iMac 5K delays thread (please add your data!)

Discussion in 'iMac' started by Thorf13, Nov 18, 2014.

  1. Thorf13, Nov 18, 2014
    Last edited: Nov 18, 2014

    Thorf13 macrumors member

    Joined:
    Nov 12, 2014
    #1
    Have you ordered a new 5K iMac from Apple's online store?

    If the answer is yes, please help us all out by adding your information to this thread. Even if you have already received your order, it will help us to get the big picture if you post your details. I'm especially interested in hearing from people who ordered the base model, or configurations with the i5 and/or M290X.

    I am collecting all of this data in a spreadsheet over at Google:

    https://docs.google.com/spreadsheets/d/1pj-L-iwbRDIX4_ZUtsQZtySYovN0gIWISOzTF0xPb6k/edit?usp=sharing

    Please post using the following template:

    Configuration: i7, 8GB, 256GB SSD/1TB Fusion, M295X
    Selected Shipping Option: Standard or Expedited
    Available Time to Ship: 2-3 days, 5-7 days, 7-10 days, etc.
    Date/Time Ordered: Oct 28 11:18 JST
    Delivery (from Order Status): Nov 23 - 28

    You can list the time in your local timezone, but please mark it as such. Or you can use UST.

    Here's a blank one:

    Configuration:
    Selected Shipping Option:
    Available Time to Ship:
    Date/Time Ordered:
    Delivery (from Order Status):

    And if you have received it already, add this section too:

    Processing Items:
    Preparing for Shipment:
    Shipped:
    Carrier/Estimated Delivery:
    Received:

    For example:

    Processing Items: Oct 24
    Preparing for Shipment: Oct 28, at 12:12 pm PDT
    Shipped: Oct 29, at 12:23 am PDT
    Carrier/Estimated Delivery: FedEx. Nov 3, by 8 pm PST
    Received: Nov 3

    Note that you can also just comment this stuff on the spreadsheet and I will add it in there directly.

    Goals: I'd like to find out the reason for the delay, and we may well be able to do so if we have the right data, i.e. the configurations people have chosen, the dates of the order, and so on. Figuring out the reason for the delay may make it a little harder to bear. At least we'd know what's going on.

    Thanks for your cooperation!

    Relevant Links:
    I Ordered My Retina iMac High End What did you get?
    Apple Online Store USA, UK, Japan
     
  2. frenchtony, Nov 18, 2014
    Last edited: Nov 18, 2014

    frenchtony macrumors member

    Joined:
    Jan 3, 2013
    Location:
    London
    #2
    Configuration: i7, 8GB, 1TB SSD, M295X
    Selected Shipping Option: Standard
    Available Time to Ship: 19-24 Nov
    Date/Time Ordered: Nov 4

    Country: UK

    19th is tomorrow, reading all the posts I'm unlikely to get it this week!
     
  3. Thorf13 thread starter macrumors member

    Joined:
    Nov 12, 2014
    #3
    I'm afraid it seems unlikely. What has been happening is that when your order reaches its first due date they extend it, and send you an e-mail around the same time.
     
  4. frenchtony macrumors member

    Joined:
    Jan 3, 2013
    Location:
    London
    #4
    On your spreadsheet, when the dates are underlined and in bold, it means the actual delivery date I presume?
     
  5. Thorf13 thread starter macrumors member

    Joined:
    Nov 12, 2014
    #5
    That's right. I changed it to make it clearer.
     
