I'm returning my iPhone 7 tomorrow

[Hal~9000]

True. I read in these threads, people, IMO, abusing Apple's return policy. Exchanging for really nothing, 5 or more phones, or getting one to use until their "color" comes in because they couldn't wait. Yes, I know there are real issues and I do feel sorry for those people, but some of the videos and pictures that are used to support their issues are not there.

It might not be a popular opinion with the spoiled ones but personally I've seen way too many lazy, or downright abusive consumers on the forum and really hope in the near future that Apple starts to charge a nice sized restocking fee on all iPhone returns in order to punish them

I've always been of the mindset that people should be much more responsible as consumers and do research ahead of time, kind of like when buying a car, to know that it's the right product for them before purchase.

The mindset of "well I don't know whether the product is worth it so I'll just buy to try it out for free since I can just return it without penalty!" imo is lazy, wasteful, and keeps those who have actually done research ahead of time to know they will keep the product from getting it.

Ideally the restocking fee would be:
1. Disclosed three times by the Apple rep or website before the sale
2. At least $50 as soon as the phone has been opened
3. Could not be waived under any circumstances (no matter how much whining the person does)

Not sure if a product is good enough and don't want to pay a restocking fee? Well then wait for reviews or keep trying out the phone in person at a Target, Best Buy, Apple Store, a friends iPhone, etc until you are sure that you want it.

 

[Newtons Apple]

I bought myself an iPhone 7 as a birthday present last week and it's battery life has been absolute rubbish. I know others have been reporting similar problems and I've read the iPhone 7 battery life thread, but mine seems to be worse than most - I am needing to charge it twice a day or keep it in low power mode to keep it going, and a few nights ago it went from 50-0% overnight while I was asleep (and made me miss my alarm).

So I took it to the Apple Store today and asked them to check it. The Genius I had ran the usual diagnostics and showed me the battery itself is fine. He then checked some other things and noticed I have recharged is 21 times in the past 9 days, which backs up what I said about needing to charge it twice a day. He even acknowledged that was strange. But he refused to replace it. Apparently although he can see it looks like I am needing to charge my battery fairly often, he sees nothing wrong with the battery or hardware itself and therefore there is no reason to replace it. He also mentioned he thinks it is a software problem and should be fixed with a software update.

I explained that I was aware of other users reporting the same thing and the general consensus seems to be a software issue, but that my situation seemed to be worse than what I've read anybody else experiencing, and I shouldn't be expected to keep my iPhone plugged in to stop it from reaching 0% until Apple release a software fix (if indeed that is the problem, and who knows when the update will be released). He told me there was nothing he could do and suggested I try resetting the phone and setting it up as new instead of restoring from a backup - an option I'm not interested in because I don't want to lose any of my data.

So I guess that's it - I'll be returning it tomorrow and going back to my 6. Overall it has been a sh***y experience made worse by a sh***y support response. I'm very disappointed.

Might be others reporting problems but most are MORE than happy with their battery life. I would return it and get another as what is going on with your device is not typical. BUT, if you would rather have your 6 back . . . . .

 

[xotigu]

I've also experienced the 50% battery before sleeping and waking up at totally 0% battery. But this was on the 2nd day of the phone, and I think it was downloading something from the backup/photos.
Haven't encountered it on the latter days. And battery seems to be fine.

 

[Hanzu Lao]

I bought myself an iPhone 7 as a birthday present last week and it's battery life has been absolute rubbish. I know others have been reporting similar problems and I've read the iPhone 7 battery life thread, but mine seems to be worse than most - I am needing to charge it twice a day or keep it in low power mode to keep it going, and a few nights ago it went from 50-0% overnight while I was asleep (and made me miss my alarm).

So I took it to the Apple Store today and asked them to check it. The Genius I had ran the usual diagnostics and showed me the battery itself is fine. He then checked some other things and noticed I have recharged is 21 times in the past 9 days, which backs up what I said about needing to charge it twice a day. He even acknowledged that was strange. But he refused to replace it. Apparently although he can see it looks like I am needing to charge my battery fairly often, he sees nothing wrong with the battery or hardware itself and therefore there is no reason to replace it. He also mentioned he thinks it is a software problem and should be fixed with a software update.

