Mine came out small and I can probably make that work but if it’s too tight i’ll exchange for a properly sized band. I’m normally medium but in pics my head looks small compared to others.
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Incorrect Fitting Size
- Thread starter DrewDowne
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Tried about 20+ times. I always get the M size for the headbands. However, for the Light Seal size, I get varies of results (33W/35W/25W).
It’s hard to find why it varies. Tried different distances between my face and my phone, different light condition, and the way I rotate my head, but it just makes me confused more.
The first-time scan I got was 35W, which is the one I ordered. I hope it fits.
If not, I hope they have enough backup Light Seals for us to exchange. It is also sold separately, so I am optimistic on that.
It’s hard to find why it varies. Tried different distances between my face and my phone, different light condition, and the way I rotate my head, but it just makes me confused more.
The first-time scan I got was 35W, which is the one I ordered. I hope it fits.
If not, I hope they have enough backup Light Seals for us to exchange. It is also sold separately, so I am optimistic on that.
Tried several scans with my iPhone 15 Pro Max, in different rooms with different backgrounds and different lighting, and both with and without my glasses on. Going through the pre-order process, the scans always result in S / S / 21W. If I do the scan to measure for the individual head bands and light seal, they always result in M / M / 25W. This is a mess. I'm an average size guy, average size head, so medium makes sense to me. I feel like the small headbands will be way too small. Plus I think it makes sense to have the medium size bands to be able to adjust up/down to share with family members. Has anyone contacted Apple to get their pre-order sizing changed?
I originally ordered a 256 GB, 33W M, delivering in March. Out of curiosity, I tried resizing to see if it was accurate, and I got 512 GB 21W M, for pickup on Feb 3. I pulled the trigger, but now when I check my size, I keep getting 33W. I also have a pretty big head, so I am guessing the 33W is accurate. I really hope the exchange process is seamless, in that they have other sizes readily available for those picking up. Otherwise, are we going to have to order a different size and send back the band that came with the device, dealing with the snug fit in the meantime?
Since store pickup was the "recommended" option upon purchasing, I am assuming Apple is ready for this...
Since store pickup was the "recommended" option upon purchasing, I am assuming Apple is ready for this...
I've done the scan a few times... Sometimes it comes back as 21W and other times as 33W.
I wonder if this is why Apple prefers you pick them up at the store. Maybe they'll do a fitting test and let you swap it out for the correct size if the app sized you incorrectly?
I wonder if this is why Apple prefers you pick them up at the store. Maybe they'll do a fitting test and let you swap it out for the correct size if the app sized you incorrectly?
Yes I think the Apple store is better equipped to make sure you get the right sizes.
When I ordered, it chose an Apple store that was in a different county so I chose to have it delivered.
At least we will have 2 weeks to request an exchange of bands & light seals ?
Keep in mind that you need to setup an appointment when picking up your device at the Apple Store. Someone there will help you get your VP ready and make sure it fits you right.
I got an M for my first (canceled) order and an S for the second, which I didn't notice until this thread. Apple support said changing the band size would change the delivery date, so I just ordered an extra M in both and will hopefully return whichever fits worse.
Does anyone know if during pickup it doesn't fit correctly, they will swap out the light seal for one that does?
i got size M for my bands, but the light seal, I got a 21W. but now doing the scan post-purchase, I am consistently getting 33W in different rooms, different lighting etc.
i got size M for my bands, but the light seal, I got a 21W. but now doing the scan post-purchase, I am consistently getting 33W in different rooms, different lighting etc.
Seems like the measuring tool is quite fickle and is going to adversely affect a lot of people's day 1 experience. What a shame. Not surprising, but quite a shame.
I am sure the Apple store employees will exchange and fit you properly.
That's why Apple is spending so much training (2 full days) for selected Apple employees on the AVP.
Face scan initially suggested Medium-sized Bands for me (which is what I ordered with the AVP for delivery), but subsequent scans suggest Small, so I ended up placing a separate order for just the Small-sized Bands. I now have to figure out if I can return the Medium Bands if they're not the right fit.
