iCloud Notes Suddenly Syncing One Way Only

Discussion in 'Mac Apps and Mac App Store' started by Traverse, Nov 16, 2016.

  1. Mops macrumors newbie

    Joined:
    Dec 26, 2016
    #101
    And here one more who spent also some time to this issue.

    On my Mac OS X El Capitan 10.11.6 is running.

    Behaviour:
    Syncing between Mac and iCloud works
    Syncing between iOs devices don´t work correctly:
    The iPhone (iOS 10.2) shows current notes from the iCloud but notes from the iPhone don´t go to the iCloud. I have delete an old note on the Mac and the current note on the iPhone was deleted too (title was equal, no more) :(.
    On the iPad (iOS 10.2) i turned off iCloud syncing. Last status was no syncing in both directions.

    Now i join hoping for an immediate fix from :apple: ...
     
  2. Lausamsam macrumors newbie

    Lausamsam

    Joined:
    Dec 11, 2016
    #102
  3. sjltech.uk macrumors newbie

    Joined:
    Dec 27, 2016
    #103
    Hello all, joined the forum to add my name to the list.
    I have a case open with Apple on this issue, have spent several hours on a few calls capturing/submitting diagnostic logging, but still no resolution.
    In summary:
    iMacs/MBP/MBAs running macOS Sierra 10.12.2, iPhone 6 & 7 running iOS 10.2, iPads running iOS 10.2
    All devices signed on with same Apple/iCloud ID
    Notes sync DOWN from iCloud to ALL devices.
    NO updates go UP to iCloud from ANY device, hence no sync'ing between devices.
    This was all working fine until sometime towards mid/end of November, but I can't be specific about the precise date.
    The only additional things I can really add are that I had a Carbon Copy Cloner backup of one of the iMacs (10.12.1), so rebooted using that as a startup disk, and Notes sync started working again ! (same Apple/iCloud account)
    I have just upgrade one of the phones to a 7, so had a spare 6 lying around, wiped and reinstalled using a NEW Apple ID/iCloud account, Notes sync worked fine in BOTH directions, logged out of the new ID and used my existing one, and the Notes stopped sync'ing UP from the device.
    I am posting this here because I was very pleased to see csprof's post (#54) mentioning the console logs - I have EXACTLY the same messages.
    Like a couple of others here, I have now discovered Google Keep, and so might just abandon Notes.
    Obviously hoping for a fix, but I wonder how many people have actually logged a case with Apple ?
    Hope to be able to contribute to the forum in future - best wishes for the New Year to all.
    Cheers
    Simon
     
  4. Lausamsam macrumors newbie

    Lausamsam

    Joined:
    Dec 11, 2016
    #104
    On your spare iphone6, you were saying the new Apple ID was working. And then you signed your existing one and it won't work. Can you please help me to do one more step? Please sign your new AppleID into your affected iPhone. And they won't work anymore if I am not wrong. As this error will spread around once you sign in and sign out. I just want to see if my conclusion is correct. As now, my parents ID are no longer working since I use their account for troubleshoot...

    Thanks and please let us know the result.
     
  5. sjltech.uk macrumors newbie

    Joined:
    Dec 27, 2016
    #105
    Hi Lausamsam - I will give that a try later today and post back.
    In the meantime, I enrolled one of my iMacs in the beta program, and installed 10.12.3
    Initially, I still had the problem, but turned of iCloud, deleted Notes stuff from ~/Library/ (as mentioned earlier in this thread) restarted the iMac, logged in, turned iCloud on and activated Notes.
    Then went to iCloud via Safari on another iMac, signed in, created a Note, sync'ed down (as it had before), created a new Note on the updated iMac and it sync'ed UP to the Cloud !
    Edited and created Notes on both the iMac and the Cloud and the sync'ing worked both ways in all cases - so this looks promising.
    Unsurprisingly, the non-updated iMac would get Notes DOWN from the cloud, but no updates were pushing up, so this looks pretty conclusive to me (on the macOS front)
    Obviously, I haven't been able to try the iOS beta update yet, and I'm not going to try it.
    Thought some of you might be interested in this ;)
    Cheers
    Simon
     
  6. Coldsmoke55 macrumors newbie

    Coldsmoke55

    Joined:
    Feb 17, 2016
    #106
    I have opened a case with Apple about a week ago for the same exact issue and it has been escalated to their engineering group. Earlier today we worked to collect logs and diagnostic information from each of my devices so they can better understand the problem. Bottom line is that it's more than just you having the issue and I would suggest contacting Apple Support for assistance.
     
