iFixit Lauds Apple's New Self Service Repair Program, Calls It a 'Remarkable Concession'

[Kronekerdelta]

I really don't understand the argument that this has any environmental impact at all, let alone a positive one.

Lots of people buying repair equipment that only a few qualified techs would need, having parts individually packaged and driven to peoples homes rather than shipped in quantity to a few centralized repair centers.

This is a good argument... except for the fact said repair centers don't sell parts.

unqualified users opening delicate electronics leading to more damaged products to dispose of

By unqualified do you mean not Apple certified? Then you are categorically wrong, Louis Rossman being the canonical example though of course not the only one. This is also an incredibly misleading argument because one would open said electronics because they are *already* damaged in first instance (sure, some people open them to tinker with them or to take a closer look at the hardware but we are talking about repairs), you also falsely assume a damaged product needs to be disposed of, hell, the point of right to repair is to avoid that!

replaced components being individually driven back to Apple for recycling if the users bother to recycle it at all

Again a misleading argument with two faulty hypothesis (that you ought to drive to Apple to recycle said components and that said components can't be fixed). The argument is also misleading because driving to an Apple site isn't particularly polluting setting aside the fact you could use a green form of transportation; you would go to said site regardless if you decide to repair your product or not because you would need to purchase a replacement; if you do not repair your product, then the *whole* product becomes ewaste that you have to deal and your same argument applies...

products reassembled less reliably leading to repeat failures

This is isomorphic to your previous argument so there's no need to repeat myself.

It would sound like an ecological disaster if I thought a significant fraction of the 200 million people buying these things each year were going to actually try to repair them-- but fortunately they won't and the overall impact is going to get lost in the noise.

The precedent is against your unfounded speculation given the fact products used to be frequently repaired.

On the other hand, if Apple makes an effort to make them easier to repair at home, replacing solder connections with connectors, for example, we'll likely see a decline in product reliability.

'That which can be asserted without evidence, can be dismissed without evidence.' - Christopher Hitchens

 

[PC_tech]

Then you can try Samsung, Nokia, huawei phone….i still like Apple because they protect my rights

Apple doesn’t care about YOUR RIGHTS, get real ?

 

[tf_dc]

Eagerly waiting for the moment when Apple decides to "willingly" stuff their favorite censorship-and-extortion tool, the App Store, up their hypocritical @r$es just moments before they are legally obliged to do it. And to see what rhetorics they choose to explain this move to their lemmings then. And what their fetishist followers, currently talking here about the "security and peace of mind" in a "walled garden", will say to justify their fetish-of-a-company "changing their shoes in a jump" again. The "right to repair" must be followed by the "right to own", and the voluntary slaves who try to persuade themselves and others that humans are too stupid to control and fully utilize the devices they paid for, must be laughed at and publicly humiliated.

 

[IllinoisCorn]

I do because not all repair services are made equal and as far as Apple certified repairs go, they are expensive, charge you for unnecessary things, low quality and in a few cases, they'll even flat out refuse as was documented by Linus Sebastian.

Don't buy Apple. There is no gun to your head. It's a quasi luxury product. Quasi luxury products cost more to fix than junk. Do you think a Ferrari is cheaper to repair than a Ford? Or a Jaguar is cheaper to fix than a Ford (if you don't want to go super car)?

I've been saying this to people for years---there is the price to purchase a product and then there is the cost of OWNING the product.

If you buy Apple, repairs are more expensive even if the cost of the device is the same as a Samsung Galaxy Whatever.

Don't be mad about it---shop elsewhere. I am more than happy to have my devices fixed by Apple. If that's not for you, then it's a "you" issue, because MOST consumers don't care.

 

[IllinoisCorn]

Apple doesn’t care about YOUR RIGHTS, get real ?

Lol. "RIGHTS!" Everyone owes you something in the consumer setting.

Let's be real honest here---people are mad because Apple has tons of money and wants to keep it and make more.

