iCloud Notes Suddenly Syncing One Way Only

Discussion in 'Mac Apps and Mac App Store' started by Traverse, Nov 16, 2016.

  1. Traverse thread starter macrumors 604

    Traverse

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    #51
    That's how Dan's been for me. Told me to contact him next week if I don't hear back before then. Super nice guy.
     
  2. rshrugged macrumors 6502a

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    Oct 11, 2015
    #52
    [Off-topic -- Thanks for posting your interactions. I'm not experiencing the issue as far as I know. I don't generally use Notes, but it's good to know that it's possible to rationally work with Apple support to troubleshoot an issue.]
     
  3. deho macrumors newbie

    deho

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    #53
    Just discovered that post googling around : same problem as all of you. Sync from iCloud.com, not from Mac or iPad/Phones ... I agree that the problem is at Apple's end since I made all kind of trials, from deleting the note container to restarting fresh installation : no results !
     
  4. csprof macrumors newbie

    csprof

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    Cleveland OH
    #54
    Last week I was supposed to hear back from Apple Engineers on the issue (by Wednesday) and I never did. I reached back out to support but have not yet heard a response. While I agree that support has been cordial on the phone and through email, I feel that we have been neglected. I primarily use Evernote, however as another contributor stated I want Notes to work if I do want to switch over. After all, Apple sells it as one of the features of their ecosystem and right now it does not function.

    One thing I'm curious about is if other contributors look at Console and put in the search string com.apple.Notes, if they see messages like the following:

    Partial error for modify operation <CKModifyRecordsOperation 8DD4CC9F790FE629 isFinished=1 duration=0.8119590282440186 databaseScope=Private>: <CKError 0x608000658c90: "Partial Failure" (2/1011); "Failed to modify some records"; partial errors: {

    2F49748A-312D-422C-9A69-7CD2B90F84: (Notes:__defaultOwner__) = <CKError 0x610000644500: "Unknown Item" (11/2003); "Parent record <CKRecordID: 0x7fae5276a5e0; recordName=34E58473-84F2-4D77-BA83-1536BC53F3, zoneID=Notes:__defaultOwner__> does not exist on the server">

    CF164658-E382-4843-8890-58FF731973: (Notes:__defaultOwner__) = <CKError 0x60800025cb90: "Unknown Item" (11/2003); "Parent record <CKRecordID: 0x7fae5270b420; recordName=9B5ACC4F-2244-444F-9E88-CAB7862277, zoneID=Notes:__defaultOwner__> does not exist on the server">

    451097EF-4EC7-4032-8025-95A26C5E8B: (Notes:__defaultOwner__) = <CKError 0x61800065f560: "Unknown Item" (11/2003); "Parent record <CKRecordID: 0x7fae527492f0; recordName=6D5EB07B-C1A5-492A-BF79-3EA6FD274C, zoneID=Notes:__defaultOwner__> does not exist on the server">


    I wonder if these errors are preventing updates made on devices to iCloud and vice versa. I sent this over to Apple Engineers, so they knew about this on day 1, but have not heard anything. I have a background in iOS development, so I know that CK stands for Cloud Kit. I even went as far as looking inside the local SQLite database to see if removing the records manually would fix the issue, but they get repopupulated.
     
  5. shareef777 macrumors 68020

    shareef777

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    Chicago, IL
    #55
    I have the same errors and sent them to Apple as well. The tech I'm working with (Rick) had me send logs and diagnoses files directly to his email so I'm optimistic that he'll stay in touch. He stated it's not the first case he's heard of with this issue so knows that a fix is widely needed (i.e., not to fix one case, but multiple).
     
  6. deho macrumors newbie

    deho

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    #56
    I did the same search in the console and got exactly the same messages in return ....
     
  7. bSr43, Dec 19, 2016
    Last edited: Dec 19, 2016

    bSr43 macrumors newbie

    bSr43

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    Dec 19, 2016
    #57
    [EDIT2] MAKE SURE YOU HAVE A BACKUP OF YOUR NOTES!! IT MAY DELETE ALL OF THEM…

    Hello guys,

    I have a similar issue, where my notes were not synced between my devices. At least, it was only working one-way, from iCloud to my devices, but not the other way.
    I *may* have found a solution, at least, now it seems to work between my iMac, and iCloud, but it is still erratic with my iOS devices.
    Here is how I proceeded:

    1) activate the « on my Mac » account in Notes on your Mac,
    2) move all your notes from the iCloud account to this new « on my Mac »,
    3) quit Notes,
    4) launch the Terminal application, and enter the following command:
    defaults write com.apple.Notes DebugModeEnabled -bool true
    5) launch Notes, and make sure that there is no notes in the iCloud account,
    6) a new « Debug » menu appeared in the application; choose « Delete Data (Delete from Cloud) »,
    7) quit Notes, and in the terminal, enter the command:
    defaults delete com.apple.Notes DebugModeEnabled
    8) launch Notes again (the Debug menu has disappeared), and create a new note in the iCloud account,
    9) with Safari, connect to https://www.icloud.com/, and check if your note has been uploaded,
    10) modify the note on the iCloud website, and check the Notes application behaviour,
    11) if the application seems to work properly, move your old notes from the « on my Mac » account to the iCloud account.

    [EDIT] doesn’t work on iOS device…
     
  8. deho macrumors newbie

    deho

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    #58
    BE CAREFUL : Not only it didn't solve the sync problem, but in addition I've lost all my "on my Mac" saved notes !
    I now wonder how to recover them. I've tried to restaure them from Time Machine ~users/library/containers/com.apple.Notes but they do not reappear at all .... Grrrrrrrrr
     
  9. bSr43 macrumors newbie

    bSr43

    Joined:
    Dec 19, 2016
    #59
    hum… it worked pretty well here… are you sure that you have moved your notes from the « iCloud » to « my Mac » before cleaning?? Or maybe you have used the « delete local data » instead of « delete from cloud » ??
     
