What's wrong with the last day if it's within the return window? Aren't they supposed to take it back?
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I'm done with Apple; they ignored me and my new MacBook Pro
- Thread starter AintNoSuchThing
- Start date
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What's wrong with the last day if it's within the return window? Aren't they supposed to take it back?
No no! Can't possibly be the reason! Evil corporation! Steve Jobs would have personally taken the computer back!
Sell the computer to an unsuspecting victim, then go buy a Microsoft Surface. I am SURE that you will be satisfied!
If the return date was the 8th and the OP has the chat log from the 8th requesting the return then he / she should be good to go..
Apple has always given me stellar support both online and in store.. It's one of the reasons I don't mind overpaying for their products..
Apple has always given me stellar support both online and in store.. It's one of the reasons I don't mind overpaying for their products..
OK so you waited until the last minute and got ****ed. You managed your time poorly. Enjoy the laptop.
Hmmm Sorry but somehow you returned it wrong!
Under e.g the German site: http://www.apple.com/de/shop/browse/open/salespolicies
They state, that you can also just write an email to e.g.: contactus.de@euro.apple.com
I bet there is an Email for your country, too.
Try again, contact them, take the Chat transcripts with you.
German EXAMPLE:
Musterformular für die Rückgabe von Produkten oder die Stornierung von Dienstleistungsverträgen
(Formular nur ausfüllen und abschicken, wenn die konkrete Absicht besteht, vom Vertrag zurückzutreten)
- An:
Apple Distribution International
Hollyhill Industrial Estate
Hollyhill
Cork
Irland
E-Mail-Adresse: contactus.de@euro.apple.com - Ich/Wir
- informiere/informieren
- Sie hiermit von meiner/unserer
- Absicht, von meinem/unserem
- Kaufvertrag für die folgenden Artikel
- /für die Erbringung der folgenden Dienstleistung
- zurückzutreten
- bestellt am
- /erhalten am
- ,
- Name des Verbrauchers/der Verbraucher,
- Adresse des Verbrauchers/der Verbraucher,
- Unterschrift des Verbrauchers/der Verbraucher (nur, wenn dieses Formular in Papierform vorliegt),
UK EXAMPLE:
Model Withdrawal Form for Returns of Products or Cancellation of Service Contracts
(complete and return this form only if you wish to withdraw from the contract)
- To:
Apple Distribution International
Hollyhill Industrial Estate
Hollyhill
Cork
Ireland
Email address: contactus.uk@euro.apple.com - I/We
- hereby give notice that I/We
- withdraw from my/our
- contract of sale of the following goods
- /for the provision of the following service
- ,
- Ordered on
- /received on
- ,
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
I think its for all EU sites the same.
You should have saved the date of your return rights, at least by writing a email to them.
The chat transcripts might still save your rights to return it, but this depends of what and how you wrote it, etc.
It's a bit of a complicated situation now, because of an Apple employee and you, too.
You should have researched and read it carefully.
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So I decided in the end to return my computer as it had a couple of scratches on it, not enough to warrant a return as not that bothered and couldn't really afford to go several weeks without a computer. But knowing the return date was coming up I decided to call the, before this date to see what they could do. To my surprise they've sent a new one out ahead of me sending this one back, so was worth the call. Now, obviously you should have called ahead of the date, and known that if there were any issues, trying to get it sorted on the last day and on a Sunday could have caused you an issue. Just take that as experience there, and if there is something you wish to return, just return it and don't wait until the last possible second to deal with it.
As for getting the return sorted, you were told that it'd be fine and to sort it the next day. So this still stands, but you need to understand that any low level Apple employee cannot do anything about this as it is past the date. They need a senior support rep to authorise it. Which can take a few days, they should have given you an indication of how long this would take, and not doing this has clearly aggravated you further. But you should stay calm, as getting angry as a CSR will not do you any good. Try calling again for an update, and see what they say. They will get it sorted for you but as it is technically past the date, it's not a simple return for them anymore. Just bare that in mind and have patience.
As for getting the return sorted, you were told that it'd be fine and to sort it the next day. So this still stands, but you need to understand that any low level Apple employee cannot do anything about this as it is past the date. They need a senior support rep to authorise it. Which can take a few days, they should have given you an indication of how long this would take, and not doing this has clearly aggravated you further. But you should stay calm, as getting angry as a CSR will not do you any good. Try calling again for an update, and see what they say. They will get it sorted for you but as it is technically past the date, it's not a simple return for them anymore. Just bare that in mind and have patience.
I would probably go for another approach than being mad.
Wear a sperm earring? Not sure that'd help but okay!
OP - I am going to go out on a limb and say that it will get resolved by Apple, especially with your transcripts, etc. Not that you technically did anything wrong waiting to the last minute, but s**t happens. When s**t happens and you leave no room for error, this can happen. Again, I'm sure it will get sorted, but if you want a super smooth experience with Apple or anyone else, you should leave a little room for s**t to happen and the whole forum won't be passing judgment on a thread like this. FWIW, YMMV, IMHO, etc.
I'm sure the whole company isn't going to lose much of anything with just your return. It's really a nonissue for them to get a replacement or return.
Don't wait until the last minute to return things, ever.
Depending on when exactly your product was registered (including time and time zone), the button was abiding by that time limit which is why you shouldn't wait even until the day before to do this. That being said mere hours shouldn't deter anyone from trying to ask for a return.
