TNT "Express" + Apple Customer Service = Pathetic
Maaij said:
Apple
Got the ****** delay email from Apple. I order mine on 31-08 and the oob date was 12-10. Its delayed to 18-10. Hope it ship soon
Things could be much worse....
Let's hope the following situation doesn't happen to you:
> Sep 7 - Order Placed... Expected ship on or before Oct 5
> Oct 11 - TNT Express calls me "Sir, we may be a few days late with your package. It has been accidentally left out in the rain at our depot. We need to dry it off and assess the damage"
> Oct 12 - TNT shows up at my office with a destroyed box. It is clear that the bottom 35 centimeters of the box have been completely submerged in water. They recommend that I accept and call Apple. When I take the computer out of the remains of the box, water literally drips out of the speakers on the bottom.
I immediately phone Apple... Their response "We're very sorry. A replacement will be sent with highest priority. It should ship within the
NEXT 4 WEEKS! "
> New expected ship date: November 9th. UNACCEPTABLE!
Two comments:
A.) TNT Express is pathetic. How can you "accidentally leave a package in the rain". It's not as if it isn't evident on the box that the contents are a computer. FedEx provides such a better service. I wish Apple would select a new logistics provider here in Europe.
B.) Apple customer service is equally pathetic. They have done ZERO to accommodate this situation. I am currently a windows user and this would be my first Apple. Instead of correcting the problem they have placed me at the back of the queue. I will cancel my order today out of principle.