People feel because Apple has all those resources they "owe" them something and they get upset when Apple basically says "no, we want more of your money."

Basically, this is just people crying because something is perceived to be unfair.

Life isn't fair.

 

[E1kabong]

Im...Im honestly baffled at the myopic and ridiculous takes here.

Why are you defending corporations screwing you over? Stockholm syndrome perhaps.

Im here to point a few things out:
A) Rossman (whose channel I follow) to be upfront...and you guys have ENTIRELY wrong. Dude WOULDNT post more on yt a few years ago (at the request of his subs) when his channel was blowing up, as it was "just a fun side project..."

He was all about his business until that was sustainable on its own, and now hes turned his attention to other things. Including, but not limited to, right to repair.

B) Right to repair effects EVERYONE. Not just Tesla or Mac users. There are farmers hacking their equipmemt because john deere sells them a million dollar tractor then makes the gps portion obsolete and refuses to support it so the farmer spends another 40-100k.

If we just "accept" this as many of you are suggesting...it WILL continue, as its more profitable and more acceptable every year it goes on uncontested. Soon, every manufacturer will do the same thing. We will have a throwaway society, and it will negatively impact our planet, not just your pocketbook. Not that it isnt already.

This isnt about louis. This isnt even about apple or tesla. This is about what kind of precedent we would like to set for our future as a whole as a consumer nation.

And thats what we are, at this point.

Does anyone here remember the "bad caps" fiasco? Both apple and dell were sold fake capacitors trying to save a penny, and got their hand caught in the cookie jar. This mustve been 2008 or 9 ish.

Both companies figured it out pretty quickly. Both companies did the same thing. Put out the product anyway.

Because its cheaper to fix those customers motherboards who complain for free...as most consumers wont even know what the problem IS and we then have an opportunity push them to buy a new product. They put bad caps out FOR YEARS.

I know, I worked in a certified dell/apple repair shop and watched it happen.

In fact, my stepfather had the record at one point for most consecutive quarters above 90% accuracy for diagnosis. (which is pretty hard to do)

Less hard, when you can open a computer, see all the obviously swollen caps, and know exactly what the issue is.

He started keeping good caps around for when the warranty (there was a time limit placed for the bad cap boards...I dont remember exactly) ran out. He would just zip all the caps off...and then resolder new ones...took like, 30 minutes per board, and the customer was SUPER happy, as the turnaround was usually less than a day.

And yet, STILL it was so profitable for apple and dell that this became their new defacto policy.

A friend of mine had his disk drive die. They told him it was unworth the repair on an older macbook. For a 40 dollar disk drive. And that he should spend a grand (he didnt have) on a new one.

I ordered one, formatted it, threw his old drive in the freezer (this sometimes helps dying disk drives to stay alive long enough to transfer data)....then threw it in his computer after 34 screws or whatever the heck.

Lasted him another 2 or 3 years.

There was no chance of him ever affording a new macbook.

This will continue into every other consumer industry if we dont stop it here...

And this is a nonsense concession made by apple to try to stave off the flood.

Not gonna happen.

Consumers are getting smarter every day.

If I buy a product. I should be able to own and fix that product. I bought it.

As an aside. I like elon as a person. But rich has shown what its like trying to deal with Tesla. Now, theres a significantly greater safety hazard there...

And yet, still. You should be able to repair what you buy, yourself, or at least at a repair shop at a reasonable price.

You guys are all just some grumpy gus apple fanboys who cant see the train moving toward you.

-fin

 

[E1kabong]

As an aside. Louis doesnt care about fame. Never did. In fact, if I remember correctly, it was one of the things he DIDNT like about yt.

But the ability to help others outweighed it.

And at one point he asked his subs what he should do.

We all voted (almost unanimously) for him to take up rtr, as he had the resources to do so. (most of us dont)

Thats why hes here. Thats why hes doing this.

So whatever your opinion is of him...it doesnt matter.