I explained that I was aware of other users reporting the same thing and the general consensus seems to be a software issue, but that my situation seemed to be worse than what I've read anybody else experiencing, and I shouldn't be expected to keep my iPhone plugged in to stop it from reaching 0% until Apple release a software fix (if indeed that is the problem, and who knows when the update will be released). He told me there was nothing he could do and suggested I try resetting the phone and setting it up as new instead of restoring from a backup - an option I'm not interested in because I don't want to lose any of my data.

So I guess that's it - I'll be returning it tomorrow and going back to my 6. Overall it has been a sh***y experience made worse by a sh***y support response. I'm very disappointed.

Probably one of the apps is causing this in your backup.

 

[KillaMac]

No I restored an iTunes backup of my phone. Out of curiosity I erased my iPhone 6 and restored the same backup and after using it for a few hours it's battery life is still far better than what I've experienced with the 7.


I'm not using it any differently to how I used my 6. The first few days I can chalk up to indexing etc, but when it drops 20% after 40min of standby a week later surely that must mean something is wrong.


Because it was on 50% and there was no need to charge it? Edit: you're missing the point anyway, the point was that it used 50% battery while in standby for a few hours.

Okay...screen shot the battery usage and show us.

 

[Elisha]

Yeah. I think setting up as new is the dumbest suggestion ever. $1000 phone, $200 billion dollar company. "Try setting up as new."

For the amount of money and worth of the company, figure it out Apple.

I never setup as new because I have s lot of data I don't want to lose.

I agree with you. It's ridiculous that the backup doesn't work well. I understand a bad backup can lead to a bad restore via iTunes, but what's the excuse for iCloud where the apps have to be downloaded and reinstalled as new?
I don't have a couple of days to get my phone back to where is is supposed to be just because I had to set it up as new for it to work.

 

[silverblack]

The mindset of "well I don't know whether the product is worth it so I'll just buy to try it out for free since I can just return it without penalty!" imo is lazy, wasteful, and keeps those who have actually done research ahead of time to know they will keep the product from getting it.

There are no right or wrong practices here. I'd like to believe that, in general, companies make policies to maximize their profits.

A relaxed return policy encourages impulse purchases. I have heard of too many times, salespeople encouraged customers to buy and think later. As much as people of this forum talked about returning phones 5 times, a lot of others are too lazy to bother making a return.

I suspect companies generally make more from impulse buyers than they lose from shoppers who abuse the return policy.

 

[NerdyName]

Very strange, I am over the moon with the battery life; I am a heavy user of my phone, I have music on throughout my working day and then in the gym afterwards, I also regularly message and use snap chat etc and find myself at between 10-20% by the time I go to bed.

 

[T5BRICK]

No I restored an iTunes backup of my phone. Out of curiosity I erased my iPhone 6 and restored the same backup and after using it for a few hours it's battery life is still far better than what I've experienced with the 7.

That doesn't prove anything. Restore your iPhone 7 and start fresh. See if the battery life is better.

I'm not using it any differently to how I used my 6. The first few days I can chalk up to indexing etc, but when it drops 20% after 40min of standby a week later surely that must mean something is wrong.

Doesn't matter. Something is using the battery. This is the first place you should look.

Because it was on 50% and there was no need to charge it? Edit: you're missing the point anyway, the point was that it used 50% battery while in standby for a few hours.

Oh I get it. I think you're just being stubborn.

 

[Harthag]

He told me there was nothing he could do and suggested I try resetting the phone and setting it up as new instead of restoring from a backup - an option I'm not interested in because I don't want to lose any of my data.

All I needed to read. Restore the phone as new and then report back. Stinks that this may not be your ideal solution but chances are good it will totally resolve your problem. When is the last time you did a fresh install, out of curiosity? If you last did a clean install say with an iPhone 4S and have always backed up and restored onto a new iPhone since then, that is your problem right there. You'll have the same problems over and over again with any new iPhone.

Can't you enable automatic downloads and then iTunes will transfer your apps and data from phone into iTunes? Allowing you to do a clean install and have all of your app and other data.

