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iCloud+'s New Custom Email Domain Feature Now Available in Beta

Does anyone have issues with accounts being out of sync across different devices after getting their domains transferred?

iCloud webmail and Mail on the Mac appear to be correct but my iOS devices are missing a significant amount of emails. Signing out/into iCloud doesn't seem to fix the issue either.

???
 
jkronos said:
That still not working, but if you had an iCloud.com email as your Apple ID before bringing the domain that should work.

The problem was that I had my custom email address with my own domain as my Apple ID way before apple started accepting custom domains. So when I sign up for it in the beta period I had to remove it and change it to something else, thats when the problem started because I was not able to use my iCloud.com because it was listed as an alias. Now it seems they fixed that part, however am in the same situation as you, I would like to add my custom email If I could as my Apple ID, but I take using X@icloud.com for now.
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I also now have my main Apple ID as an iCloud.com email with iСloud+ custom email which I want to use as an Apple ID.

I tried the test on another Apple ID, before creating an iCloud custom email, I first changed the Apple ID, and then I could easily create an iCloud custom email (test@domain.com) the same as an Apple ID.

I can create something like name2@domain.com on a separate mailbox, change the Apple ID like name2@domain.com and create the same email name in iCloud+, but I don't want to use name2@domain.com because, if I want to create an account somewhere using the "Sign up with Apple" function, there is no choice of email here, it will be the same as Apple ID.
 
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It sounds like in beta that setting up a custom email domain in icloud mail, with that domain in use by more than your own apple ID login, would fail (e.g. three family members have apple ID emails with the same custom domain you are trying to setup).

Now that the feature is public, has anyone received feedback, or successfully accomplished migrating a custom domain that was previously in use by more than your own apple ID? The typical scenario I have seen others post on is you have a preexisting custom email domain that is also associated with the primary email/login for the Apple ID of family members (e.g. familymem1@domainx.com, familymem2@domainx.com,...)

My hope was that if all of the preexisting apple ids using a given custom domain were migrated to a different primary apple id email domain, that the custom domain could then be added to icloud mail and shared across those same apple ids, with the same preivously used emails, as part of a Family Sharing setup. (ie familymem1@domainx, familymem2@domainx.. all have their apple id switched to familymem1@newdomain, familymem2@newdomain.. and now domainx can be added as a Family Shared icloud custom email domain with the previously used email addresses: familymem1@domainx, familymem2@domainx...)
 
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P 7 said:
Alright, I have tried to follow the discussion here but I am uncertain whether or not I will be able to accomplish what I want. Can someone please hold my hand here and let me know if the two following scenarios will work (or if I'm about to mess everything up). First, for myself:

  • My iCloud account was originally registered as name@icloud.com
  • I added an alias, firstname@domain.com, to my iCloud account.
  • I set my "new" alias as my primary alias (effectively making it the new "username" for my iCloud and/or AppleID account).
  • Now I want to add the entire custom domain (including the e-mail address used as my primary alias) to my iCloud account, in order to stop using an external e-mail provider.
  • Summary: I want to keep using firstname@domain.com as both e-mail and iCloud account name, but have incoming e-mails show up in my iCloud mailbox, which is the original iCloud account.

Having read the discussions in this thread, I am afraid that my firstname@domain.com alias will somehow be affected by various errors or settings. I'm also not sure if there's any significant difference between AppleID and iCloud accounts...

To make matters even more complicated, I also have to solve the following scenario:

  • My wife's AppleID and/or iCloud account was originally registered as wife@domain.com
  • Wife's iCloud account is part of our "family", where the family admin is myself. This means I will add the custom domain to our family from my account.
  • Wife has since created an iCloud mailbox for her account, effectively giving her an iCloud address alias; wifename@icloud.com - the primary iCloud alias is still wife@domain.com
  • Summary: I want to be able to add the domain and e-mail address which is the "main"/"original" alias for an iCloud account, which is part of my family group.