Hes a friggin hero to us. It would be much less painstaking and much more profitable for him to do something else with his time.

Consider that before you blather on about his intentions. (that you made up in your head)

 

[Kronekerdelta]

Don't buy Apple. There is no gun to your head.

I don't...

It's a quasi luxury product.

What is even a 'quasi luxury' product? Do mind, expensive != luxurious.

Quasi luxury products cost more to fix than junk.

Irrelevant, I'm not comparing the cost of repair between products of different brands.

Do you think a Ferrari is cheaper to repair than a Ford? Or a Jaguar is cheaper to fix than a Ford (if you don't want to go super car)?

Setting aside the fact this analogy is irrelevant and misleading (since it compares actual luxury products), it's also factually wrong, it depends upon the models. A Ford GT will cost substantially more to service than a Jaguar F-type.

I've been saying this to people for years---there is the price to purchase a product and then there is the cost of OWNING the product.

No sh*t Sherlock, there is a cost of maintenance. The point of going to a third party repair is to minimize said cost.

If you buy Apple, repairs are more expensive even if the cost of the device is the same as a Samsung Galaxy Whatever.

Once again, irrelevant.

Don't be mad about it---shop elsewhere.

I do...

I am more than happy to have my devices fixed by Apple.

Who I'm I to cure your Stockholm Syndrome?

If that's not for you, then it's a "you" issue, because MOST consumers don't care.

'That which can be asserted without evidence, can be dismissed without evidence.' - Christopher Hitchens

 

[Zmmmmmmm]

Lol. "RIGHTS!" Everyone owes you something in the consumer setting.

Let's be real honest here---people are mad because Apple has tons of money and wants to keep it and make more.

People feel because Apple has all those resources they "owe" them something and they get upset when Apple basically says "no, we want more of your money."

Basically, this is just people crying because something is perceived to be unfair.

Life isn't fair.

Okay I signed up just to quickly make a few points.

Ignoring the cellphone industry as you keep bringing up cars do you think it’s reasonable that Tesla parts aren’t available through anyone else and getting them serviced is hard?

You’ve mentioned Ferrari a few times and yeah they aren’t cheap to service but if you do want to service it yourself you do have more of an ability to do so.

And my favourite vehicle point that no one has mentioned here is farm equipment which has become more and more difficult for farmers to repair. Now if you don’t see how a piece of farm equipment breaking down and not being able to be serviced by let’s say John Deere until it’s convenient for them to come out and service the machine. In the meantime depending on my location (which as a farmer might be very rural) I’ve got to find a place to service it.

Sure I could get another vehicle from another manufacturer but if one company is able to do it than others will follow.

There is a cost of owning a product and I paid that when I left the store the first time; after that I’m paying to service the product. Kinda like how you get an oil change done you can get it done through your dealership or you can do it yourself or pay a third party shop to do it.

What you’re saying is I shouldn’t be allowed to get anything I purchased serviced by anyone other than the manufacturer. If there’s no one to compete at all with the service of repair and they are the only ones who can offer this service they have a monopoly on servicing their product.

An industry that takes away from the purchases of new products from the same company effectively cannibalization their sales.

You’ve questioned rossman for having his foot in the repair business and pushing for consumers ability to service their devices. ( having the option to service your own device or having someone service your device doesn’t remove the ability of first party repairs ) but don’t question the manufactures running both sides of the coin.

The product manufacturer has no reason to try and make a repair reasonable if there’s no competition in the market.

I don’t know there’s no reason to beg to be ******d in life so I don’t know why you’re actively arguing against more options that drive a more competitive market.

And I believe you mentioned something about you not wanting government or a regulatory authority to dictate how the devices are manufactured. No one said that that has to change, just being able to have access to purchase parts or service the device.

I say this as someone who has repaired many apple devices for years but also purchase apple care, which is only good for like two years after purchase; which isn’t even close to the lifespan of the products. After this period I would service the device myself.

