I'm In a Horrible Situation

Discussion in 'MacBook Pro' started by supermac1, Jul 2, 2009.

  1. supermac1 macrumors regular

    Joined:
    Jun 22, 2009
    #1
    I got a last gen Macbook Pro from Club Mac. I found out that the warranty says april even though I got it yesterday, so no phone support. That also means no $10 snow leopard upgrade. To top it all off, my laptop makes a clicking noise every 5 minutes. Wether that will turn out to be a bigger problem later remains to be seen. It sure is annoying now though.
     
  2. jav6454 macrumors P6

    jav6454

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    Nov 14, 2007
    Location:
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    #2
    Ok, I understand about the $10 Leopard thing, but its best not to complain, it could have been $119 extra, but luckily Apple made it only a $19 extra.

    Now, on the phone support. Call up Apple and explain to them your situation. How you bought the Mac from them yesterday and wanted to see if they can still provide phone support. Be straightforward and honest.

    Now, on the clicking sound. That obviously should not happen. My best advise is to go to an Apple Store or call Apple up and explain to them the situation. That way they can fix your Mac if need be or if fixing isn't enough, replace it.

    Best luck on your outcome.
     
  3. goMac macrumors 603

    Joined:
    Apr 15, 2004
    #3
    Last gen Macbook Pros have never been eligible for Snow Leopard upgrades, even if you bought it later.

    Phone support just means if you have a problem using the software on the computer (i.e. I don't know how to use iMovie.) If the computer explodes you still have a full year of phone support.
     
  4. supermac1 thread starter macrumors regular

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    Jun 22, 2009
    #4
    Last gen macbook pros are actually. If you look at the details of eligible models, the part number for mine (last gen) is listed as eligible.
     
  5. panzer06 macrumors 68030

    panzer06

    Joined:
    Sep 23, 2006
    Location:
    Kilrath
    #5
    I assume you mean the Unibody Macbook Pro prior to the June updates. Also, the Apple warranty is 1 year from the first retail purchase. If you provide proof of same they will correct the warranty start date. This does not apply to the sale of used computers.

    Cheers,
     
  6. old-wiz macrumors G3

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    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #6
    It sounds like buying from 3rd parties like ClubMac will really screw up your warranty. It's one of the reasons I never even consider purchasing from them.
     
  7. teleromeo macrumors 65816

    teleromeo

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    #7
    How can you buy a last gen Macbook Pro with a warranty that says april if the last gen was introduced in june ?
     
  8. OllyW Moderator

    OllyW

    Staff Member

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    #8
    I think they mean the last generation before the current one.

    To get the correct purchase date registered with Apple, go here.
     
  9. Tallest Skil macrumors P6

    Tallest Skil

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    Aug 13, 2006
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    #9
    Because you could still buy a brand new last-gen in April?:eek:

    Dude, they didn't sell them for just one day.:D
     
  10. supermac1 thread starter macrumors regular

    Joined:
    Jun 22, 2009
    #10
    Thanks. Tried with 2 problems.
    1- Their fax is full, won't accept my proof of purchase.
    2- It looks like they want a customer service number, which I don't have. So I just left that blank.
     
  11. panzer06 macrumors 68030

    panzer06

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    #11
    ClubMac 800-217-9153
     
  12. supermac1 thread starter macrumors regular

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    Jun 22, 2009
    #12
    Why call them? They can't help with my warranty.
     
  13. bolen macrumors 6502

    bolen

    Joined:
    Jul 22, 2008
    Location:
    Sweden
    #13
    Well, Apple wanted the number right?
    >> 2- It looks like they want a customer service number, which I don't have. So I just left that blank.
     
  14. Schtumple macrumors 601

    Schtumple

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    Jun 13, 2007
    Location:
    benkadams.com
    #14
    OP, I had to go through the same situation with Apple, they said I purchased my machine in April (actually late August). Took me 2 weeks of ringing them up for them to get it all sorted, I don't really like their system to be honest, it was their fault, but I'm supposed to fix it... really??

    But once it's done it's done and then it's all good to go.
     
  15. OllyW Moderator

    OllyW

    Staff Member

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    #15
    If you are having trouble faxing, try sending it by email to app_dop@apple.com
     
  16. panzer06 macrumors 68030

    panzer06

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    Sep 23, 2006
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    #16
    What he said...
     
  17. spaceboots06 macrumors 6502a

    spaceboots06

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    Jun 13, 2009
    Location:
    The Rotten Apple
    #17
    The clicking noise is probably the hard drive. Nothing to worry about!
     
  18. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #18
    Is Club Mac an authorized reseller?
    Because they sold you a computer that was registered as purchased in April. Didn't I answer your duplicate thread about this?

    How do you figure a clicking hard drive is nothing to worry about?

    Edit: as suspected here is your other thread. It seems you have questions, get answers and do nada.
     
  19. spaceboots06 macrumors 6502a

    spaceboots06

    Joined:
    Jun 13, 2009
    Location:
    The Rotten Apple
    #19
    It's the SMS sensor stopping the hard drive because it thinks that you're dropping the laptop. Shake your laptop a little and you'll hear the clicking noise the OP is talking about. Some are just very sensitive. My last notebook was.
     

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