I'm returning my iPhone 7 tomorrow

Matt T

macrumors regular
Original poster
Dec 1, 2005
164
9
Australia
I bought myself an iPhone 7 as a birthday present last week and it's battery life has been absolute rubbish. I know others have been reporting similar problems and I've read the iPhone 7 battery life thread, but mine seems to be worse than most - I am needing to charge it twice a day or keep it in low power mode to keep it going, and a few nights ago it went from 50-0% overnight while I was asleep (and made me miss my alarm).

So I took it to the Apple Store today and asked them to check it. The Genius I had ran the usual diagnostics and showed me the battery itself is fine. He then checked some other things and noticed I have recharged is 21 times in the past 9 days, which backs up what I said about needing to charge it twice a day. He even acknowledged that was strange. But he refused to replace it. Apparently although he can see it looks like I am needing to charge my battery fairly often, he sees nothing wrong with the battery or hardware itself and therefore there is no reason to replace it. He also mentioned he thinks it is a software problem and should be fixed with a software update.

I explained that I was aware of other users reporting the same thing and the general consensus seems to be a software issue, but that my situation seemed to be worse than what I've read anybody else experiencing, and I shouldn't be expected to keep my iPhone plugged in to stop it from reaching 0% until Apple release a software fix (if indeed that is the problem, and who knows when the update will be released). He told me there was nothing he could do and suggested I try resetting the phone and setting it up as new instead of restoring from a backup - an option I'm not interested in because I don't want to lose any of my data.

So I guess that's it - I'll be returning it tomorrow and going back to my 6. Overall it has been a sh***y experience made worse by a sh***y support response. I'm very disappointed.
 
  • Like
Reactions: robotica

Thor_1

macrumors 6502a
Sep 18, 2016
950
599
Texas
I bought myself an iPhone 7 as a birthday present last week and it's battery life has been absolute rubbish. I know others have been reporting similar problems and I've read the iPhone 7 battery life thread, but mine seems to be worse than most - I am needing to charge it twice a day or keep it in low power mode to keep it going, and a few nights ago it went from 50-0% overnight while I was asleep (and made me miss my alarm).

So I took it to the Apple Store today and asked them to check it. The Genius I had ran the usual diagnostics and showed me the battery itself is fine. He then checked some other things and noticed I have recharged is 21 times in the past 9 days, which backs up what I said about needing to charge it twice a day. He even acknowledged that was strange. But he refused to replace it. Apparently although he can see it looks like I am needing to charge my battery fairly often, he sees nothing wrong with the battery or hardware itself and therefore there is no reason to replace it. He also mentioned he thinks it is a software problem and should be fixed with a software update.

I explained that I was aware of other users reporting the same thing and the general consensus seems to be a software issue, but that my situation seemed to be worse than what I've read anybody else experiencing, and I shouldn't be expected to keep my iPhone plugged in to stop it from reaching 0% until Apple release a software fix (if indeed that is the problem, and who knows when the update will be released). He told me there was nothing he could do and suggested I try resetting the phone and setting it up as new instead of restoring from a backup - an option I'm not interested in because I don't want to lose any of my data.

So I guess that's it - I'll be returning it tomorrow and going back to my 6. Overall it has been a ****** experience made worse by a ****** support response.
That does suck. did you do a fresh install without your backup? Only ask because your backup may be bad.

My 7 goes 2 plus days between charges.
 
Last edited:

maxsix

Suspended
Jun 28, 2015
3,102
3,683
Western Hemisphere
I bought myself an iPhone 7 as a birthday present last week and it's battery life has been absolute rubbish. I know others have been reporting similar problems and I've read the iPhone 7 battery life thread, but mine seems to be worse than most - I am needing to charge it twice a day or keep it in low power mode to keep it going, and a few nights ago it went from 50-0% overnight while I was asleep (and made me miss my alarm).

So I took it to the Apple Store today and asked them to check it. The Genius I had ran the usual diagnostics and showed me the battery itself is fine. He then checked some other things and noticed I have recharged is 21 times in the past 9 days, which backs up what I said about needing to charge it twice a day. He even acknowledged that was strange. But he refused to replace it. Apparently although he can see it looks like I am needing to charge my battery fairly often, he sees nothing wrong with the battery or hardware itself and therefore there is no reason to replace it. He also mentioned he thinks it is a software problem and should be fixed with a software update.

