You're missing the point, I was addressing a member stating that the OP needed it for work, and 3 weeks means he cannot work. My point was that if he needed it for work, then he had to address the lack of computer even before handing the computer over to apple.
I did see that you were responding to another member, but as you'll see below, the OP didn't say he 'cannot work', but that he used 'this computer for work', and 'that's why it is necessary'. Despite the 'necessary' remarks, there appears a lack of urgency, as noted, by the comment that 'it even crossed my mind to buy a new iMac'.
I know, but that other member wanted to die on that hill, and I was pointing out the weak stance of that position.
I agree with all you say. just had a quick look, and the M1 iMac hasn't been obsoleted yet, so Apple are supporting it. For me, Apple should be giving 'accurate timeframes', and clear messaging. It does call into question too, how long should you be able to have AppleCare on a product.
I agree, and I'm not saying apple shouldn't do better, they absolutely should, especially given how the store mentioened he's 20th in line and the phone support was like uhhh no, and the person he talked too wasn't a manager either.
Gotta love Karen - post Covid I have missed her. Mind you, it seems the Gen Z era are all about catastrophizing too!
If I was given some sort of timeline, I wouldn't have been so pushy.
I'm going to eventually get a Mac Mini and the upcoming Studio Display 2.
This is literally what should have happened from the start. Apple has a policy for delayed repairs, the timer is usually something like 21 days to trigger a replacement if parts are still unavailable. It applies to Macs, not iOS devices, not sure if there is a similar policy for those. Glad it got taken care of.
Lol what? Now you are just making stuff up like Apple doesn’t support small businesses. Apple has a small business program. it’s pretty good which includes device management and zero touch deployment. None of these guys walk around nor do they have means to replace displays onsite. Dell and HP usually give loaners to corp customers not consumers.
Just realistically... Apple has a small business umbrella where you get a different tier of service, just like you get on site service for a Mac Pro, or if nothing available in your location you take it to a qualified Apple service tech which is usually a server support co, and they take care of your very rapidly (72 hours max in my experience - Nobody at an Apple Store has ever seen a Mac Pro or knows how to work on one, unless you're in a large city like NYC, LA, whatever).
I assume you're referring to this. That is nothing at all like what we were talking about. Apple's Small Business service is more akin to a tech services consultancy that manages software and device deployment and security and has nothing to do with expedited on-site hardware repairs. It is more akin to something like a simplified Microsoft Entra device management with some mobile device management added.
Since we're talking about iMacs in this thread, sure. But many laptops still use hinge designs that can be quite easily replaced on-site with little more than a screwdriver. I find it hard to believe that a tech who carries around laptop motherboards and outer shells would not also carry around commonly-used displays.
The definition of "corp" customers being the key thing here. Dell will offer "corp" service to anyone who buy a business-level machine with a high-enough ProSupport plan. Including my 30 employee firm and OP's single-person (presumably) business.
I guess you also don't use a laptop, then?
Use what works best for you.
Not that, Apple small business program provides hardware support. In fact you can pick apple certified consultant if there isn’t a store near you for onsite support.
It used to be fairly simple, 1 year standard warranty, and you could extend to 3 years total with Apple Care. But Apple started to get greedy, and figured they would charge extra for extra coverage beyond the 3 year period.
My post sounded harsher then it ought to have - my apologies. I was having a bad morning and I let that leak through my posting.
Us has lemon laws. Apple usually has replaced if the same problem happens 3 times. Ofcourse it doesn’t apply to regular wear and tear, dust or water related issues.