If I go ahead and attempt to add my custom domain to our iCloud family, will it work with us being able to keep the name@domain.com and wifename@domain.com e-mail addresses as primary iCloud account names/aliases?

I have children in the family group as well, but they currently don't have any custom domain e-mail addresses associated with their iCloud accounts (they are kid1@icloud.com, kid2@icloud.com, kid3@icloud.com). I am simply assuming that I will be able to create new e-mail aliases for them easily, since they never had any kidname@domain.com associated with their iCloud accounts...

I have been following people's progress here on and off since this feature entered Beta, but I have been discouraged from testing it myself due to all the problems that have been discussed here. Huge thanks to everyone here who has been testing this, for those of us that have been too afraid to somehow "lock out" our custom domain e-mail addresses. :)
Click to expand...

I hate to be that guy who replies to his own post, but I just thought I'd report back for anyone wondering, or had similar questions to mine...

I just took the plunge and added my custom domain to our family sharing. After validating all of the e-mails that were already in use with the custom domain (3 for myself and 1 each for everyone else, most of them forwarded to various gmail addresses etc.), I proceeded with adding the DNS records and setting everything up in iCloud.

Basically just had to make sure the e-mail addresses were verified/validated (my wife's was automatically validated as it was an alias for her Apple ID!), and then follow the step-by-step instructions: add the DNS records in my registrar's control panel manually, then verify the DNS records in the tool, and everything seemed to work without any hiccups.

So far so good!
 
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It seems there a guy on apple support that found a solution for those who need to set back their Apple ID email as their custom email before they moved the domain. The bad news is you might miss of a few emails until that gets done.
1633703314128.png



If that's the case I will try it but will wait to see if it works for him hopefully is less than 5 days until the alias record is deleted from the database.
 
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jkronos said:
It seems there a guy on apple support that found a solution for those who need to set back their Apple ID email as their custom email before they moved the domain. The bad news is you might miss of a few emails until that gets done.
View attachment 1860052


If that's the case I will try it but will wait to see if it works for him hopefully is less than 5 days until the alias record is deleted from the database.
Click to expand...
As I understand it, in any case, the iCloud custom email as an Apple ID is not a good idea since it becomes just an alias. I decided to continue to use the @iCloud.com as an Apple ID and everything with it and the iCloud custom email as the address of my main email. I think from the point of safety, this will be correct.
 
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jkronos said:
It seems there a guy on apple support that found a solution for those who need to set back their Apple ID email as their custom email before they moved the domain. The bad news is you might miss of a few emails until that gets done.
View attachment 1860052


If that's the case I will try it but will wait to see if it works for him hopefully is less than 5 days until the alias record is deleted from the database.
Click to expand...
Perhaps there are now ways to use Apple ID as a iCloud custom email, but I'm afraid they might remove it in the future.

Apple's policy did not allow to reuse old addresses, because in the future anyone else will be able to gain access to personal data if someone creates the same email address that you used.

I think this is a very important for account protection.
 
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cute-ladybug-2019 said:
Perhaps there are now ways to use Apple ID as a iCloud custom email, but I'm afraid they might remove it in the future.

Apple's policy did not allow to reuse old addresses, because in the future anyone else will be able to gain access to personal data if someone creates the same email address that you used.

I think this is a very important for account protection.
Click to expand...
Very good callout!
 
Sadly, this is about as useful as a screen door in a submarine! Think about it...any personal domain email you set up gets dumped into the same inbox as your existing @iCloud.com email address. What good does that do? I use my @iCloud.com address for several things but I'd like to move my personal domain from Google Workspace, but this won't suffice because it's not treated as a separate account. I set up a test account to try it, just to make sure I was reading it right...I am. Everything comes to your one inbox. I supposed you could implement a filtering system using rules...but why bother when other solutions already exist.
 