I explained that I was aware of other users reporting the same thing and the general consensus seems to be a software issue, but that my situation seemed to be worse than what I've read anybody else experiencing, and I shouldn't be expected to keep my iPhone plugged in to stop it from reaching 0% until Apple release a software fix (if indeed that is the problem, and who knows when the update will be released). He told me there was nothing he could do and suggested I try resetting the phone and setting it up as new instead of restoring from a backup - an option I'm not interested in because I don't want to lose any of my data.

So I guess that's it - I'll be returning it tomorrow and going back to my 6. Overall it has been a sh***y experience made worse by a sh***y support response. I'm very disappointed.
Slowly but surely Apple is walking back it's world class support policies, the unofficial ones at least. Where they'd once give a customer the benefit of the doubt, they're now beginning to hold a hard line.

As iPhone gets older and Apple fails to find the next blockbuster product to keep the vast profits coming in, they've got to gradually tighten their belt. No company can sustain massive growth forever. Apples future looks rather sobering.
 
  • Like
Reactions: robotica

Givmeabrek

macrumors 68040
Apr 20, 2009
3,378
1,046
NY
You really need to do a restore as new before returning it and try it that way. Most people are getting one or two days from an iPhone 7. My plus easily gets two days. Be sure you have a decent cell signal. A weak signal will drain the battery quickly. I wouldn't wait for any software "fix".
 

silverblack

macrumors 68030
Nov 27, 2007
2,671
817
So I took it to the Apple Store today and asked them to check it. The Genius I had ran the usual diagnostics and showed me the battery itself is fine. He then checked some other things and noticed I have recharged is 21 times in the past 9 days, which backs up what I said about needing to charge it twice a day. He even acknowledged that was strange. But he refused to replace it.
If you are within the return period, you don't need his permission. Just return it and buy/order another one to see if the problem remains.
 
  • Like
Reactions: ABC5S

Thor_1

macrumors 6502a
Sep 18, 2016
950
599
Texas
Slowly but surely Apple is walking back it's world class support policies, the unofficial ones at least. Where they'd once give a customer the benefit of the doubt, they're now beginning to hold a hard line.

As iPhone gets older and Apple fails to find the next blockbuster product to keep the vast profits coming in, they've got to gradually tighten their belt. No company can sustain massive growth forever. Apples future looks rather sobering.
True. I read in these threads, people, IMO, abusing Apple's return policy. Exchanging for really nothing, 5 or more phones, or getting one to use until their "color" comes in because they couldn't wait. Yes, I know there are real issues and I do feel sorry for those people, but some of the videos and pictures that are used to support their issues are not there.
 

bsmith4832

macrumors regular
Jul 27, 2010
118
37
North East, USA
That does suck. did you do a fresh install without your backup? Only ask because your backup may be bad.

My 7 goes 2 plus days between charges.
I second this. Do a clean install (which I'm surprised support didn't make you try that to begin with). I've seen bad backups tank battery life numerous times. It's also the primary reason I setup every new iPhone I get as a new phone. Sure it might be a little annoying, but it's best to start there.
 

freddisier

macrumors newbie
Mar 11, 2016
29
27
I also returned my iphone 7 to get the 6S Plus.
The stock situation for 7 Plus is ridiculous.
While the camera is better in low lights, i don't think it would make a big difference for me as I rarely take photos in low light.
The only thing I miss is the home button :(. The new home button is so slick and works so smoothly.
 

Givmeabrek

macrumors 68040
Apr 20, 2009
3,378
1,046
NY
Yours might but it's meaningless.

There's literally thousands of different usage patterns for smartphones. Comparing battery life is pointless and a complete waste of time.
Actually thousands of different usage patterns showing one to two days battery life is an excellent way to show what expectations should be. If a handful of users are only getting half a day or less it very clearly shows that the problem is not the iPhone design but a usage or software issue.
 
  • Like
Reactions: gotong and ABC5S

mi7chy

macrumors 603
Oct 24, 2014
5,954
6,919
A10 SoC in the iPhone 7 series is the first generation to get ARM big.LITTLE architecture. It takes time to correctly tune the OS to balance the load between the hotter higher performance cores and cooler higher efficiency cores. iOS usually doesn't hit maturity until x.3.x release so either wait it out about half a year or go with the less finicky iPhone 6S series.
 