 

[iosuser]

I just posted this in another thread, but I'll post it here again.

I'm getting incredible battery life out of my 7. Last time I charged it was 3 days ago. Only thing I really changed was disable raise to wake. Everything else is all stock configuration. My iP7 was restored from a backup. The backup itself contains data all the way from 3GS days, and I've purchased every generation of iPhone since. Another words, I've never started fresh since the 3GS and every subsequent iPhone update.

 

[comics addict]

I just posted this in another thread, but I'll post it here again.

I'm getting incredible battery life out of my 7. Last time I charged it was 3 days ago. Only thing I really changed was disable raise to wake. Everything else is all stock configuration. My iP7 was restored from a backup. The backup itself contains data all the way from 3GS days, and I've purchased every generation of iPhone since. Another words, I've never started fresh since the 3GS and every subsequent iPhone update.

View attachment 666406

I imagine you made sure to have background app refresh turn off for all apps? I just got a 7 migrating over from a 6s & paired with an Apple Watch and I still have to charge my phone daily with similar usage hours such as yours mostly while on LTE.

 

[Newjackboy]

Yeah. I think setting up as new is the dumbest suggestion ever. $1000 phone, $200 billion dollar company. "Try setting up as new."

For the amount of money and worth of the company, figure it out Apple.

I never setup as new because I have s lot of data I don't want to lose.

Yeah, I never understood this suggestion. I have 200 apps with saved log in details. No friggen way I'm setting up as new
[doublepost=1476823060][/doublepost]

In many situations it's not about Apple, but about apps and their cache. I'm not even talking about situations, when apps developers not adopting their applications to latest OS version and latest devices.
If you don't care about it - way to go, but then don't cry about bad battery life, lag or other bugs.

Why is there no clear cache options. Apps like facebook and twitter need it badly
[doublepost=1476823156][/doublepost]

It might not be a popular opinion with the spoiled ones but personally I've seen way too many lazy, or downright abusive consumers on the forum and really hope in the near future that Apple starts to charge a nice sized restocking fee on all iPhone returns in order to punish them

I've always been of the mindset that people should be much more responsible as consumers and do research ahead of time, kind of like when buying a car, to know that it's the right product for them before purchase.

The mindset of "well I don't know whether the product is worth it so I'll just buy to try it out for free since I can just return it without penalty!" imo is lazy, wasteful, and keeps those who have actually done research ahead of time to know they will keep the product from getting it.

Ideally the restocking fee would be:
1. Disclosed three times by the Apple rep or website before the sale
2. At least $50 as soon as the phone has been opened
3. Could not be waived under any circumstances (no matter how much whining the person does)

Not sure if a product is good enough and don't want to pay a restocking fee? Well then wait for reviews or keep trying out the phone in person at a Target, Best Buy, Apple Store, a friends iPhone, etc until you are sure that you want it.

That's pathetic. Why u upset about it? You don't think Apple have run the maths?

 

[iosuser]

I imagine you made sure to have background app refresh turn off for all apps? I just got a 7 migrating over from a 6s & paired with an Apple Watch and I still have to charge my phone daily with similar usage hours such as yours mostly while on LTE.

No, background refresh is on for all my apps, with the single exception of Amazon. I disabled Amazon after I saw it listed in battery usage even though I hadn't opened it. I will admit though I'm not that heavy a user. I know battery usage is highly dependent on the user. The same usage scenario on my 6s I can get two days max, although I did purposely push it this time, started the day at 30% lol. It was down to 15% after almost 2hrs of using my workout logging app, yes the screen is on the whole time.

This was earlier today. I think I'm going to stop obsessing over keeping track of things like this. I've logged every tank of gas in the car since forever lol.

 

[its Dale]

r u playing Pokemon GO

 

[bushman4]

AS long as you're bringing it back. Wipe it clean and set it up as a new iPhone. That will tell you if it's the battery or the apps you're using draining the power
Just for your own satisfaction

 

[newellj]

I can tell you that in some cases the very annoying task of setting up new can solve a battery problem. One of my iPhone 6 phones had a continuing battery drain that was easy to spot in comparison to the other, identically configured, iPhone 6. Setting up as new did in fact solve whatever problem was going on in the background. Vexatious but effective, at least for whatever was ailing that phone.