Here’s a perfect example of why this matters I purchased an iPad on sale for like $300 and cracked the screen (just the digi not the lcd panel) less than a month after. I didn’t purchase apple care on it (for a few reasons) but going into the Apple Store they told me it was $325 to repair the device and I looked at them and told them I picked it up on a sale and that’s more than I paid, why would I pay that when I could get another one and still have this one. I bought a new panel on Amazon (definitely worse glass but still did the job) for like $30 and installed it myself. That’s literally 1/10th the cost and I would still have enough to purchase another new iPad on sale.

Sorry that was a bit of a rambling.

 

[Xiaojohn]

Okay I signed up just to quickly make a few points.

Ignoring the cellphone industry as you keep bringing up cars do you think it’s reasonable that Tesla parts aren’t available through anyone else and getting them serviced is hard?

You’ve mentioned Ferrari a few times and yeah they aren’t cheap to service but if you do want to service it yourself you do have more of an ability to do so.

And my favourite vehicle point that no one has mentioned here is farm equipment which has become more and more difficult for farmers to repair. Now if you don’t see how a piece of farm equipment breaking down and not being able to be serviced by let’s say John Deere until it’s convenient for them to come out and service the machine. In the meantime depending on my location (which as a farmer might be very rural) I’ve got to find a place to service it.

Sure I could get another vehicle from another manufacturer but if one company is able to do it than others will follow.

There is a cost of owning a product and I paid that when I left the store the first time; after that I’m paying to service the product. Kinda like how you get an oil change done you can get it done through your dealership or you can do it yourself or pay a third party shop to do it.

What you’re saying is I shouldn’t be allowed to get anything I purchased serviced by anyone other than the manufacturer. If there’s no one to compete at all with the service of repair and they are the only ones who can offer this service they have a monopoly on servicing their product.

An industry that takes away from the purchases of new products from the same company effectively cannibalization their sales.

You’ve questioned rossman for having his foot in the repair business and pushing for consumers ability to service their devices. ( having the option to service your own device or having someone service your device doesn’t remove the ability of first party repairs ) but don’t question the manufactures running both sides of the coin.

The product manufacturer has no reason to try and make a repair reasonable if there’s no competition in the market.

I don’t know there’s no reason to beg to be ******d in life so I don’t know why you’re actively arguing against more options that drive a more competitive market.

And I believe you mentioned something about you not wanting government or a regulatory authority to dictate how the devices are manufactured. No one said that that has to change, just being able to have access to purchase parts or service the device.

I say this as someone who has repaired many apple devices for years but also purchase apple care, which is only good for like two years after purchase; which isn’t even close to the lifespan of the products. After this period I would service the device myself.

Here’s a perfect example of why this matters I purchased an iPad on sale for like $300 and cracked the screen (just the digi not the lcd panel) less than a month after. I didn’t purchase apple care on it (for a few reasons) but going into the Apple Store they told me it was $325 to repair the device and I looked at them and told them I picked it up on a sale and that’s more than I paid, why would I pay that when I could get another one and still have this one. I bought a new panel on Amazon (definitely worse glass but still did the job) for like $30 and installed it myself. That’s literally 1/10th the cost and I would still have enough to purchase another new iPad on sale.

Sorry that was a bit of a rambling.

You should consider to live in China, there is a lot of the repair tools for you. Also, you can get a deep different repairs in China non-authorised repair shops easily.

 

[Xiaojohn]

Im...Im honestly baffled at the myopic and ridiculous takes here.

Why are you defending corporations screwing you over? Stockholm syndrome perhaps.

Im here to point a few things out:
A) Rossman (whose channel I follow) to be upfront...and you guys have ENTIRELY wrong. Dude WOULDNT post more on yt a few years ago (at the request of his subs) when his channel was blowing up, as it was "just a fun side project..."

He was all about his business until that was sustainable on its own, and now hes turned his attention to other things. Including, but not limited to, right to repair.