  6. qunit macrumors newbie

    Joined:
    Oct 22, 2014
    #6
    Ordered at Apple Retail store:
    Configuration: i7, 8GB, 512GB SSD, M295X
    Available Time to Ship: Unknown
    Date/Time Ordered: October 25th
    Country: Netherlands
     
  7. henriquede81 macrumors member

    Joined:
    Nov 13, 2014
    Location:
    Germany
    #7
    Ordered at Apple Store Germany.
    Configuration: i7, 8GB, 1TB Fusion, M295X
    Selected Shipping Option: Standard
    Available Time to Ship: 5-7 days
    Date Ordered: Oct 21
    Internally cancelled by Apple and consequent new order in place without reasonable reason and without notifying the costumer [myself]: Oct 30
    Preparing for Shipment: Nov 3
    Processing Items [yes, again!]: Nov 13... still the current status!
    Delivery (from Order Status): Nov 26 - 28
     
  8. Thorf13 thread starter macrumors member

    Joined:
    Nov 12, 2014
    #8
    henriquede81, you've been really unlucky by the looks of things. The cancellation of your order has moved you to a spot in the queue just past the last known shipments. I really feel for you.
     
  9. Yester5 macrumors regular

    Yester5

    Joined:
    Nov 26, 2009
    Location:
    Pittsburgh, PA
    #9
    Configuration:
    4.0GHz QC i7 Turboboost 4.4GHz
    32GB 1600MHz DDR3 SDRAM-4x8GB
    3TB Fusion Dr (3TB+128GBFlash)
    AMD Radeon R9 M295X 4GB GDDR5
    MAGIC TRACKPAD
    Apple WL Kybd (English)+UG
    COUNTRY KIT
    Selected Shipping Option: standard shipping
    Available Time to Ship: 5-7 business days
    Date/Time Ordered: Nov 1
    Delivery (from Order Status): Dec 3-5 (changed from Nov12-15)

    And if you have received it already, add this section too:

    Processing Items:
    Preparing for Shipment:
    Shipped:
    Carrier/Estimated Delivery:
    Received:
    I received an email today that changed the delivery date from Nov 24-27 to Dec 3-5 :(
     
  10. henriquede81 macrumors member

    Joined:
    Nov 13, 2014
    Location:
    Germany
    #10
    Yep, I'm feeling unlucky but also very disappointed because the only outcome I've from all the support emails and phone calls is: "We're sorry for that!"

    In the meantime I'm setting up a Win/Linux desktop alternative cutting-edge (by myself) to plug with a 4K monitor... In the next days I'm going to figure out if I'm actually saying bye-bye Apple going back to the Linux field, after all these many many many happy Apple years in the past.
     
  11. paul.p macrumors member

    paul.p

    Joined:
    Apr 26, 2012
    Location:
    Tulsa, OK
    #11
    Configuration: i7, 8GB, 512 SSD, M295X
    Selected Shipping Option: Standard
    Available Time to Ship: 1st was 7-10, 2nd 5-7
    Date/Time Ordered: Oct 30th 9-10am
    Delivery (from Order Status): Dec 1-3
    Country: USA
     
  12. frenchtony macrumors member

    Joined:
    Jan 3, 2013
    Location:
    London
    #12
    There you go, got my dreaded email from Apple Store.
    My new "estimated dispatch date" is Nov 27.
    Delivery: 01 Dec, 2014 - 03 Dec, 2014

    You can update your spreadsheet :)
     
  13. trjwv macrumors regular

    Joined:
    Feb 24, 2010
    Location:
    kentucky...Go Cats
    #13
    Ordered November 2 at apple.com
    Just changed my shipping dates to Dec 1 to Dec 3 by 2 - 3 business days
    Configuration
    4.0GHz QC i7 Turboboost 4.4GHz
    32GB 1600MHz DDR3 SDRAM-4x8GB
    1TB Flash Storage
    AMD Radeon R9 M295X 4GB GDDR5
    APPLE MAGIC MOUSE
    Apple WL Kybd (English)+UG
    COUNTRY KIT
    Services and Support

    AppleCare Protection Plan for iMac - Auto-enroll
    Automatically registered with your Apple Hardware.
    Add Free Gift Message
     
  14. iczster macrumors member

    Joined:
    Oct 23, 2014
    #14
    Configuration: i7, 8GB, 512GB SSD, M295X
    Selected Shipping Option: Standard
    Available Time to Ship: 14 - 19 Nov (now delayed 26-28th)
    Date/Time Ordered: Oct 30

