So, I just got back from the Apple store in Crabtree Valley Mall, Raleigh, NC, where I demonstrated the Internet connectivity issues I was having to a tall, bald/shaved douchebag at the "genius" bar.
I showed him using Speedtest.net, that I got ~1.0 Mbps D/L and U/L if I held the phone by the glass, and if I held the phone normally, it dropped to 0.0, or even failed to find a server. This was right there in the store. Even Safari would fail to load a webpage if I was holding the phone, but worked fine if I held it by the glass or wrapped my phone inside a plastic bag from the Disney store.
He mentioned the official press release from Apple, so I asked him how that was related to my issue!? I don't care how many bars were being displayed or how tall they were. My complaint was not being able to use the Internet when holding the phone normally.
So, the guy made some BS claim that it could be a software issue, and maybe resetting the phone to the factory defaults would help. So I called his bluff and waited 15 minutes while he reset the phone.
He handed me back my phone, and we both watched as I opened up Safari again to load a web page. Wow, it loaded instantly. But wait, this is strange... Why would a factory-reset iPhone have joined the "Apple Store" WiFi access point. The idiot actually configured my phone to join the store's wifi network before bringing it back to me in hopes that I wouldn't notice.
So I brought up settings and turned off wifi, tried again, and sure enough, nothing had actually changed. When holding the phone naturally, I had no Internet and sometime no GSM signal either. I thanked the prick for wasting my time resetting the phone, not to mention the hour it's going to take to restore the phone when I get home. Needless to say, I had a few other words for him for trying to trick me with a wifi Internet connection, which he admitted to doing.
This is a sad day for Apple. I use a MacBook Pro at work, after begging my department to purchase them. I have bought 2 previous iPhones, and I would have kept this one if the guy had given me a piece of plastic which costs Apple at most one dollar to manufacture. Instead, I'll be heading back to the store for a full refund. Just a year ago, Apple replaced my time capsule ($499) with an updated replacement for free, outside of warranty. Now they won't even acknowledge that there is a problem if you stand there in the store and show it to them.
I showed him using Speedtest.net, that I got ~1.0 Mbps D/L and U/L if I held the phone by the glass, and if I held the phone normally, it dropped to 0.0, or even failed to find a server. This was right there in the store. Even Safari would fail to load a webpage if I was holding the phone, but worked fine if I held it by the glass or wrapped my phone inside a plastic bag from the Disney store.
He mentioned the official press release from Apple, so I asked him how that was related to my issue!? I don't care how many bars were being displayed or how tall they were. My complaint was not being able to use the Internet when holding the phone normally.
So, the guy made some BS claim that it could be a software issue, and maybe resetting the phone to the factory defaults would help. So I called his bluff and waited 15 minutes while he reset the phone.
He handed me back my phone, and we both watched as I opened up Safari again to load a web page. Wow, it loaded instantly. But wait, this is strange... Why would a factory-reset iPhone have joined the "Apple Store" WiFi access point. The idiot actually configured my phone to join the store's wifi network before bringing it back to me in hopes that I wouldn't notice.
So I brought up settings and turned off wifi, tried again, and sure enough, nothing had actually changed. When holding the phone naturally, I had no Internet and sometime no GSM signal either. I thanked the prick for wasting my time resetting the phone, not to mention the hour it's going to take to restore the phone when I get home. Needless to say, I had a few other words for him for trying to trick me with a wifi Internet connection, which he admitted to doing.
This is a sad day for Apple. I use a MacBook Pro at work, after begging my department to purchase them. I have bought 2 previous iPhones, and I would have kept this one if the guy had given me a piece of plastic which costs Apple at most one dollar to manufacture. Instead, I'll be heading back to the store for a full refund. Just a year ago, Apple replaced my time capsule ($499) with an updated replacement for free, outside of warranty. Now they won't even acknowledge that there is a problem if you stand there in the store and show it to them.
