No you're wrong. As I mentioned I had this problem too. The option to return on the website disappeared on Sunday, but the return window included Sunday (January 8th).
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I'm done with Apple; they ignored me and my new MacBook Pro
- Thread starter AintNoSuchThing
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No you're wrong. As I mentioned I had this problem too. The option to return on the website disappeared on Sunday, but the return window included Sunday (January 8th).
You said you sent Apple Support an email and they have not responded. In my experience with Apple Support, if you escalate a case (which it seems you have done), there is a specific person assigned to you. I recently did this with my Thunderbolt Display that died. The techs seem to work 5 days a week, mine said she works Wednesday-Sunday. Possible that your tech will email or call you when they return to work.
Don't sweat it too much. Apple has great customer service overall. If you want an answer right away, just give them a call instead.
Don't sweat it too much. Apple has great customer service overall. If you want an answer right away, just give them a call instead.
Ooooo, Nice One. I haven't felt like I was on the playground in Elementary School in a looooooong time.
Is everyone sure it was "through" the 8th and not "to" the 8th? Because it one case that day would not be inclusive and if multiple people report the option disappearing then that is likely what happened.
No idea, I personally don't like to play it that close to the deadline, I would have opted for a return done sooner then later if I decided to return it.
I'm sorry but in 10 years of using Apple products I have had them willingly bend their own policies to breaking point just to assist me. I went over the returns period for my 2015 MBP because of work commitments and Apple gave me a further extension of 5 days to enable me time to get to my local store (it wasn't bought online) for a swap.
I've also always had a named rep to contact via e-mail and a direct line.
The skeptic in me finds the title of this thread dishonest at worst and neurotic at best.
I've also always had a named rep to contact via e-mail and a direct line.
The skeptic in me finds the title of this thread dishonest at worst and neurotic at best.
I think it's absurd that every last person can post "enjoy windows" to this guy, but if I respond about how much Apple apologism is in this forum I am immediately flagged by a moderator.
It's your forum—but don't send a note to users saying "We allow users to express almost any opinion" when in fact you don't do anything of the sort.
It's your forum—but don't send a note to users saying "We allow users to express almost any opinion" when in fact you don't do anything of the sort.
Just checked, one person said "Enjoy windows". I don't quite see the leap to "Every last person" there.
I also haven't seen any Apple apologists, people have been expressing opinions on their experiences with Apple, and pointing out the flaw of waiting until the last minute to do something. Which is true of any company, regardless if this was Apple, Google, or Microsoft. You expect they will honour things but it's not wise to push that limit as it will then require special attention from the company, which will delay things.
"Just checked, one person said "Enjoy windows". I don't quite see the leap to "Every last person" there."
That might be true—I think it just go quoted a lot. I still don't understand how that makes sense to people as acceptable if what I say is "wrong".
"I also haven't seen any Apple apologists, people have been expressing opinions on their experiences with Apple, and pointing out the flaw of waiting until the last minute to do something."
Riiiiiiight.
I just think it's weird that people are less concerned at all with the button disappearing, but very ready to school people on how they need to be more attentive. It's the opposite of how most people treat most corporations.
That might be true—I think it just go quoted a lot. I still don't understand how that makes sense to people as acceptable if what I say is "wrong".
"I also haven't seen any Apple apologists, people have been expressing opinions on their experiences with Apple, and pointing out the flaw of waiting until the last minute to do something."
Riiiiiiight.
I just think it's weird that people are less concerned at all with the button disappearing, but very ready to school people on how they need to be more attentive. It's the opposite of how most people treat most corporations.
It's simple really - people think that the OP lacks credibility given his poor judgement. In addition, things do go wrong for sure (such as the disappearing button), but Apple being portrayed as uncaring doesn't fit with most people's experiences.
"It's simple really - people think that the OP lacks credibility given his poor judgement."
See, in a normal universe people would care more about whether the company is fulfilling its promises, and wouldn't actually be assessing people's credibility. They also wouldn't call doing something at the end of an exchange period (that was checked!) "poor judgment".
"Apple being portrayed as uncaring doesn't fit with most people's experiences."
There's also a lot of squishy emotional words for a corporation. The guy may have been a little upset, but only here do you have to be nice to the corporation to get heard.
See, in a normal universe people would care more about whether the company is fulfilling its promises, and wouldn't actually be assessing people's credibility. They also wouldn't call doing something at the end of an exchange period (that was checked!) "poor judgment".
"Apple being portrayed as uncaring doesn't fit with most people's experiences."
There's also a lot of squishy emotional words for a corporation. The guy may have been a little upset, but only here do you have to be nice to the corporation to get heard.
The OP's way of going about rectifying this issue is just plain odd. Hence the poor judgment remark.