B) Right to repair effects EVERYONE. Not just Tesla or Mac users. There are farmers hacking their equipmemt because john deere sells them a million dollar tractor then makes the gps portion obsolete and refuses to support it so the farmer spends another 40-100k.

If we just "accept" this as many of you are suggesting...it WILL continue, as its more profitable and more acceptable every year it goes on uncontested. Soon, every manufacturer will do the same thing. We will have a throwaway society, and it will negatively impact our planet, not just your pocketbook. Not that it isnt already.

This isnt about louis. This isnt even about apple or tesla. This is about what kind of precedent we would like to set for our future as a whole as a consumer nation.

And thats what we are, at this point.

Does anyone here remember the "bad caps" fiasco? Both apple and dell were sold fake capacitors trying to save a penny, and got their hand caught in the cookie jar. This mustve been 2008 or 9 ish.

Both companies figured it out pretty quickly. Both companies did the same thing. Put out the product anyway.

Because its cheaper to fix those customers motherboards who complain for free...as most consumers wont even know what the problem IS and we then have an opportunity push them to buy a new product. They put bad caps out FOR YEARS.

I know, I worked in a certified dell/apple repair shop and watched it happen.

In fact, my stepfather had the record at one point for most consecutive quarters above 90% accuracy for diagnosis. (which is pretty hard to do)

Less hard, when you can open a computer, see all the obviously swollen caps, and know exactly what the issue is.

He started keeping good caps around for when the warranty (there was a time limit placed for the bad cap boards...I dont remember exactly) ran out. He would just zip all the caps off...and then resolder new ones...took like, 30 minutes per board, and the customer was SUPER happy, as the turnaround was usually less than a day.

And yet, STILL it was so profitable for apple and dell that this became their new defacto policy.

A friend of mine had his disk drive die. They told him it was unworth the repair on an older macbook. For a 40 dollar disk drive. And that he should spend a grand (he didnt have) on a new one.

I ordered one, formatted it, threw his old drive in the freezer (this sometimes helps dying disk drives to stay alive long enough to transfer data)....then threw it in his computer after 34 screws or whatever the heck.

Lasted him another 2 or 3 years.

There was no chance of him ever affording a new macbook.

This will continue into every other consumer industry if we dont stop it here...

And this is a nonsense concession made by apple to try to stave off the flood.

Not gonna happen.

Consumers are getting smarter every day.

If I buy a product. I should be able to own and fix that product. I bought it.

As an aside. I like elon as a person. But rich has shown what its like trying to deal with Tesla. Now, theres a significantly greater safety hazard there...

And yet, still. You should be able to repair what you buy, yourself, or at least at a repair shop at a reasonable price.

You guys are all just some grumpy gus apple fanboys who cant see the train moving toward you.

-fin

I agree your first part about the farmers issues. But your story about Apple is totally off. Now, you want Apple to do repair for you? Or you want other company to do the repairs for you?

Ofcos you can fix/modify your Apple devices as you want. Apple honor the warranty doesn’t means they offer repair service or they are running repair service business (to earn money). How big is their repair service earning?

If you still don’t understand, perhaps you should take a visit to China. You will amazed what they had done.

 

[E1kabong]

I agree your first part about the farmers issues. But your story about Apple is totally off. Now, you want Apple to do repair for you? Or you want other company to do the repairs for you?

Ofcos you can fix/modify your Apple devices as you want. Apple honor the warranty doesn’t means they offer repair service or they are running repair service business (to earn money). How big is their repair service earning?

If you still don’t understand, perhaps you should take a visit to China. You will amazed what they had done.

That was the only place we could get parts.

Its also the catalyst to this entire thing unfolding. Selling both companies parts not to spec. (to save a few cents)

You cant lift up one and not acknowledge the other.

Lol. Youre lost. Its ok, though. We'll muddle through without you. ?

 

[Zmmmmmmm]

I agree your first part about the farmers issues. But your story about Apple is totally off. Now, you want Apple to do repair for you? Or you want other company to do the repairs for you?