 

[the caveman]

My iphone 7 128 matte black has been absolutely stellar battery life wise. I have a vastly superior life than my 6s ever hoped to have, actually pretty close to 6s plus.

 

[Matt T]

I'm really happy for those of you experiencing get battery life with your iPhone 7's. I'm not suggesting this is a problem with the iPhone 7 as a whole, I think it is a problem with my particular handset.

@Hanzu Lao and those of you suggesting it is a problem with my backup - I have been backing up and restoring my phones since my 3GS and I've never had this problem. 3GS > 4S > 5S > 6 all went smoothly, but 6 > 7 had problems. And as I said before, I erased my 6 and restored it back to the same backup and it has been performing perfectly - so I do not understand how my backup could be the problem. To me that indicates either a hardware problem with my particular handset, or some kind of software issue which is presumably affecting a small number of handsets including mine. I'm interested in hearing anybody's thoughts on why the backup could be the issue in light of this, other than personal anecdotes.

@KillaMac - I have attached the last screenshot I took. From 100% to 20% after 4.5hrs of usage (standby isn't in the screen but was around 6 hours). Right now my iPhone 6 is on 30% battery with nearly 8 hours of usage and 10hrs standby. It's not even close.

@T5BRICK - please explain how not charging my battery when it's at 50% is being stubborn?

I didn't mention it in my OP but there were a few other little problems with my 7 that I was also noticing - mostly that some apps like Podcasts and Instragram just stopped showing notifications, and once or twice the touch screen stopped responding for a few moments. Whether it was hardware or software or maybe a bit of both, I'm back on my iPhone 6 now and everything is running smoothly again - the 7 has been returned.

Thanks everyone for your input.

 

[T5BRICK]

and those of you suggesting it is a problem with my backup - I have been backing up and restoring my phones since my 3GS and I've never had this problem. 3GS > 4S > 5S > 6 all went smoothly, but 6 > 7 had problems. And as I said before, I erased my 6 and restored it back to the same backup and it has been performing perfectly - so I do not understand how my backup could be the problem. To me that indicates either a hardware problem with my particular handset, or some kind of software issue which is presumably affecting a small number of handsets including mine. I'm interested in hearing anybody's thoughts on why the backup could be the issue in light of this, other than personal anecdotes.

Trying to restore the backup onto your iPhone 6 doesn't make any sense. You stated yourself that you didn't have any battery issues there. Why would restoring that backup in this fashion tell you anything?

It's a standard form of troubleshooting. If you're not willing to try it, ok! It just reinforces my opinion that you're just being stubborn.

- I have attached the last screenshot I took. From 100% to 20% after 4.5hrs of usage (standby isn't in the screen but was around 6 hours). Right now my iPhone 6 is on 30% battery with nearly 8 hours of usage and 10hrs standby. It's not even close.

How about you actually post the top of that list. One of your apps could be causing excess drain on your battery and this could lead you down the path of figuring out why.

You don't wanna look into that? Sure! Again, I think you're just being stubborn.

- please explain how not charging my battery when it's at 50% is being stubborn?

Well, not charging it at 50% isn't what I would consider stubborn. It's this along with all of the other things you refused to do in order to actually troubleshoot the problem.

But hey you returned your phone and you're happy with your iPhone 6. Have fun.

 

[Matt T]

Trying to restore the backup onto your iPhone 6 doesn't make any sense. You stated yourself that you didn't have any battery issues there. Why would restoring that backup in this fashion tell you anything?

Sorry but I think you're the one not making any sense. It was the same backup restored to another phone running the same version of iOS - the only difference was the iPhone 7. Surely that would indicate the iPhone 7, being the only variable, was the issue?

 

[duffman9000]

Sorry but I think you're the one not making any sense. It was the same backup restored to another phone running the same version of iOS - the only difference was the iPhone 7. Surely that would indicate the iPhone 7, being the only variable, was the issue?

