup will automatically restart and usually completes fairly quickly. The delay until the 2nd backup attempt is variable. So I usually force it by unlocking and re-locking the iPhone.

The error is not always when saving an asset. The 6s backup failed this AM because the Encryption Key for one of the domains had changed. "Jan 31 07:15:51 iPhone-6s backupd[1524] <Warning>: ERROR: ========== Backup failed: Encryption key changed for file (MBErrorDomain/215). Underlying error: MKBBackupValidateKey error (-1) (MBErrorDomain/1)."

If the failed backup was automatic, there is no obvious notification to the user that the backup failed, unless they check Settings>iCloud>Backup, where these failures show up as the message "latest backup could not be completed".

If you see this message there is a good chance you can complete the backup by just touching "Backup Now".

—GetRealBro
 
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Is anyone else finding their daily backups are larger than before and therefore your iCloud space is disappearing quicker...?
 
If you attach your iDevice to a Mac running Apple Configurator 2 you can view the iDevice's console and see exactly what, and how much, data will be included in your next iCloud backup.
  1. Download the free Apple Configurative 2 app from the mac app store
  2. Launch Apple Configurative 2
  3. Plug your iDevice into the Mac using the USB cable
  4. Double click on your iDevice
  5. Select Console in the left panel
  6. On your iDevice go to Settings>iCloud>Storage>Manage Storage
  7. Click on the backup for that iDevice
  8. Wait for the Backup Options spinning wheel to stop
In the upper right hand corner of the Apple Configurative 2 window type the word -> Adding
(this will limit the console log to the lines that contain the word Adding)
The result is a list of all the data that will be included in your next backup with the size in bytes, KB, MB etc.

—-GetRealBro
 
getrealbro said:
If you attach your iDevice to a Mac running Apple Configurator 2 you can view the iDevice's console and see exactly what, and how much, data will be included in your next iCloud backup.
  1. Download the free Apple Configurative 2 app from the mac app store
  2. Launch Apple Configurative 2
  3. Plug your iDevice into the Mac using the USB cable
  4. Double click on your iDevice
  5. Select Console in the left panel
  6. On your iDevice go to Settings>iCloud>Storage>Manage Storage
  7. Click on the backup for that iDevice
  8. Wait for the Backup Options spinning wheel to stop
In the upper right hand corner of the Apple Configurative 2 window type the word -> Adding
(this will limit the console log to the lines that contain the word Adding)
The result is a list of all the data that will be included in your next backup with the size in bytes, KB, MB etc.

—-GetRealBro
Click to expand...

Thanks - This told me exactly what I had suspected.

All data on the iPhone backup is incremental. For example if you add some data to an app, it will only backup the difference you added. But there are two exceptions that cause bloated backups. Both Health and Camera Roll re-backup the entire information, not just the difference. So my iCloud backup is adding 125MB of health data every single night, and there is nothing I can do to prevent that because we don't even have a toggle for Health and iCloud backup.
 
For the last several weeks I’ve been capturing the console logs of our iPhone 6s and 5s during their daily iCloud backups. Before these backups, I check the Next Backup Size via Settings>iCloud>Storage>Manage Storage. The size of the uploads on both iPhones is usually around 45MB. Roughly 38 MB of that 45 MB is the Calendar data base….. on every daily backup for several weeks. This shows up in the Console as “Adding 38.4 MB (40263680 bytes) for /var/mobile/Library/Calendar/Calendar.sqlitedb”

Code: 
Feb 10 08:14:56 iPhone-6s backupd[3697] <Warning>: INFO: Adding 38.4 MB (40263680 bytes) for /var/mobile/Library/Calendar/Calendar.sqlitedb

But the size of the resulting iCloud backup as shown by System Preferences>iCloud>Manage>Backups has stayed constant at roughly 600MB (6s) and 400MB (5s) for weeks. So even if the same data (e.g. the Calendar data base) gets uploaded during each daily backup, the size of the resulting iCloud backup does NOT always increase.

Just before an iCloud backup finishes, the “quota from older (replaced) files” is reclaimed.

Code: 
Feb 10 08:45:40 iPhone-6s backupd[3703] <Warning>: INFO: Reclaiming quota from older (replaced) files for domain: KeychainDomain
Feb 10 08:45:40 iPhone-6s backupd[3703] <Warning>: INFO: Reclaiming quota from older (replaced) files for domain: WirelessDomain
Feb 10 08:45:40 iPhone-6s backupd[3703] <Warning>: INFO: Reclaiming quota from older (replaced) files for domain: SystemPreferencesDomain
Feb 10 08:45:40 iPhone-6s backupd[3703] <Warning>: INFO: Reclaiming quota from older (replaced) files for domain: HomeDomain
Feb 10 08:45:40 iPhone-6s backupd[3703] <Warning>: INFO: Reclaiming quota from older (replaced) files for domain: AppDomain-com.apple.mobilemail
Feb 10 08:45:40 iPhone-6s backupd[3703] <Warning>: INFO: Reclaiming quota from older (replaced) files for domain: AppDomainGroup-group.com.mobidia.mdm
Feb 10 08:45:40 iPhone-6s backupd[3703] <Warning>: INFO: Reclaiming quota from older (replaced) files for domain: RootDomain
Feb 10 08:45:40 iPhone-6s backupd[3703] <Warning>: INFO: Reclaiming quota from older (replaced) files for domain: AppDomainGroup-group.radioopt.TrafficMonitor.TMWidget
Feb 10 08:45:40 iPhone-6s backupd[3703] <Warning>: INFO: Reclaiming quota from older (replaced) files for domain: AppDomain-com.apple.Maps
Feb 10 08:45:40 iPhone-6s backupd[3703] <Warning>: INFO: Reclaiming quota from older (replaced) files for domain: AppDomain-com.mobidia.My-Data-Mgr
Feb 10 08:45:40 iPhone-6s backupd[3703] <Warning>: INFO: Reclaiming quota from older (replaced) files for domain: AppDomain-com.radioopt.TrafficMonitor
Feb 10 08:45:40 iPhone-6s backupd[3703] <Warning>: INFO: Reclaiming quota from older (replaced) files for domain: HealthDomain

Note the last line which reads “Reclaiming quota from older (replaced) files for domain: HealthDomain”.

—GetRealBro

Edit: Sorry I forgot to include the size of my health related data that presumably is in the "HeathDomain". Even though I don't use the Health app. it still manages to collect some data.

Code: 
Feb 10 08:14:56 iPhone-6s backupd[3697] <Warning>: INFO: Adding 0 B (0 bytes) for /var/mobile/Library/Health
Feb 10 08:14:56 iPhone-6s backupd[3697] <Warning>: INFO: Adding 1.7 MB (1788112 bytes) for /var/mobile/Library/Health/healthdb_secure.sqlite-wal
Feb 10 08:14:56 iPhone-6s backupd[3697] <Warning>: INFO: Adding 2.0 MB (2138112 bytes) for /var/mobile/Library/Health/healthdb_secure.sqlite
Feb 10 08:14:56 iPhone-6s backupd[3697] <Warning>: INFO: Adding 96.0 KB (98304 bytes) for /var/mobile/Library/Health/healthdb.sqlite
Feb 10 08:14:56 iPhone-6s backupd[3697] <Warning>: INFO: Adding 0 B (0 bytes) for /var/mobile/Library/Health/Journals
Feb 10 08:14:56 iPhone-6s backupd[3697] <Warning>: INFO: Adding 196 B (196 bytes) for /var/mobile/Library/Preferences/com.apple.healthd.plist
 
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