  7. Traverse thread starter macrumors 604

    Traverse

    Joined:
    Mar 11, 2013
    Location:
    Here
    #107
    I have already been through this process. Apple confirmed with me that engineering has found the issue, but since it's affecting so many users, the fix will be rolled up in a future iOS and macOS update.
     
  8. Lausamsam macrumors newbie

    Lausamsam

    Joined:
    Dec 11, 2016
    #108
    Hi Simon, is your new AppleID working on your spare iphone6 yet? Or it has got affected as well. Thanks for your test.
     
  9. hjmiran, Dec 28, 2016
    Last edited: Dec 31, 2016

    hjmiran macrumors newbie

    hjmiran

    Joined:
    Dec 28, 2016
    #109
    Like most of you guys, I went to the process of talking to apple, collecting logs from all my devices and sending them to the engineers. The Apple Senior Advisor, Daniel, was great and the last time he called me he told me that the engineers found the problem and that they were going to roll it out on the next update.

    BUT until that happens this is what I did to get all my devices working. I hope this works for all of you guys.

    IOS Sierra (Mac OS 10.12.2)
    Following this procedure posted by bSr43 worked to fix Notes on my MacBook Pro. At first it didn’t work but then on that debug menu I clicked a couple of the other options present and it started working. The options I tried were, Refresh from iCloud, Push Everything to iCloud, Migrate iCloud Account, Delete migrated Duplicates and Reset Local Migration. Not sure if this is going to delete your notes or not but I proceeded because I didn't have that many notes and I also copied them to Word documents before I tried.

    I think this actually fixed whatever was wrong with my Apple ID account, could had been the permissions set incorrectly or maybe a corrupted note was causing the conflict. But after the MacBook started syncing that is when I proceeded with the iOS devices.

    IOS devices (iOS 10.2)
    I read the forum on apple discussions that was posted by Lausamsam,

    https://discussions.apple.com/thread/7748879?start=15&tstart=0

    There I found a suggestion about deleting the Notes apps from the IOS devices and reinstalling it. Once you reinstall the app make sure that you go back to the iCloud setting and enable Notes again, it will get disable once you delete the app. I did that on my iPhone 7+ and iPad Mini and now Notes work on all my devices, they are syncing back and forth with iCloud as they used to.
     
  10. sjltech.uk macrumors newbie

    Joined:
    Dec 27, 2016
    #110
    Hi Lausamsam, I haven't had time to try again on the iPhone since the last post.
    Having spoken to the Apple tech support person I've been talking to about this problem, I've been told it's a recognised problem that will be fixed with a patch/update, and certainly for me, the beta 10.12.3 on macOS HAS fixed the issue, so I've decided to just wait for the update - unfortunately hjirman's solution didn't work for me on my iPhone 7.
    Since I'm not going to install beta macOS on my other devices, or beta iOS on my iOS devices, I'm sticking to Google Keep from now on - means I can replace Notes AND Reminders with a single app (the geolocate reminders in Google Keep are surprisingly useful too !)
    Cheers
    Simon
     
  11. jwm, Dec 28, 2016
    Last edited: Dec 29, 2016

    jwm macrumors 6502

    jwm

    Joined:
    Nov 18, 2010
    Location:
    Hertfordshire, United Kingdom
    #111
    This worked brilliantly. Thank you for sharing the process.
     
  12. Lausamsam macrumors newbie

    Lausamsam

    Joined:
    Dec 11, 2016
    #112
    Yeah, Thanks sjltech.uk. Fair enough. I am quite happy with Google Keep at this stage.

    Surely, if they are fixing the issue and roll the solution for the next update, I wouldn't bother contacting them again as there is nothing they can do at this stage. We will keep updating here for the latest status.
     
