If the screen bugs you - replace the computer (it is still withing 14 days, isn't it?)!
Tom B.
Yes, I am I'm having it picked up tomorrow. And thanks, Tom, for your input on this thread but especially on the "yellow tint" thread (I think it was.) You definitely are the master, as somebody else said.
Anyway, I'll post about my final experience with Apple and then I think we should just let this thread die.
I called a brick and mortar store first thing this morning. Learned you can't return refurbs there. Next, I called Apple, and they gave me kind of a hard time on the phone... I had to talk to four people. The second person was in tech support. I told him I had the yellow tint issue. He immediately told me that they would do an LED replacement. I wasn't sure if this was the way I wanted to go and said I might want to just return it and do an exchange.
I had seen the Apple "internal memo" that Gizmodo posted and he was really sticking to it.
He had me on the phone for about 45 min. checking this and that, only to come back and say that was fine but I would have to pay a 10% restocking fee! I said "for returning a defective computer?" He was very friendly and said "only customer service can decide this," then ostensibly transferred me to them.
I spent another 45 minutes with this next person on hold, etc., and then she wanted to have me "try one more thing" on the computer. I reiterated that I had done several tests that I thought were more accurate than what she wanted me to do (not in those exact words,) but she put me through her paces... had me do a screenshot and then move it around the screen and tell her what I saw.
(Then she said she thought it was a GPU issue, which I had learned from - Hellhammer, I think? - was not the case.) I explained a little more, then she put me on hold... and finally came back on and apologized! She said I had been misinformed (now I've spent about 1 hr 45 min on the phone...) and that she had the authority to declare it DOA (if that's the terminology,) and that there was no way I would have to pay a restocking fee. However, they could not do an exchange from a refurb to a new unit; that I would have to get a refund that might take 4-5 days to show up on my credit card. *sigh*
Luckily, I have enough money (barely!) to still buy a different model instead of waiting for the credit so that wasn't critical.
I was transferred one more time, they did the refund and sent me a Fedex shipping label. After some slight cajoling by me (time is money, etc.,) they included a $45 gift card to use toward the purchase of the new computer. This is on top of the magic trackpad and overnight shipping they did for me when I bought the refurb. (C.S. made a pretty big mistake on my first order; I didn't post about it.)
By then, I was sick of being on the phone and so I'm back to square one, meaning I'm not sure what I'm going to buy now. C.S. was really nice throughout; but things took forever! Something I've learned, though; nice in = nice out;
usually.
I'm not going to discuss my new purchase on MacRumors, at least, I'm not going to start a thread about it.
There are enough of those, already, and besides, there are just too many people (well in the minority, I know) that think that just because a thread isn't interesting to them that it isn't interesting to anybody. (There has been enough interest in this thread to belay that,) but somehow they feel compelled to post anyway. Why they don't just click on a thread they're interested in, instead, I'll never understand. (Like those people who want to ban television shows or other media rather than just turning the channel or clicking to another webpage.) It's immaturity, not jealousy, or faux confusion, and adds nothing. (Okay, a bit of humor, even for me. But I'd rather get that on Jimmy Kimmel or whatever. I come here for information.)
IMO, there are enough threads for everyone's interests. I have learned a ton of new information, though, so thanks to all that made constructive posts.
Bye-bye!
