It said the title should be descriptive, so I hope I is. Please be gentle on me since I am using a voice-activated, straw-type speech recognizer and I am a new paraplegic. I was in a car accident about 2 months ago and it has changed my life forever. Still everything I do is like I have never done it before (except dealing with Apple's Reps) but I know you are not into the details about so I will go on. (they are important in helping me, so I will leave them here). I asked my bro. to bring my MBP 2.4, C2D, 4gb RAM computer to the hospital once I was out of ICU. He went into my apt which was exactly the way it was last left the night I went out to head for the mountains to attend a campfire. he put it in the neoprene sleeve and laptop backpack and brought to to me into my new room at the hospital. The next day, I had the nurse help me et set-up (I was no unable to use my arms, neck but could turn m head, and had a ventilator to assist me in breathing.) After 1 hour getting me set-up she opened the notebook and turned it on. I could tell something was wrong just the way it booted up but when it as fully booted up the display screen was cracked!. It was like a hammer mark as in the right corner and a large area of all whiteness with some color streaks 3/4 of the way down and a "normal" looking 1/4 (lower part) of the display was up. I was instantly totally freaked out but to the questions. I did purchase the extended applecare. I had a brother call applecare but they had to talk to me and since I still have a tube in my neck in case I have a breathing emergency, I am not easily understood. The guy at applecare sounded like he thought the whole call was a joke. I asked my brother to call back and ask the next person what can be done. the next person said bring it to an apple Store. My bother will not since he says h will not go through the madhouse at the mall, taking all his kids (no mom around) and getting off work. anyway, I have nobody to take it to this store. I have looked and looked for e-mail support or e-mail addresses of executives to see if I can get somebody who would be open to really listening to my story and helping me get the notebook to apple to fix it (even if I have to pay for the broken or cracked screen), but there are a few other "minor" problems that I needed to get fixed before the accident. I spent $3000 for everything, had it all set-up to the Base Station and was something that has tons of work, my life's personal docs and info on it, and really, is my lifeline to my life before the accident. Does anybody know how I can contact somebody by e-mail since we have not found a person who will speak or help my brother, and a nurse about my options. I have no other family here and my brother finished medical school and is packing his kids up and moving away to another state. he will stay for a while until I get set in an extended care facility since I cannot go back to my work owning 2 fitness and wellness centers. I apologize for going on and on but I hope the information I gave can help somebody help me. I need to find somebody who will arrange to pick up my notebook (I will get it all boxed up and ready for transportation. Well I will no but I will get somebody to). Thanks and I apologize for being so long. KJT ADDED ABOUT 24 HOURS LATER (I THINK, BUT MY MEMORY IS NOT WHAT IS SHOULD BE YET) Reading this edit or add-on is inserted here so that unless you really want to read the Post, I am all set and do not need more help with this specific situation. What I had encountered about 7-10 months ago when I was thinking about purchasing a MacBook Pro and asking for some help, again has come back (by probably the same unhappy people who try hard to make everybody unhappy) to try and turn people away from helping me with some advise. I learned when I first started using forums for some sound advice that some (too many) of the replies in these forums should just be passed right over. There are unhappy and mean people everywhere. When somebody makes such drastic interpretations (assumptions) from such a small amount of information, you know they are here most likely just to be mean and try to make others unhappy; just like all people unhappy and mean just as they are. Look at their Posts with that in view. If they want to deal with other techie people they should move on and look for them. I have no idea what they get out of assuming all kinds of info and trying had to bring other people down, which is where they are. These types of replies (even in my condition) have no influence on me. Just pass them right by. I have had a PM from an Apple PR lady and my bro (who is right this very second taking up everything and going to the state of WA to start his medical practice) had a long talk with her and has me lined up with some help. I am grateful for the help he gave me. Just know that people who are so mean and make themselves look like very unhappy people, are most likely just that. I feel best by just passing their reply (Post) right by and wish them the best. You know deep down inside they are very unhappy people. One guy was correct. I was very stupid that night and made a huge mistake. My business was me and only me, but it was open for 9 years and I loved everyday. This is a new chapter in my life and I thank everyone who offered me some assistance. What you give "out" to help a fellow human being will come back 100-fold. Again thanks for the help from all the sensitive and caring people!