  13. scyap, Dec 29, 2016
    Last edited: Dec 30, 2016

    scyap macrumors member

    Joined:
    Dec 22, 2010
    #113
    I just upgraded from an iPhone 6 (10.02) to iPhone 7 (10.2) and also facing the same issue above (iOS to iCloud sync does not work; but iCloud to iOS sync works)

    When i was using an iPhone 6, I did not encounter such issue.
    Only encountered it on my iPhone 7

    edit-
    Deleting and re-installing the Notes app did not work.
    Also tried turning on/off the Notes sync in iCloud settings
    Unfortunately I don't have a Mac computer so i can't try some of the solutions above
     
  14. jwm macrumors 6502

    jwm

    Joined:
    Nov 18, 2010
    Location:
    Hertfordshire, United Kingdom
    #114
    This fixed it for me :)
     
  15. asics4381 macrumors newbie

    asics4381

    Joined:
    Jan 5, 2017
    #115
    I tried this, but notes stalls after clicking "delete data (delete from icloud)

    The whole app goes grey with the spinner in the center and it never finishes. Anyone have a recommendation?
     
  16. gussyboy, Jan 8, 2017
    Last edited: Jan 8, 2017

    gussyboy macrumors newbie

    gussyboy

    Joined:
    Jan 8, 2017
    Location:
    Melbourne, Australia
    #116
    So I have this issue on my MBP (10.12.2), iPhone (10.2), iPad (10.2), non of the fixes worked. Having just updated my work MBP to 10.12.2 everything seems to be working just fine on that machine.

    Odd and frustrating at the same time. Hope Apple are near to a fix and release for this annoying issue.
     
  17. JimbovH macrumors newbie

    Joined:
    Jan 10, 2017
    #117
    This also worked for me! But after you have done it be careful with iCloud.com because the first time I tried it, it worked but after deleting an note on iCloud.com everything stoped working. But today I tried it again after about 3 weeks and it worked again and now I won't go to iCloud.com so I hope it keeps working. Hope that my info wil help you!

    Info:
    iPhone 6s iOS 10.2.1 beta 3
    Ipad mini iOS 9.3.5 (my iPad alway worked with iCloud notes)
    Macbook Air macOS 10.12.3 beta 3
     
  18. Coldsmoke55 macrumors newbie

    Coldsmoke55

    Joined:
    Feb 17, 2016
    #118
    I have had this issue for weeks and had been working with Apple support, who ultimately sought assistance from their backline support. They confirmed there was a code issue that needed to be fixed. Bottom line is that today it is working in the beta version of Sierra 10.12.3.
     
  19. zaaach48 macrumors regular

    zaaach48

    Joined:
    Nov 2, 2016
    Location:
    Philadelphia
    #119

    are other items still syncing correctly? most common cause of this is that you reset your Apple ID password and only entered the updated password on your phone. The Mac still has the old password stored and thus won't sync anything until you update it. but if other items are syncing then its not this
     
  20. JimbovH macrumors newbie

    Joined:
    Jan 10, 2017
    #120
    Also in the iOS beta?
     
  21. shareef777 macrumors 68020

    shareef777

    Joined:
    Jul 26, 2005
    Location:
    Chicago, IL
    #121
    So Rick turned out to be useless. Haven't heard from him in two weeks. Senior Engineer my ass! Apple's so pathetic. How can they not get this fixed yet!?
     
  22. Traverse thread starter macrumors 604

    Traverse

    Joined:
    Mar 11, 2013
    Location:
    Here
    #122
    Everything except for notes.
     
  23. shareef777 macrumors 68020

    shareef777

    Joined:
    Jul 26, 2005
    Location:
    Chicago, IL
    #123
    Same here. You'd think that'd help Apple fix the issue when it's just Notes that people are having issues with.
     
  24. zaaach48 macrumors regular

    zaaach48

    Joined:
    Nov 2, 2016
    Location:
    Philadelphia
    #124
    Weird, and you have completely signed out of iCloud and in again? (i know i'm basically saying turn it off and on again, but its worked for most iCloud issues)

    I know that Mail and Notes sync via IMAP and it's somehow a different system than the rest of the items that sync in iCloud, hence why you used to have to create an "@icloud.com" email address when you wanted to sync notes. Something must be wrong on the server side then
     
  25. BigMcGuire Contributor

    BigMcGuire

    Joined:
    Jan 10, 2012
    Location:
    California
    #125
    Glad to see I'm not the only one having issues with Notes...(sarcasm about the "glad") Was looking to switch to it yesterday but the weird behavior I said nope quickly. My wife (Apple user as well) saw me migrating to Apple Notes - warned me saying she wouldn't recommend it, she's lost notes and had weird behavior recently. lol.
     

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