Ofcos you can fix/modify your Apple devices as you want. Apple honor the warranty doesn’t means they offer repair service or they are running repair service business (to earn money). How big is their repair service earning?

If you still don’t understand, perhaps you should take a visit to China. You will amazed what they had done.

You should consider to live in China, there is a lot of the repair tools for you. Also, you can get a deep different repairs in China non-authorised repair shops easily.

I never said what country I’m in. There’s a lot of repair tools and parts that are available in China, yes that’s where majority of the parts and tools are manufactured.

I’m not talking about a single country, I’m talking on a global scale.

You’re telling me to live in a country that has greater access to the parts and tools rather than addressing the problem at hand which is much larger.

You’re addressing that there is an issue and your solution is for the world to live in China…

 

[Zmmmmmmm]

Don't buy Apple. There is no gun to your head. It's a quasi luxury product. Quasi luxury products cost more to fix than junk. Do you think a Ferrari is cheaper to repair than a Ford? Or a Jaguar is cheaper to fix than a Ford (if you don't want to go super car)?

I've been saying this to people for years---there is the price to purchase a product and then there is the cost of OWNING the product.

If you buy Apple, repairs are more expensive even if the cost of the device is the same as a Samsung Galaxy Whatever.

Don't be mad about it---shop elsewhere. I am more than happy to have my devices fixed by Apple. If that's not for you, then it's a "you" issue, because MOST consumers don't care.

Apple isn’t the only company that started serialization of their parts to make 3rd party replacements more difficult. Samsung quickly followed so you’re saying I should accept the fact that eventually every manufacturer will be the sole place to service your goods at what ever price they demand.

No one here is asking for removal of apples repair program or any other companies, all we are asking for is a market that allows for competition so that the technology actually improves.

 

[Zmmmmmmm]

That was the only place we could get parts.

Its also the catalyst to this entire thing unfolding. Selling both companies parts not to spec. (to save a few cents)

You cant lift up one and not acknowledge the other.

Lol. Youre lost. Its ok, though. We'll muddle through without you. ?

Not to mention the lack of copyright in China that allows these businesses thrive.

Hell I’m pretty sure the iPhone 4 is considered “fake” in China if it comes from apple there was an article years ago about a Chinese company getting granted a patent on the leaked schematics for the phone before apple got approved.

 

[Maximara]

It was inevitable that repairs would get easier but first Apple would have to reduce the complexity of the internals.

That takes time. It requires the internal components to become simpler and simpler so that users don't get hurt or damage their device further.

My main concern is about e-waste. There should be strong visible reminders to take spare and old parts back to an Apple Store for safe disposal and not to throw them in the general trash.

That is how Apple will justify a "core" fee. Then anybody tries to pass a law will come off as anti-environment and any legislation they have will either die in committee or be so watered down it won't be worth the paper that if finally gets written on. You want to save money? You have to return the part to Apple.

 

[Maximara]

Now let us replace SSDs in Macs again.

These are soddered to the motherboard

And RAM

Impossible with the M1 SoC as the RAM is technically part of the chip. There is no way Apple is going to have individual M1s out of its control floating around and per trademark law that is their right.

 

[Xiaojohn]

I never said what country I’m in. There’s a lot of repair tools and parts that are available in China, yes that’s where majority of the parts and tools are manufactured.

I’m not talking about a single country, I’m talking on a global scale.

You’re telling me to live in a country that has greater access to the parts and tools rather than addressing the problem at hand which is much larger.

You’re addressing that there is an issue and your solution is for the world to live in China…

It seem like you still do not understand. The right solution should be learn from China and bring in their tools and parts. Collaborate with the manufacturers.

Or, bring in the repairs brand and running it into chain stores in America. Then the repairs issues solved.

Not Apple issue bro.

 

[Xiaojohn]

That was the only place we could get parts.

