I'm returning my iPhone 7 tomorrow

[WaveGOD]

I'm really happy for those of you experiencing get battery life with your iPhone 7's. I'm not suggesting this is a problem with the iPhone 7 as a whole, I think it is a problem with my particular handset.

@Hanzu Lao and those of you suggesting it is a problem with my backup - I have been backing up and restoring my phones since my 3GS and I've never had this problem. 3GS > 4S > 5S > 6 all went smoothly, but 6 > 7 had problems. And as I said before, I erased my 6 and restored it back to the same backup and it has been performing perfectly - so I do not understand how my backup could be the problem. To me that indicates either a hardware problem with my particular handset, or some kind of software issue which is presumably affecting a small number of handsets including mine. I'm interested in hearing anybody's thoughts on why the backup could be the issue in light of this, other than personal anecdotes.

@KillaMac - I have attached the last screenshot I took. From 100% to 20% after 4.5hrs of usage (standby isn't in the screen but was around 6 hours). Right now my iPhone 6 is on 30% battery with nearly 8 hours of usage and 10hrs standby. It's not even close.

@T5BRICK - please explain how not charging my battery when it's at 50% is being stubborn?

I didn't mention it in my OP but there were a few other little problems with my 7 that I was also noticing - mostly that some apps like Podcasts and Instragram just stopped showing notifications, and once or twice the touch screen stopped responding for a few moments. Whether it was hardware or software or maybe a bit of both, I'm back on my iPhone 6 now and everything is running smoothly again - the 7 has been returned.

Thanks everyone for your input.

The biggest misconception I see in this thread is that setting up as a new iPhone will cause you to lose your data. It won't. As long as you first back up the phone to iCloud and/or your computer, you'all be able to sync that info after you set the iPhone up as new.

As far as a reason for this, there are myriad possibilities but software that's configured to work perfectly on one device might not always work well when copied to another device and trying to keep all the settings consistent (user settings and system level settings).

Apple acknowledges this and provides a support article on it which advises to backup, setup as new, confirm the problem is solved, and then sync your data back to the new phone from your computer or iCloud:

https://support.apple.com/en-us/HT204686

 

[daviddth]

True. I read in these threads, people, IMO, abusing Apple's return policy. Exchanging for really nothing, 5 or more phones, or getting one to use until their "color" comes in because they couldn't wait.

I can only like this post once

100% agree that while the policy is nice, people are using it for ridiculous reasons like changing their mind on color, or as an interim phone while their other phone arrives. I'd like to see Apple tighten up on the serial offenders as that person who gets 6 or 7 phones, and there are plenty that do, means others who are waiting on their phones have to wait longer.

You should be able to exchange faulty phones, but changing your mind on a color or size should never be a valid reason to return the phone.

 

[duffman9000]

You should be able to exchange faulty phones, but changing your mind on a color or size should never be a valid reason to return the phone.

You're wrong and I'm glad Apple has better sense. Returning something because you don't like it is a valid reason for a return.

 

[The Game 161]

Battery life is highly dependent on usage.

And why would you leave your phone unplugged at night? Do you not have access to an electrical outlet where you sleep?

I know some may not need to charge at night if it has like 40-50% left but I always do as it saves charging during the day

 

[Leo90]

I ended uo returning mine as I couldnt justify spending 819 pounds on a 7 Plus, after a few days I realised how insignificant the update was tbh so I just got a OnePlus 3 and I am really happy with the device and money I saved.

 

[daviddth]

You're wrong and I'm glad Apple has better sense. Returning something because you don't like it is a valid reason for a return.

Your opinion and I don't agree. Do your research and buy something and if you buy the wrong thing then sell it and buy something else. Would you take your brand new car back after a week and say "I prefer the blue one not the green one" and expect them to swap it for nothing? What about a house? No? well why expect Apple to do it with a phone

 

[duffman9000]

Your opinion and I don't agree. Do your research and buy something and if you buy the wrong thing then sell it and buy something else. Would you take your brand new car back after a week and say "I prefer the blue one not the green one" and expect them to swap it for nothing? What about a house? No? well why expect Apple to do it with a phone

Apple already did the research for me. Why are you using a straw man car argument when I am allowed a grace period to return the car if under X amount of days and X amount of miles? You didn't know that?

Again, stop using straw man arguments when Apple allows returning stuff. Apple allows if under X amount of days this therefore your argument is invalid.

 

[daviddth]

Apple already did the research for me. Why are you using a straw man car argument when I am allowed a grace period to return the car if under X amount of days and X amount of miles? You didn't know that?

Again, stop using straw man arguments when Apple allows returning stuff. Apple allows if under X amount of days this therefore your argument is invalid.

No car dealer here would ever allow a return of a car. It seem as though the laws for the USA are different - no need for people to make up their mind before purchases, just change it later. Pretty screwed up actually

Here almost no retailers will allow you to return opened and used goods because you changed your mind - to even contemplate that seems so stupid to most consumers here

 

[duffman9000]

No car dealer here would ever allow a return of a car. It seem as though the laws for the USA are different - no need for people to make up their mind before purchases, just change it later. Pretty screwed up actually

Here almost no retailers will allow you to return opened and used goods because you changed your mind - to even contemplate that seems so stupid to most consumers here

Dealers here do allow a very short grace period. They may or may not charge you a small fee.

You're comparing all purchases to buying an iPhone. I'm sure Apple is already aware that some people return to swap. It's probably why the return policy was changed from 30 to 14 days.

 

[newellj]

The biggest misconception I see in this thread is that setting up as a new iPhone will cause you to lose your data. It won't. As long as you first back up the phone to iCloud and/or your computer, you'all be able to sync that info after you set the iPhone up as new.

As far as a reason for this, there are myriad possibilities but software that's configured to work perfectly on one device might not always work well when copied to another device and trying to keep all the settings consistent (user settings and system level settings).

Apple acknowledges this and provides a support article on it which advises to backup, setup as new, confirm the problem is solved, and then sync your data back to the new phone from your computer or iCloud:

https://support.apple.com/en-us/HT204686

Pretty sure you're going to lose your texts and health data unless you do a non-standard backup and restore of just that data.