International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated]

[MacRumors]

There appears to be an ongoing outage with international roaming across multiple cellular networks, with Verizon, AT&T, and T-Mobile customers abroad complaining about the issue on social networks and cellular community forums.

Customers traveling internationally have been without service since late Wednesday for hours at a time, with many losing cellular, text, and data. That has left many users unable to call their cellular provider hotline or access online chat help without a Wi-Fi network.

Based on feedback from customers that have managed to contact support, the providers are aware of the issue with international roaming and are actively working on resolving it, although there have been reports that this could take several hours. We'll update this article as soon as we learn more.

https://twitter.com/x/status/1806204088205631845

Update 1: There are reports that AT&T and T-Mobile customers abroad are also being affected by the outage, suggesting it could be the result of a wider network problem. We have updated the story headline to reflect the development.

Update 2: Bloomberg reports that a Verizon customer service representative who was contacted from the UK on Thursday said that it's an ongoing issue that engineers are working to address.

Update 3: The multi-network outage is related to issues at international connection partner Syniverse, according to a person familiar with the situation. The company says the estimated time of restoration is 12 hours up to 24 hours.

Article Link: International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated]

 

[Michael Scrip]

It must have been the new logo...

😋

 

[vegetassj4]

Darth Testious: Only through me can you achieve a signal greater than any WiFi.

 

[contacos]

My Apple Pay also didn’t work in Germany earlier. Thankfully I had cash on me. Is the world ending?

 

[Mitthrawnuruodo]

Hmm...

One of the main carriers in Norway, Ice, has a similar problem:

27.06.2024 11:35:29

Det kan dessverre fortsatt oppleves feil ved bruk av ice-abonnement i utlandet. Feilen påvirker bruk av tale, SMS og data på 2G og 3G. Trafikk på 4G skal fungere, men enkelte mobiltelefoner vil nekte tilkobling til 4G dersom trafikk på 2G og 3G er utilgjengelig. Dette gjør at man dessverre kan oppleve at alle tjenester faller bort. Feilen skyldes globale problemer hos vår underleverandør - som også påvirker flere andre små og store mobiloperatører globalt. Feilretting pågår med høyeste prioritet. Vi beklager ulempene feilen medfører. Hilsen ice

This roughly translates to:

Unfortunately, errors may still occur when using an ice subscription abroad.

The error affects the use of voice, SMS and data on 2G and 3G. Traffic on 4G should work, but some mobile phones will refuse to connect to 4G if traffic on 2G and 3G is unavailable. This means that unfortunately, all services may be lost. The error is due to global problems with our subcontractor - which is also affecting several other small and large mobile operators globally. Troubleshooting is ongoing with the highest priority. We apologize for any inconvenience caused by the error.

Regards,ice

 

[alexandr]

My Apple Pay also didn’t work in Germany earlier. Thankfully I had cash on me. Is the world ending?

Yes, an Apple Pay outage is one of the signs.

 

[StuBeck]

I'm always curious with issues like this, do people seriously think that a vendor is just going to sit around and not work on the problem? While their networks aren't as robust as they like us to think, they are going to resolve these issues if nothing else to avoid government hassling them for causing an outage.

 

[Alexfromaz]

I have Cricket (AT&T) and experienced and outage in Mexico. I knew something was wrong .. sad to hear it has affected all carriers

 

[JungeQuex]

This screwed me so bad yesterday in Mexico City. Carrier left us out to dry. I’m leaving Verizon over this. What I went through yesterday when this randomly happened in a random neighborhood of CDMX I will never forgive this company for.

 

[JohnAengus]

This screwed me so bad yesterday in Mexico City. Carrier left us out to dry. I’m leaving Verizon over this. What I went through yesterday when this randomly happened in a random neighborhood of CDMX I will never forgive this company for.

Update 1: There are reports that AT&T and T-Mobile customers abroad are also being affected by the outage, suggesting it could be the result of a wider network problem.

 

[cjkastoun]

Thank you for sharing the info. I have been going crazy trying to understand why I cannot get any service (AT&T customer). Nothing at all on AT&T's website, of course. And waiting time for chat support is ... 57 minutes!

Please keep us posted

 

[Prof.]

It must have been the new logo...

😋

So that’s why my bill went up $21.

 

[Scotty2Hotty]

It must have been the new logo...

😋

Came here to say the same.

 

[DEMinSoCAL]

This screwed me so bad yesterday in Mexico City. Carrier left us out to dry. I’m leaving Verizon over this. What I went through yesterday when this randomly happened in a random neighborhood of CDMX I will never forgive this company for.

Can't tell if this is sarcasm or not? Hopefully it is.

 

[Biro]

This screwed me so bad yesterday in Mexico City. Carrier left us out to dry. I’m leaving Verizon over this. What I went through yesterday when this randomly happened in a random neighborhood of CDMX I will never forgive this company for.

Try reading the latest updates to this story. All major carriers are impacted and the source of the problem is with an outside vendor.

 

[picpicmac]

Surely the IW (information warfare) folk have something to say about this...

 

[Apple Fan 2008]

The color scheme on Verizon's website is awful.

 

[glsillygili]

People still pay for roaming internationally instead of getting a SIM/eSIM? I figured most people had unlocked phones these days.

 

[Polinsky]

This screwed me so bad yesterday in Mexico City. Carrier left us out to dry. I’m leaving Verizon over this. What I went through yesterday when this randomly happened in a random neighborhood of CDMX I will never forgive this company for.

If you read the article, you'd know that the problem affected other carriers. So, who will you switch to since many carriers were affected. And apparently, the problem is with a company that handles international calls for many carriers. Your outrage is directed at the wrong entity!

 

[Portavoz]

Landed in Greece this morning and never got service - at least I know why.

 

[Portavoz]

People still pay for roaming internationally instead of getting a SIM/eSIM? I figured most people had unlocked phones these days.

Yup - prices have come down significantly and if you are on a business plan like I am the cost is only $8 a day for unlimited. Yes, you can find cheaper plans but prefer to use my US number

 

[jrlcopy]

I figured it was connected to the MacRumors outage yesterday.

Spectrum is having issues as well.

 

[31 Flavas]

Surely the IW (information warfare) folk have something to say about this...

Blah, this news is disappointing because since it's affecting all the carriers - I can't make easy armchair comments like "See X carrier sucks!"

 

[gordon1234]

People still pay for roaming internationally instead of getting a SIM/eSIM? I figured most people had unlocked phones these days.

Both Verizon and T-Mobile now allow roaming at no extra charge on their newer unlimited plans. I have one line on T-Mobile that allows 5 gigs a month roaming, and my Verizon line allows 10. This is full-speed, no daily charges.

 

[zorinlynx]

It must have been the new logo...

😋

I do wonder why so many companies feel the need to change their logo every few years.

Look at Coca Cola and IBM, they've kept their logos the same for decades and are doing fine.

Even Apple has, technically; they dropped the colors in the 90s but the overall logo has been the same since 1977.