I'm afraid when people say they can't see this adding up, or who are suspicious might wish to re-read the original posts which state that he is even willing to pay for repairs to the product, he would just like to have it fixed without losing his data.
Also he mentioned how his brother is currently situated elsewhere and has his own life to contend with as well.
Emailing Steve was only suggested as an added option to get help, not necessarily the best option but it's one way to get special help arranged.
It is fair enough if you doubt what has been said, but he has come along asking for help and has not asked anyone to give him money, or freebies so I don't think there's any need to feel overly suspicious.
And to the OP i wish you all the best, and hope that you are able to recover to a more comfortable state. Not to forget getting that MBP of yours fixed nice and soon!
and a quick message to "gloor" above: Can you see why the Apple Support lines didn't believe his position, when on a forum, people don't believe him either. Maybe just giving some advice on a solution would be a better option.