Overall it's best to remain calm and collected while at the same time keep bugging Apple Support for an update on this inconvenience until someone there is able resolve it. Have all of your records (receipts, emails and whatnot) ready and names of people for reference as well.
I wish you luck, bud
I had the exact same issue!
Unhappy with my MBP, I bought a 2015 model on Friday which I installed and tested on Saturday, just in time to return it on Sunday. Or so I thought. Return button disappeared. Can't call support on a Sunday.
Then I called the Apple Store in Amsterdam and the guy on the phone told me online returns don't work on a Sunday since they can't collect your package. Pure BS, because you get 5 work days to send your package. If I pressed the return button on Saturday night, I could've still returned it through Friday!
Anyway, I asked if I could return it in-store. This was okay, so I traveled 1,5 hours with public transport to get to the Store, returned it, than travelled back 1,5 hours.
Amsterdam is really beautiful by night, got my money back. Overall.. still not a great experience.
Unhappy with my MBP, I bought a 2015 model on Friday which I installed and tested on Saturday, just in time to return it on Sunday. Or so I thought. Return button disappeared. Can't call support on a Sunday.
Then I called the Apple Store in Amsterdam and the guy on the phone told me online returns don't work on a Sunday since they can't collect your package. Pure BS, because you get 5 work days to send your package. If I pressed the return button on Saturday night, I could've still returned it through Friday!
Anyway, I asked if I could return it in-store. This was okay, so I traveled 1,5 hours with public transport to get to the Store, returned it, than travelled back 1,5 hours.
Amsterdam is really beautiful by night, got my money back. Overall.. still not a great experience.
OP wrote:
"Now first of all, there are no Apple Store in my town. I can't just "go there" and return my unit."
Then find out where the nearest Apple Store -IS-, and take it there RIGHT AWAY.
If you're unwilling to do this, I see two choices left for you.
Choice 1: continue to enjoy your new MacBook Pro
or
Choice 2: sell it for whatever you can get.
Looks like you let your opportunity to send it back slip away because you waited too long.
Fishrrman's credo:
Reality is what it is. It is not what we believe it to be.
Reality:
You waited to long for a "return by mail".
You'd better consider what other options may be left to you (see above)...
"Now first of all, there are no Apple Store in my town. I can't just "go there" and return my unit."
Then find out where the nearest Apple Store -IS-, and take it there RIGHT AWAY.
If you're unwilling to do this, I see two choices left for you.
Choice 1: continue to enjoy your new MacBook Pro
or
Choice 2: sell it for whatever you can get.
Looks like you let your opportunity to send it back slip away because you waited too long.
Fishrrman's credo:
Reality is what it is. It is not what we believe it to be.
Reality:
You waited to long for a "return by mail".
You'd better consider what other options may be left to you (see above)...
OP does not state where in Europe he/she resides or if ordered online or bought in-store
In UK you have 14 days to return for any reason by law if bought by distance selling and 30 days to obtain a full refund if faulty etc. If bought in-store you have 30 days to return for a full refund if faulty etc
I'm sure other EU's are similar
I can understand the frustration and even being a little tardy on pushing the return button after all I'm sure most of us have paid a bill for example at the last moment
Unfortunately dealing with crap like this is just life these days (EG on my 6th email trying to pay my new electricity bill as I cannot logon to new account) just time for a deep breath and get on with it's not worth the stress or biting your nose off for IMO and should be easier to sort than most with Apple
In UK you have 14 days to return for any reason by law if bought by distance selling and 30 days to obtain a full refund if faulty etc. If bought in-store you have 30 days to return for a full refund if faulty etc
I'm sure other EU's are similar
I can understand the frustration and even being a little tardy on pushing the return button after all I'm sure most of us have paid a bill for example at the last moment
Unfortunately dealing with crap like this is just life these days (EG on my 6th email trying to pay my new electricity bill as I cannot logon to new account) just time for a deep breath and get on with it's not worth the stress or biting your nose off for IMO and should be easier to sort than most with Apple
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What a petulant child you are.
Next time, instead of being entitled and demanding, try returning during the actual window instead of pitching a fit. This is your mistake; your error. Just because you decide you're owed, doesn't mean you actually are.
But hey, your type doesn't understand that. Instead of conducting yourself like an adult and accepting the responsibility of your own actions, you decide to throw a tantrum as if you're a spoiled child demanding something. It's pathetic. Grow up, be a man, and take responsibility for your own mistake.
OP did nothing wrong. He tried to return the computer within the return window and couldn't online. Apple will probably accept the return if he approaches them in a reasonable fashion, but he definitely should be able to return the computer. I'm sure we've all waited until the last minute to do something in our lives.
Definitely your best bet if you can get to a store. Certainly in the UK they are very accommodating. My iPhone 6 died when I was working abroad, the warranty had expired by the time I got home and I was told over the phone that I'd have to pay for the repair. I took it to my local store (70 mile round trip) and it was replaced for free with no fuss whatsoever.
is it such an easy way to return this macbook? have you succeeded in doing this?
----
Apple is just like a sweet girl, she may be very sweet but not all the time,you know, maybe she's in period and ignores you.lol.
As the Apple representative confirmed, i think sales team couldn't refuse your return. I think you should have another chat with Apple representative about this or ask for more convincing reasons.
Except he did. He waited until the return window expired. The option disappeared, as his time was up. He waited too long, now he's throwing a fit.
Did you pay by credit card? Under credit laws / agreements you have certain levels of protection for purchases made. Might be worth phoning your credit card company to see what they may be willing to do.