I'm very angry right now. I've been an Apple fan for 10 years, and I have never felt so betrayed. So here is my story: I bought a MacBook Pro during the holiday season, and my my... I don't want to mention the issues because we've been hearing about it on the daily. But the battery life + random graphics glitch + I got computer shut down 4 times (I couldn't even turned it on back, it just turned on by itself after 10-15 min). Heck, even my "g" key is stiff to press on as I type this. So I decided to return it. As per Apple's extended return policy, the last return date is January 8. To make sure, I even checked my Apple account, and it shows that the last day for return is January 8. There was a return button. So I left my MacBook at home and went traveling, and returned back on January 7. In the morning of January 8, I opened my Apple's Order Status page. To my surprise, there was no return button anymore! I immediately went to getsupport.apple.com to chat with an Apple representative. The gal went over my account and confirmed that the return button disappeared. She asked me if I wanted to talk to the sales support team to ask for a return, I said yes. But then, we realized that the sales team doesn't work on Sunday (I live in Europe). So she told me that I should talk to them tomorrow and present them the case number. To be careful, I even downloaded the conversation to my email. The next day, I called the sales team, and the representative said: "I'm sorry sir, but your return window is already closed". I argued that 1) it's not my fault that the return button on the Apple website disappeared 2) the sales team doesn't work on Sunday 3) I already talked to the Apple Support. She said "okay, I'm going to hand over the case to my manager, so you should receive an email from them at the end of the day". I waited and waited... no email. This is the 2nd day, it's almost 4 PM and still no email from them. So I'm just going ahead to assume they are completely ignoring me. This is really disgusting. I mean, yeah, they definitely don't want me to return the machine because they'll lose revenue. But at least send an email, or give me a phone call and say something. "Please bring the machine to an Apple Store and we could try to fix it" would probably do it for me. But they just... they just ignored me completely. They were happy when I paid my cash and after that I no longer matter to them. It's a shame, because I planned to buy an iMac and the new iPad Pro coming up this March. Even the rumored iPhone 8. Okay fine Apple, if you don't want me as a customer anymore, so be it. As for the MacBook Pro, I'd just probably sell it on eBay. /End of rant.