Its also the catalyst to this entire thing unfolding. Selling both companies parts not to spec. (to save a few cents)

You cant lift up one and not acknowledge the other.

Lol. Youre lost. Its ok, though. We'll muddle through without you. ?

You have no idea what you are saying.

Now you want parts? Or you want Apple fix and repairs for you? Or you want Apple grants 3rd party dealer to fix and repairs for you?

 

[IllinoisCorn]

Okay I signed up just to quickly make a few points.

Ignoring the cellphone industry as you keep bringing up cars do you think it’s reasonable that Tesla parts aren’t available through anyone else and getting them serviced is hard?

You’ve mentioned Ferrari a few times and yeah they aren’t cheap to service but if you do want to service it yourself you do have more of an ability to do so.

And my favourite vehicle point that no one has mentioned here is farm equipment which has become more and more difficult for farmers to repair. Now if you don’t see how a piece of farm equipment breaking down and not being able to be serviced by let’s say John Deere until it’s convenient for them to come out and service the machine. In the meantime depending on my location (which as a farmer might be very rural) I’ve got to find a place to service it.

Sure I could get another vehicle from another manufacturer but if one company is able to do it than others will follow.

There is a cost of owning a product and I paid that when I left the store the first time; after that I’m paying to service the product. Kinda like how you get an oil change done you can get it done through your dealership or you can do it yourself or pay a third party shop to do it.

What you’re saying is I shouldn’t be allowed to get anything I purchased serviced by anyone other than the manufacturer. If there’s no one to compete at all with the service of repair and they are the only ones who can offer this service they have a monopoly on servicing their product.

An industry that takes away from the purchases of new products from the same company effectively cannibalization their sales.

You’ve questioned rossman for having his foot in the repair business and pushing for consumers ability to service their devices. ( having the option to service your own device or having someone service your device doesn’t remove the ability of first party repairs ) but don’t question the manufactures running both sides of the coin.

The product manufacturer has no reason to try and make a repair reasonable if there’s no competition in the market.

I don’t know there’s no reason to beg to be ******d in life so I don’t know why you’re actively arguing against more options that drive a more competitive market.

And I believe you mentioned something about you not wanting government or a regulatory authority to dictate how the devices are manufactured. No one said that that has to change, just being able to have access to purchase parts or service the device.

I say this as someone who has repaired many apple devices for years but also purchase apple care, which is only good for like two years after purchase; which isn’t even close to the lifespan of the products. After this period I would service the device myself.

Here’s a perfect example of why this matters I purchased an iPad on sale for like $300 and cracked the screen (just the digi not the lcd panel) less than a month after. I didn’t purchase apple care on it (for a few reasons) but going into the Apple Store they told me it was $325 to repair the device and I looked at them and told them I picked it up on a sale and that’s more than I paid, why would I pay that when I could get another one and still have this one. I bought a new panel on Amazon (definitely worse glass but still did the job) for like $30 and installed it myself. That’s literally 1/10th the cost and I would still have enough to purchase another new iPad on sale.

Sorry that was a bit of a rambling.

"What you’re saying is I shouldn’t be allowed to get anything I purchased serviced by anyone other than the manufacturer. If there’s no one to compete at all with the service of repair and they are the only ones who can offer this service they have a monopoly on servicing their product."

This is not what I am saying.

I'm saying I have no problems with that.

I think it's reasonable to only get parts from Tesla and to only have Tesla service the vehicle, yes.

We don't live in 1967, when you could buy a big block Chevy and work on it yourself.

I also have a Jaguar. It requires 1 oil change a year and minimum service.

I can only get that service at Jaguar Land Rover because of their computers.

None of this bothers me.

What bothers me is the dubious sounding "right to repair." You have a right to repair anything you own---you don't have a right to deign WHO repairs it or how much it costs.

Likewise, I think many of the right to repair arguments are class warfare arguments---"Apple makes so much money and they want more to fix my device? Terrible! End of the world!"