    Country: UK
     
  15. Yester5 macrumors regular

    Yester5

    Joined:
    Nov 26, 2009
    Location:
    Pittsburgh, PA
    #15
    My credit card shows a temporary authorization for the total amount, posted today....so, that's something at least :)
     
  16. henriquede81 macrumors member

    Joined:
    Nov 13, 2014
    Location:
    Germany
    #16
    My Credit Card had the riMac price "blocked" between the 21st to 30th October! Since then, the money is "available" and nothing else happened.

    For clarity:
    My 1st delivery date: Nov 4-6
    My 2nd delivery date: Nov 14-19
    My 3rd (current..) delivery date: Nov 26-28
     
  17. SpitUK macrumors 6502

    SpitUK

    Joined:
    Mar 5, 2010
    Location:
    East Yorkshire, UK
    #17
    Ordered an i7, M295x, 256Gb SSD, 8Gb on 6th November in the UK. Showing 1st-5th December delivery date :(
     
  18. Quixotic3 macrumors newbie

    Joined:
    Mar 25, 2009
    #18
    27-inch iMac with Retina 5K display Hardware
    4.0GHz Quad-core Intel Core i7, Turbo Boost up to 4.4GHz
    16GB 1600MHz DDR3 SDRAM - 2x8GB
    3TB Fusion Drive
    AMD Radeon R9 M295X 4GB GDDR5
    Magic Trackpad
    Apple Wireless Keyboard (English) & User's Guide
    Accessory Kit

    Ordered Oct.30
    ...Processing Items Available to ship: 7-10 business days
    Delivers: Nov 13 - Nov 18 by 2-3 Business Days

    Delayed

    ...Processing Items Available to ship: 5-7 business days
    Delivers: Nov 26 - Dec 1 by 2-3 Business Days
     
  19. PhoenixMac macrumors 65816

    Joined:
    Mar 7, 2010
  20. Chuck Rodent macrumors regular

    Chuck Rodent

    Joined:
    Jan 9, 2014
    #20
    Configuration: i7, 16GB, 512GB SSD, M295X
    Selected Shipping Option: Standard
    Available Time to Ship: 2-3 weeks
    Date/Time Ordered: Nov 11
    Delivery (from Order Status): Dec 4 - 11
    Country Canada
     
  21. frenchtony macrumors member

    Joined:
    Jan 3, 2013
    Location:
    London
    #21
    Went (surprisingly) to the "preparing for dispatch" step:

    Preparing for Dispatch Dispatched: 5-7 business days
    Delivery: 01 Dec, 2014 - 03 Dec, 2014 by Standard Shipping

    The delivery date didn't change though.
     
  22. Korky macrumors member

    Joined:
    Nov 20, 2014
    #22
    Hi Guys....

    Got my email yesterday evening as well. Was meant to be delivered this week but a fortnight delay now as well :(
     
  23. AppleInLVX macrumors 65816

    AppleInLVX

    Joined:
    Jan 12, 2010
    #23
    Yeah, I just woke up to the bad news too. I moved from processing to Preparing for Shipment, but the delivery date slid from 21-26 Nov all the way to 5-9 Dec.

    Not impressed, Apple. Not impressed at all.
     
  24. Korky macrumors member

    Joined:
    Nov 20, 2014
    #24
    Sorry earlier post was v quick

    Ordered: i7, 3TB, 8GB, M290
    Ordered 5th Nov
    Est Del: 20-25 Nov

    Last night all delayed to est del 2-5th Dec
     
  25. boonedocks macrumors newbie

    Joined:
    Nov 14, 2008
    #25
    Mine was ordered Nov. 2, originally shipping Nov. 19-24. Earlier this week it was delayed until December 1-3. But just today I got a shipping notice and delivery next week.
     

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