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jkronos said:
It seems there a guy on apple support that found a solution for those who need to set back their Apple ID email as their custom email before they moved the domain. The bad news is you might miss of a few emails until that gets done.
View attachment 1860052


If that's the case I will try it but will wait to see if it works for him hopefully is less than 5 days until the alias record is deleted from the database.
Click to expand...
This will not get resolved on its own after any kind of "clean up" as I have been waiting for that to happen for a few weeks. I have had to raise an issue with apple regarding the above and which got escalated to engineering. Haven’t heard back on it yet but I am not too hopeful.
 
Are you still having a problem that deleted custom domain addresses are still visible in your Mail App?
 
cute-ladybug-2019 said:
Apple's policy did not allow to reuse old addresses, because in the future anyone else will be able to gain access to personal data if someone creates the same email address that you used.
Click to expand...
No, not really. That’s like someone would find your home key(s). It’s more or less useless until the thief knows the location where to use it. So in this case, the:

- MX records still would need to point to Apples MX systems where you can define them in your DNS zone
- Domain needs to be confirmed for the usage by creating an TXT entry in zone
 
sojer2005 said:
Are you still having a problem that deleted custom domain addresses are still visible in your Mail App?
Click to expand...
I am too. I have 3 addresses that will not delete. I re added the domain and deleted and that got rid of the addresses from iCloud.com but not the mail app on macOS and iOS.
 
lvanness7690 said:
I am too. I have 3 addresses that will not delete. I re added the domain and deleted and that got rid of the addresses from iCloud.com but not the mail app on macOS and iOS.
Click to expand...
It seems they fixed it today. My ghost addresses have disappeared from the Mail App...
Still no DKIM sig though.

edit: It looks like a work in progress ;-) the "ghost" address have disappeared from Mail App, but I can still receive mail to this address. Come on Apple ;-)
 
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sojer2005 said:
It seems they fixed it today. My ghost addresses have disappeared from the Mail App...
Still no DKIM sig though.

edit: It looks like a work in progress ;-) the "ghost" address have disappeared from Mail App, but I can still receive mail to this address. Come on Apple ;-)
Click to expand...
Ghost addresses still there for me
 
Just of curiosity.... I am looking at the custom domain settings window on iCloud - there is some text explaining stuff with some wired text like: .{{Separator.SpaceAfterPeriod}}. Do you have the same ?
 
I don't have any of my addresses showing up in "From" now. Haha. Well great Apple, if you just remove everything then the deleted ones are also removed.
 
For me, the orphaned emails have been deleted from the „send to“… so it seems like a fix is in progress ;-).
 
the deleted alias have disappeared from my Macbook and MacBook Air but still shows up on all my iOS devices.
 
ChrisiMA said:
For me, the orphaned emails have been deleted from the „send to“… so it seems like a fix is in progress ;-).
Click to expand...
Same here. BUT I'm unable to add an orphaned email to my child account. Apple support is supposed to call me tomorrow, I'm going to highlight the issue to them.
 
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ChrisiMA said:
I wonder if everyone writing in this thread really has different issues or if we‘re sharing all the same - just describing it differently.

I experience two issues:

- Bug with deleted emails not being removed from mail applications
Emails that have been deleted are also deleted in the iCloud email client. But they still show up in the mail app on iOS, iPad OS and Mac OS.

- Design flaw (?) with emails that have been used with Apple ID service
Email addresses that have been used/connected or are being used as Apple IDs can‘t be used with custom domain. The error „email in use“ or „problem - try later“ are showing up. In my case, I want to add an email that used to be connected to an Apple ID that was deleted a year ago. There seem to be some remains in Apple‘s systems that currently make it impossible to use this email for custom domain.
Click to expand...
After hours spent on the phone with Apple Support over the last few weeks, they finally managed to remove the deleted email addresses from my account. However, I now can't add those deleted emails in my family accounts (which is all I wanted to do all along - they were originally added under the wrong icloud account).

Life's too short to spend any more time trying to sort this out with Apple Support, so I'm going to move the email addresses back to an MS 365 account. It's a shame that it turned out to be a bit too buggy :-(
 
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