Last edited:

Thor_1

macrumors 6502a
Sep 18, 2016
950
599
Texas
Actually thousands of different usage patterns showing one to two days battery life is an excellent way to show what expectations should be. If a handful of users are only getting half a day or less it very clearly shows that the problem is not the iPhone design but a usage or software issue.
Agreed. It could be a bad battery or a bad backup. Might be better to find out now before next phone has the same problem.
 
  • Like
Reactions: ABC5S

dennisjr631

macrumors 6502
Aug 15, 2009
252
73
I learned my lesson about 5 iPhones ago. When ever I get a new one I always set up as new. Never restore from a backup !!! I've seen it to many times people will restore a new iPhone from a backup of last years device. Then they complain there battery sucks but they won't try setting up as new. O well some people have to learn the hard way.
 

predation

macrumors 65816
Apr 3, 2013
1,126
736
Yeah. I think setting up as new is the dumbest suggestion ever. $1000 phone, $200 billion dollar company. "Try setting up as new."

For the amount of money and worth of the company, figure it out Apple.

I never setup as new because I have s lot of data I don't want to lose.
 

Radon87000

macrumors 604
Nov 29, 2013
7,564
5,757
My 7 Plus lasts 1.5 days between charges.My iPhone 6 needed charging twice a day.If you value battery life go for the Plus variant.It wipes the floor with the smaller size in battery life
 

Kahsheh

macrumors regular
Sep 14, 2016
222
50
With one of my iPhones (previous generations back), I had an issue with the battery. Took it to the genius bar and met a very arrogant genius. Basically never helped me and treated me like an idiot who does not know how to use a smartphone phone. He turned off everything that I use - such as bluetooth, dimmed the screen, told me to limit usage (wtf) etc. I pair my phone with my car so the bluetooth is important to me.

Anyway, long story short, I called apple and complained how I was treated at the store. The store called me afterwards and said they will replace my phone. Sure enough, the new one was an improvement.
 
  • Like
Reactions: comics addict

Cycling Asia

macrumors regular
Mar 19, 2016
221
163
With one of my iPhones (previous generations back), I had an issue with the battery. Took it to the genius bar and met a very arrogant genius. Basically never helped me and treated me like an idiot who does not know how to use a smartphone phone. He turned off everything that I use - such as bluetooth, dimmed the screen, told me to limit usage (wtf) etc. I pair my phone with my car so the bluetooth is important to me.

Anyway, long story short, I called apple and complained how I was treated at the store. The store called me afterwards and said they will replace my phone. Sure enough, the new one was an improvement.
Did the store also replace the genius?
 

Matt T

macrumors regular
Original poster
Dec 1, 2005
164
9
Australia
That does suck. did you do a fresh install without your backup? Only ask because your backup may be bad.
No I restored an iTunes backup of my phone. Out of curiosity I erased my iPhone 6 and restored the same backup and after using it for a few hours it's battery life is still far better than what I've experienced with the 7.

Screen shot your battery usage for us. I have a feeling you are expecting to much from the phone when your usage is high.
I'm not using it any differently to how I used my 6. The first few days I can chalk up to indexing etc, but when it drops 20% after 40min of standby a week later surely that must mean something is wrong.

why would you leave your phone unplugged at night? Do you not have access to an electrical outlet where you sleep?
Because it was on 50% and there was no need to charge it? Edit: you're missing the point anyway, the point was that it used 50% battery while in standby for a few hours.
 
Last edited:
  • Like
Reactions: its Dale

deivydas

macrumors member
Sep 28, 2014
66
86
Vilnius, Lithuania
Yeah. I think setting up as new is the dumbest suggestion ever. $1000 phone, $200 billion dollar company. "Try setting up as new."

For the amount of money and worth of the company, figure it out Apple.

I never setup as new because I have s lot of data I don't want to lose.
In many situations it's not about Apple, but about apps and their cache. I'm not even talking about situations, when apps developers not adopting their applications to latest OS version and latest devices.
If you don't care about it - way to go, but then don't cry about bad battery life, lag or other bugs.
 
  • Like
Reactions: Hanzu Lao and ABC5S