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Wouldn't the larger number actually be for a smaller head because you need more light seal?
ok just chatted witha "vision pro specialist".
She said she knows the fittings may be a little off. So they setup in store assistance with fitting and will swap out any bands or light seals for something that fits you perfectly.
so if you get yours and it doesn't fit, just make an Apple store appointment. Usually that would suck for me since my nearest apple store is 100 miles away. But I acutally am picking mine up during vacation, so I will be staying right next to my pickup store.
She said she knows the fittings may be a little off. So they setup in store assistance with fitting and will swap out any bands or light seals for something that fits you perfectly.
so if you get yours and it doesn't fit, just make an Apple store appointment. Usually that would suck for me since my nearest apple store is 100 miles away. But I acutally am picking mine up during vacation, so I will be staying right next to my pickup store.
I got various sizes with multiple scans, and I was given a medium band with a 21W seal most times. I’m 6’6” with a big head and I’m not confident that a medium band is correct. I chatted with a specialist who confirmed that the band and seal can be exchanged for no charge for what ends up being the correct sizes (I’ll go get fitted in a store). I assumed this would be the case, but it was nice to get it in writing in chat.
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Mine fitted me as medium which is concerning as I have a long head and wear a size XL or 7 3/4 hat size. I guess we will see. I ordered to pickup in Apple Store instead of shipping. A 90-minute drive for me, but I figured with the size concerns I am better off. I assume the fitting is just a piece that goes to block light on the Vision Pro and the other are based on the two straps. I would assume they can swap out on site.
So if I put my hair up I get a 21W and if I let my hair down I get a 33W
lol
sizing issues megathread inbound. there will be people panicking about whether or not they got the right light seal 2 months into their ownership.
lol
sizing issues megathread inbound. there will be people panicking about whether or not they got the right light seal 2 months into their ownership.
I saw they sell individual light seals, so they may be able to take yours back and exchange it for the right size after an in-store fitting
wait... you are able to change heads? tell us more about this. i'm thinking this would be a great way to be better looking or at least perhaps not so bald.
I'm not getting one at launch but I was curious as to shipping times and saw on my iPad I was seeing a week earlier than on my iPhone (in-store dates are the same). Turns out, the size is different from a 2022 iPad Pro and a 2023 iPhone 15 Pro Max. Both show me as a small (which, yes, obviously), but iPad shows 21w and iPhone 33w. I just did the light seal test and got 25w. I don’t know what those measurements are supposed to mean to figure out which one is more accurate, but given that I’m an adult woman who can wear hats designed for children, I’m inclined to think the smaller number is better, but again, I have no idea what it is signifying.
Frankly, all this has done is confirm to me that I will absolutely not be ordering one of these until I can try it in person. Just as I resent having to order designer clothing in multiple sizes (sadly a requirement because I no longer live in a city with good fashion), I resent preordering a headset that I can’t even get a consistent size determination for and with unclear policies about how light seal swaps happen, especially if I can’t even try the sizing in advance.
At least with the Apple Watch in 2015, I was able to try the watchband before preorders even took place (my fear there was the small wouldn’t be small enough for some of the band - that fear was not misguided as the magnetic bands often don’t get tight enough).
I have a lot of criticisms around this launch but the conflicting info on fit and the inability to even do a size demo before launching preorders is something that feels absolutely insane, especially given the price point.
Frankly, all this has done is confirm to me that I will absolutely not be ordering one of these until I can try it in person. Just as I resent having to order designer clothing in multiple sizes (sadly a requirement because I no longer live in a city with good fashion), I resent preordering a headset that I can’t even get a consistent size determination for and with unclear policies about how light seal swaps happen, especially if I can’t even try the sizing in advance.
At least with the Apple Watch in 2015, I was able to try the watchband before preorders even took place (my fear there was the small wouldn’t be small enough for some of the band - that fear was not misguided as the magnetic bands often don’t get tight enough).
I have a lot of criticisms around this launch but the conflicting info on fit and the inability to even do a size demo before launching preorders is something that feels absolutely insane, especially given the price point.