Fair enough. A core part of Apple support is to under-promise so over-delivery is easier. They try to keep expectations (especially of timeline) in check, but there are outliers. I doubt it’ll be months, but parts in transit can be unpredictable. Hopefully it’s made right soon.
It's business week #3 already.
be nice, we've all read (or seen) Harry Potter in action, a twitch of the wand and all is good
You like macs? But don't want to deal with Apple's engineering? Buy a mini.
Where did that happen? You’re the one fan fictioning that here.
Phone support is usually much more helpful In these cases. The people at the stores seem to have tighter limits on what they can provide, or at least are a little less giving due to dealing with frustrated humans all day.
Unfortunately thats not how it works. They will replace with comparable model of same type. I can’t go and ask for a MBP with MBA or other machine types.
Can't speak for HP or Lenovo, but the "corp/business" warranty that my firm pays for on all our Dell laptops is about the same price as AppleCare and we get next-day on-site support. I've had to use it once in the 19 years I've worked here for a laptop that needed a motherboard replacement. My total downtime was less than 3 hours.
Despite what so many of the "don't be a Karen" types in this thread would want you to believe, the saying "the squeaky wheel gets the grease" is as true today as it was 100 years ago. As proven by you.
Now try non corp/business. I have HP or even Lenovo guys come onsite and replace arts or machines. They don’t offer anything close to consumer what Apple does.
Back in my day- you’d wait. Parts can be constrained. We wouldn’t CRU your machine because you went from 0-90.
I will (see below), but why? The dude who started this thread uses his machine for business purposes. He bought the best warranty and service plan available to him at the time.
I don't think you quite understand what I'm talking about here. We are only a small firm of about 35 employees (we were closer to 25 employees when I had my run-in with Dell service). We buy maybe eight new machines a year at most. We are not a large corporate client and we're not talking about services that require some special kind of corporate contract (we have never been on a Dell support contract). We're talking about a pro-level warranty offered to anyone buying Dell equipment.
Well, that much is clear to me. Apple's consumer offering (also its small-business offering) is a slightly-less unprofessional in-store version of the Geek Squad tartted up with a wood-vaneer storefront and a clownish self-aggrandizing name. AppleCare offers a warranty extension and maybe a number to call for help, but that is about it.
OP isn’t part apple business plan, just regular apple care. Dell will do remote troubleshooting asking to remove screws and run lot of diagnostics, and they don’t promise LCD or display repairs next day. Most often they ask them to be shipped to their warehouse. I have dealt it, some devices like laptops or if it’s logic board issues get better support. Dell service guys don’t walk around with display panels and replace onsite. Corporate customers, usually have loaners for these issues.
I think that is the issue, he has chased them up, rather than Apple updating the customer. I took my MBP into an Apple Store (Perth, Australia) in early January, due to a screen issue, and they wanted to replace the display panel, so shipped it to Sydney (where Apple do most of it's repairs). The advised it would take approx 10 working days. If the customer in this case had a timeframe given to them, then the reasonable course of action, if the time frame is to exceed this, would be to update the customer.