I don't think that many people care in good faith and most proponents are just mad because Apple has what they feel to be "too much" and Apple won't give them enough goodies.

Right to this, right to that---tell me, where do rights come from? Do you have a God given right to demand a company make a product that you can have fixed wherever you want and for however much you want?

Why do you (or others) assume you have this "right?"

 

[Xiaojohn]

"What you’re saying is I shouldn’t be allowed to get anything I purchased serviced by anyone other than the manufacturer. If there’s no one to compete at all with the service of repair and they are the only ones who can offer this service they have a monopoly on servicing their product."

This is not what I am saying.

I'm saying I have no problems with that.

I think it's reasonable to only get parts from Tesla and to only have Tesla service the vehicle, yes.

We don't live in 1967, when you could buy a big block Chevy and work on it yourself.

I also have a Jaguar. It requires 1 oil change a year and minimum service.

I can only get that service at Jaguar Land Rover because of their computers.

None of this bothers me.

What bothers me is the dubious sounding "right to repair." You have a right to repair anything you own---you don't have a right to deign WHO repairs it or how much it costs.

Likewise, I think many of the right to repair arguments are class warfare arguments---"Apple makes so much money and they want more to fix my device? Terrible! End of the world!"

I don't think that many people care in good faith and most proponents are just mad because Apple has what they feel to be "too much" and Apple won't give them enough goodies.

Right to this, right to that---tell me, where do rights come from? Do you have a God given right to demand a company make a product that you can have fixed wherever you want and for however much you want?

Why do you (or others) assume you have this "right?"

Perhaps the rights should ask all car maker use the same engine and gearbox! Then they will have the rights to fix it without going back to the workshop.

No need authorised workshop/dealer anymore

 

[Johns12]

Perhaps the rights should ask all car maker use the same engine and gearbox! Then they will have the rights to fix it without going back to the workshop.

No need authorised workshop/dealer anymore

What are you talking about?????????? Just about any car today can be repaired by the user if so desired.

 

[PC_tech]

Lol. "RIGHTS!" Everyone owes you something in the consumer setting.

Let's be real honest here---people are mad because Apple has tons of money and wants to keep it and make more.

People feel because Apple has all those resources they "owe" them something and they get upset when Apple basically says "no, we want more of your money."

Basically, this is just people crying because something is perceived to be unfair.

Life isn't fair.

I don’t know what your blabbing about but it has nothing to do with my post ?

 

[axantas]

Some will try it once and never again. —-> actually many ppl buy parts from ship from China, so that they can give it a try. It has been many years

If I buy some spare parts somewhere, I am aware, what I will have to do with them and capable to do that or I do not order them, knowing that it is not a remplacement paper roll - you know where...

 

[Maximara]

We have a higher google places & yelp rating than our local Apple store, provide longer warranty coverage on many repairs than the Apple store, and have zero logged complaints for over 9 years on the department of consumer affairs website for our public-facing business license number. Further, we demonstrate how we do everything for free, so you can judge whether the reputation we have is earned or based on fluff.

Our reputation, ratings, and licensing status is based on the quality of our work. Your post insulting the quality of work our team does here is based on nothing.

Why for crying out loud did you cite yelp of all things? - Why YELP is a joke - and not a funny one! (Insight); Think Yelp is Unbiased? Think Again!! (Forbes)"

Heck,.Yelp is so much a joke that they had a positive review for my old School, Six Pence School (3589 E Main St Columbus OH) up for years. Why is that a problem you may ask? The school was torn down years ago - it no longer exists. What exist there now is a Murphy Gas station. So was that positive review for Murphy Gas? Have no freaking idea.

Better yet there was this glowing review about the Best Western I worked at. "This motel is in a pretty decent location, close to restaurants and I-25." (7/3/2016) is still up. Close to I-25?! Neither Best Western (there were two back then) was "close" to I-25. One sat next to I-10 and the other Business I-10. I-25 was half way across the city! Did this person actually stay at Best Western? Again have no freaking idea.