  10. deho macrumors newbie

    deho

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    #60
    Yes I'm 100% sure for both ...
    Any idea how to recover "on my Mac" ?
     
  11. bSr43 macrumors newbie

    bSr43

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    Dec 19, 2016
    #61
    If you have a TM backup, notes are in this container, indeed. Try to kill the app before restoring its data.
    --- Post Merged, Dec 19, 2016 ---
    If your notes were only in the cloud, I would recommend to quit Notes, restore the backup, disconnect from the network, and launch Notes after that: it will prevent Notes from syncing with iCloud. Launch Notes again, move notes to the « on my Mac » account, and reconnect to the network.
     
  12. deho macrumors newbie

    deho

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    #62
    No, all my notes were in "on my Mac", and despite a restoration from TM last night back-up, they do not reappear ...
     
  13. bSr43 macrumors newbie

    bSr43

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    Dec 19, 2016
    #63
    It seems that Notes also stores information in ~Library/Group Containers/group.com.apple.notes/
     
  14. deho macrumors newbie

    deho

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    #64
    YESSSS ! Thank you very very much !!! It's worked by restoring also ~Library/Group Containers/group.com.apple.notes/

    So now, I've recovered my notes, let's wait Apple's genius to find a solution to restore sync !
     
  15. bSr43, Dec 19, 2016
    Last edited: Dec 19, 2016

    bSr43 macrumors newbie

    bSr43

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    Dec 19, 2016
    #65
    Happy to see that you haven't lost anything
    The sync works very well now between my two Macs and iCloud, but it’s still completely broken with my iOS devices I need to find a way to clear the cached iCloud state...
     
  16. deho macrumors newbie

    deho

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    #66
    I retried your above process, and again it deleted all the "on my Mac" notes ... No worry since I now know how to restore them. But it would let to believe that the behaviour is different on different machines or systems ...
     
  17. bSr43 macrumors newbie

    bSr43

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    #67
    I have edited my original post, just in case…
     
  18. Traverse thread starter macrumors 604

    Traverse

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    #68
    I never realized how much I used and loved Apple Notes. I've gone through several 3rd party apps, but none have the depth integration or as good of a UX to me. I've settled on SimpleNote for now. I'm going on 2 months with this issue.
     
  19. Lausamsam macrumors newbie

    Lausamsam

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    Dec 11, 2016
    #69
    Yeah, Apple leaves us no choice to use other 3rd party app. I tried SimpleNote. They are pretty good. However, I have decided to use Google Keep. I think it provides more functionalities and the ease of use.
     
  20. sracer macrumors 603

    sracer

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    #70
    For the longest time I had been using nvALT (Notational Velocity alternative) on OSX and Notesy on iOS with the note files stored on DropBox accessed by both nvAlt and Notesy. Worked great.

    I wish I could remember the set of instructions that I used to fix the Notes iCloud syncing issue that my wife's Macbook Air had. It was exactly as everyone here described. Nothing else that I tried had resolved the issue (I tried numerous different solutions) except for that one. :(
     
  21. Gabrielanicolao macrumors member

    Gabrielanicolao

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    Dec 13, 2016
    #71
    changing settings-->notes--> default account to iCloud worked great!! It's been a pain since I installed IOS7 and I never understood why.

    One thing, only new notes will sync. Old notes will not appear on your Mac.

    Thanks
     
  22. Traverse thread starter macrumors 604

    Traverse

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    #72
    Yes, that has always been enabled and they just stopped syncing. It's an issue with CloudKit but Apple is really slow on fixing what I kind of feel is a big issue.

    It's not an obscure app of theirs from the App Store, it's their Notes app which has been taking center stage since El Cap. Frustrating.
    --- Post Merged, Dec 20, 2016 ---
    I've been listening to some podcasts by David Sparks (Mac Power Users) and were very direct: if your using plain text get nvALT. :p

    Unfortunately, I have a need to add some images occasionally and really don't want to store them separately.
     
  23. nickjoecoleman macrumors newbie

    nickjoecoleman

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    Dec 21, 2016
    #73
    Count me as another frustrated user with the same issue. MacBook Pro, Mac Pro, iPhone 6s and iPad Air, all with latest operating systems, none can sync to iCloud. Notes created in iCloud.com push immediately to all devices, no device created notes sync up to iCloud. I've reset and followed every single troubleshooting option. This is 100% server-side.
     
  24. csprof macrumors newbie

    csprof

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    Dec 8, 2016
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    Cleveland OH
    #74
    I reached out to support again via email and phone, and have not yet heard a response. I am disappointed with the support that I've received. The first person that I had on November 4th stopped responding to me after a week. After contacting support again, I was worried something happened to him however they said he is fine and not sure why he wasn't responding. I never got an explanation as to why he did stop responding. While the 2nd person I've had is more responsive, I still have to chase him down to get updates. The last time I talked to him was last Monday and even after several calls and emails, I have not heard from him.

    I feel that we are getting left out in the cold on this one. I tend to purchase Apple products with the expectation that careful thought has been put into the design and engineering, and therefore expect them to work. This experience has changed my perception, not enough *yet* to jump ship, but it is trending in that direction.
     
  25. jwm macrumors 6502

    jwm

    Joined:
    Nov 18, 2010
    Location:
    Hertfordshire, United Kingdom
    #75
    I'm also having the same issues and despite several calls with Apple, I've not received any feedback from them. It's quite pathetic that they stop signing perfectly good releases and leave us lumbered with this s**t.
     

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