You said it yourself, some apps had strange behavior. I went through similar behavior when I bought a 6+. Restoring as new fixed whatever was wrong my previous back up or apps.

I went back to my backup, continued using the same apps and waited until either apps or iOS was updated. It took a while but eventually battery life was where it should have been.

Coming from a 6+ I'm satisfied with the battery life on a 7.

 

[Teeceman]

OP, IMHO you've done the right thing in returning the device, you could wait for a fix that might never come. I've also restored my backup from previous devices and not experienced a battery problem.

There are people returning/exchanging phones just to change the colour or to get a better screen because Apple's policy allows you to exchange or refund this shouldn't be a problem to anyone.

Consumers vote with their wallets and purses.

 

[Hanzu Lao]

I'm really happy for those of you experiencing get battery life with your iPhone 7's. I'm not suggesting this is a problem with the iPhone 7 as a whole, I think it is a problem with my particular handset.

@Hanzu Lao and those of you suggesting it is a problem with my backup - I have been backing up and restoring my phones since my 3GS and I've never had this problem. 3GS > 4S > 5S > 6 all went smoothly, but 6 > 7 had problems. And as I said before, I erased my 6 and restored it back to the same backup and it has been performing perfectly - so I do not understand how my backup could be the problem. To me that indicates either a hardware problem with my particular handset, or some kind of software issue which is presumably affecting a small number of handsets including mine. I'm interested in hearing anybody's thoughts on why the backup could be the issue in light of this, other than personal anecdotes.

@KillaMac - I have attached the last screenshot I took. From 100% to 20% after 4.5hrs of usage (standby isn't in the screen but was around 6 hours). Right now my iPhone 6 is on 30% battery with nearly 8 hours of usage and 10hrs standby. It's not even close.

@T5BRICK - please explain how not charging my battery when it's at 50% is being stubborn?

I didn't mention it in my OP but there were a few other little problems with my 7 that I was also noticing - mostly that some apps like Podcasts and Instragram just stopped showing notifications, and once or twice the touch screen stopped responding for a few moments. Whether it was hardware or software or maybe a bit of both, I'm back on my iPhone 6 now and everything is running smoothly again - the 7 has been returned.

Thanks everyone for your input.

I'm just speaking from my own experience. Most of the time when i got a new iPhone and restored it from backup i would have some battery life problems. Not all apps are optimized to run on iPhone 7 yet, so it would make some sense.

Software issue is more likely in my opinion than hardware issue.

 

[KillaMac]

I'm really happy for those of you experiencing get battery life with your iPhone 7's. I'm not suggesting this is a problem with the iPhone 7 as a whole, I think it is a problem with my particular handset.

@Hanzu Lao and those of you suggesting it is a problem with my backup - I have been backing up and restoring my phones since my 3GS and I've never had this problem. 3GS > 4S > 5S > 6 all went smoothly, but 6 > 7 had problems. And as I said before, I erased my 6 and restored it back to the same backup and it has been performing perfectly - so I do not understand how my backup could be the problem. To me that indicates either a hardware problem with my particular handset, or some kind of software issue which is presumably affecting a small number of handsets including mine. I'm interested in hearing anybody's thoughts on why the backup could be the issue in light of this, other than personal anecdotes.

@KillaMac - I have attached the last screenshot I took. From 100% to 20% after 4.5hrs of usage (standby isn't in the screen but was around 6 hours). Right now my iPhone 6 is on 30% battery with nearly 8 hours of usage and 10hrs standby. It's not even close.

@T5BRICK - please explain how not charging my battery when it's at 50% is being stubborn?

I didn't mention it in my OP but there were a few other little problems with my 7 that I was also noticing - mostly that some apps like Podcasts and Instragram just stopped showing notifications, and once or twice the touch screen stopped responding for a few moments. Whether it was hardware or software or maybe a bit of both, I'm back on my iPhone 6 now and everything is running smoothly again - the 7 has been returned.

Thanks everyone for your input.

Why are you hiding the rest of high usage info that is above music on your ss? You are scrolled down a bit and then not showing your standby. Something is not adding up here.