I don't see the 'squishy' talk about Apple that you mention but you might be right in some instances. I certainly don't care about protecting Apple's rep (wish I did have a stake though!) but Apple's customer service is generally first class and this is certainly my experience with them and when this is considered with the OP's manner, I find his findings questionable.
Just common sense really.
"See, in a normal universe people would care more about whether the company is fulfilling its promises"
People have cared, people have stated several times to call or go to a store and to get it sorted. Whether Apple have returned the item or not hasn't actually been resolved yet. I'm guessing Apple has returned it at this point as we haven't heard from the OP. And judging by the anger, I'd imagine they'd be less likely to come back and say everything was sorted over continuing a rant.
"The guy may have been a little upset, but only here do you have to be nice to the corporation to get heard."
Read the forums, there's far more anger than love (If any) on this forum. Most of the time the credible solutions get lost in a torrent of disillusioned anger, and people who try to defend or give genuine advice are labelled as 'apologists' by others.
People have cared, people have stated several times to call or go to a store and to get it sorted. Whether Apple have returned the item or not hasn't actually been resolved yet. I'm guessing Apple has returned it at this point as we haven't heard from the OP. And judging by the anger, I'd imagine they'd be less likely to come back and say everything was sorted over continuing a rant.
"The guy may have been a little upset, but only here do you have to be nice to the corporation to get heard."
Read the forums, there's far more anger than love (If any) on this forum. Most of the time the credible solutions get lost in a torrent of disillusioned anger, and people who try to defend or give genuine advice are labelled as 'apologists' by others.
Personally I ignored the disappearing button bit cause i'm generally distrustful of the reliability of large corporations and websites. If the disappearing button was a glitch that's good for the OP cause he has a right to get it rectified. On the other leaving so much room for error when dealing with such things is just plain dumb. Get your **** in order before going on vacation and don't whine when very probable errors happen. Gotta be on top of things. No one's here to pamper you.
People here are being overly harsh on the OP. If you think about it, buying a laptop from Apple is pretty significant purchase. After a house and vehicle - there are not many things more expensive than a 2.5-3k laptop (engagement rings, maybe a nice leather sofa) - So I have nothing but empathy for a customer who feels a bit of helplessness after hearing Apple's initial response. Especially when they are in the right.
From other threads, It sounds like Apple is having a higher return ratio on these laptops than anticipated. I wouldn't doubt that Apple was doing as much arm twisting as possible to stanch that return rate - including making it more difficult for people to return them. That's just business.
I've had a great relationship with Apple in the past - once when I went to get a new screen for an out-of-warrenty iPhone, they just replaced the phone for me. I'm even considered a fan boy - but that doesn't make an Apple apologist - it only makes me want Apple to continue to be a company with great products and service on those products.
From other threads, It sounds like Apple is having a higher return ratio on these laptops than anticipated. I wouldn't doubt that Apple was doing as much arm twisting as possible to stanch that return rate - including making it more difficult for people to return them. That's just business.
I've had a great relationship with Apple in the past - once when I went to get a new screen for an out-of-warrenty iPhone, they just replaced the phone for me. I'm even considered a fan boy - but that doesn't make an Apple apologist - it only makes me want Apple to continue to be a company with great products and service on those products.
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Put yourself in the shoes of the OP...
1. The return by date is clearly stated, and the button disappears on that date.
2. Apple says they would call/respond by a specified time.
Would you be upset? I probably would.
Not "siding" with one or the other as the situation has not been concluded.
If Apple does not do right by the OP (ie accept the return), i will be disappointed with Apple. (I fanboyishly doubt they would not accept the return).
1. The return by date is clearly stated, and the button disappears on that date.
2. Apple says they would call/respond by a specified time.
Would you be upset? I probably would.
Not "siding" with one or the other as the situation has not been concluded.
If Apple does not do right by the OP (ie accept the return), i will be disappointed with Apple. (I fanboyishly doubt they would not accept the return).
Because he waited until the very last day, and the button disappeared. That means that the period to return was over. OP can argue it all he wants. His own irresponsibility was the only cause of his hassle.
Seriously, third time I've stated this now but he was perfectly on time. Return window included January 8th. I went through the same thing. The button disappeared within the return window.
Sure, you can tell us that we should've returned it earlier to be safe, but did you expect Apple to basically lie about the length of the return window? This extended return policy during the holidays is nothing new either.
I explained my situation in my first comment in this thread if you're interested.
I'm not disagreeing, what I am saying is that I prefer not to play it so close to that. Stuff happens, and why take a chance. For instance, what happens if he loses power the day he wishes to initiate the return, or something urgent takes him away from his plan.
I'm not knocking the OP, I'm not saying he's right or wrong, I am saying that when it comes to deadlines why risk getting so close just because you can.