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iOS 9.3.2 Bricking Some 9.7-inch iPad Pro Devices With 'Error 56' Message [Updated]
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Programming has hit the ***** tank, been flushed down, surfaced outside San Diego, got caught on in a fishing net, served for dinner, and once again has hit the ***** tank
Die apple programmers, die
I do own the hardware and I ain't touching this update under any circumstances - so there.
No problems whatsoever on my 9.7" iPad Pro. The update (over the air) worked without a glitch - as it has so far always done for me - even with beta versions.
I also never had problems with updating my Apple Watch, Apple TV, iPhone, MacBook or iMac - ever. I firmly believe this is true for the vast majority of users of Apple devices. Of course, there will be people for whom things go wrong. Simple maths will tell you that even if it goes wrong for a very small percentage this still amounts to a considerable number of people - simply because there are *millions* of Apple users out there.
They are quick to vent their (understandable) anger and give the impression that Apple's quality control is slacking off.
It isn't. Apple makes the best devices around. Not perfect, but simply the best. Their sales figures tell it all.
I also never had problems with updating my Apple Watch, Apple TV, iPhone, MacBook or iMac - ever. I firmly believe this is true for the vast majority of users of Apple devices. Of course, there will be people for whom things go wrong. Simple maths will tell you that even if it goes wrong for a very small percentage this still amounts to a considerable number of people - simply because there are *millions* of Apple users out there.
They are quick to vent their (understandable) anger and give the impression that Apple's quality control is slacking off.
It isn't. Apple makes the best devices around. Not perfect, but simply the best. Their sales figures tell it all.
Well there's no test like production. Still, it isn't going from dev to prod without more than unit testing.
Is the 9.7" iPad Pro the ONLY known iOS 9.3.2 compatible iOS device that is having this issue? Or are others known to be affected? I ran the update on my 6th gen iPod touch, my cellular iPad mini 4, and my iPhone 6s Plus and all are functioning fine. Though, I am curious to see how widespread this issue is or if it is, as hinted by the article, unique to the 9.7" iPad Pro.
The update does clearly state, "improves the security of your iPhone or iPad". And there's no better security mechanism than bricking your device.
Yes. This has happened -- an iPad/iPhone gets forced into Recovery mode with a software update (it's happened since Wi-Fi updates have been available). This usually comes from a Wi-Fi update attempted over a spotty connection.
*Sigh* I wonder what it is going to take for Apple to get off their laurels and start being proactive about their software again.
For everyone who is affected, I hope this is fixed yesterday.
For everyone who is affected, I hope this is fixed yesterday.
More like Apple is the old Microsoft. Microsoft has improved quite a bit.
That's a fair point. Thanks. Apple obviously needs to be vigilant. Their reputation has suffered a lot. Everything becomes more complicated with each iOS/OS release and new functionality. Since the problem isn't global, at least from what I've read, it's easier said than done to test for the precise condition or set of conditions that caused the failure.
Background: failed updates to my iPad 9.7 inch on two different Macs with two different cables. All result in the Error 56 loop.
After my earlier posts here I contacted Apple Support via Twitter. We messaged there and they then escalated it to phone support where I spoke with a senior support person. I explained my trouble shooting steps and we tried the only other one he could think of. No luck. He said that they were unaware of the issue (no notes about it on their system) so I mentioned that we're seeing reports here. He suggested I wait a day or two and see if enough reports come in that Apple releases a revised version. Or, if I want to, I can have the iPad replaced under warranty. I chose to wait a couple days.
If you have a bricked iPad Pro 9.7 (or any iOS device really) hit Apple Support over Twiter, email, phone, whatever so that they build a up enough reports to do something.
After my earlier posts here I contacted Apple Support via Twitter. We messaged there and they then escalated it to phone support where I spoke with a senior support person. I explained my trouble shooting steps and we tried the only other one he could think of. No luck. He said that they were unaware of the issue (no notes about it on their system) so I mentioned that we're seeing reports here. He suggested I wait a day or two and see if enough reports come in that Apple releases a revised version. Or, if I want to, I can have the iPad replaced under warranty. I chose to wait a couple days.
If you have a bricked iPad Pro 9.7 (or any iOS device really) hit Apple Support over Twiter, email, phone, whatever so that they build a up enough reports to do something.
[doublepost=1463443745][/doublepost]iPad pro 9.7 is bricked
iOS 9.3.2 is causing problems for some 9.7-inch iPad Pro owners, with multiple MacRumors readers and Twitter users reporting issues shortly after installing the update over the air. Affected users are seeing an "Error 56" message that instructs them to plug their devices into iTunes.
While not all 9.7-inch iPad Pro users have reported problems, there have been a number of reports on the MacRumors forums and on social networks, suggesting the problem is widespread. Attempting to restore through iTunes doesn't appear to resolve the issue. From MacRumors user NewtypeCJ:According to Apple's error code support document, error 56 is a hardware issue. The document recommends installing the latest version of iTunes, checking for issues with third-party security software, and attempting a restore twice. Apple recommends customers who are still seeing the error message contact Apple support.
With a number of users affected by the bricking issue, Apple will likely need to release an updated version of iOS 9.3.2 that solves the problem.
Article Link: iOS 9.3.2 Bricking Some 9.7-inch iPad Pro Devices With 'Error 56' Message
I think the other thing to consider is that iPads, as complex computers, have some variation from unit to unit. When we're dealing with millions of installed iPads it doesn't take a very large percentage of errors to represent a significant number of owners.
I have never owned an iPad and even I am outraged at this development.
Apple get your t-shirts together and make sure basic functionality persists.
Apple get your t-shirts together and make sure basic functionality persists.
Ahh Apple quality control continues to decline. iOS has been a right Ol mess for a long time with no fixes in sight.
No inertial scrolling on iphone safari, it's there on iPad and their other apps - gone the Apple consistency.
Apple calandar bugs out with medium to heavy use, flickering, showing nonsense appointments at random.
Ticking off scheduled Tasks causes them to randomly switch order so you inadvertently check the wrong ones if trying to do a few quickly.
Requesting Siri for navigation while phone is locked works until you unlock and the the Nav stops.
iPhone plus allows for landscape use yet half of Apple apps only work in portrait. No consistency, what happened to leading by example at Apple.
And the latest mystery, ATV4 being the buggiest consumer product I've ever purchased. Too many issues to even bother listing.
Not sure how much longer I can stand this. Breaking out of an established Eco system is the only barrier, sadly it's a big one.
No inertial scrolling on iphone safari, it's there on iPad and their other apps - gone the Apple consistency.
Apple calandar bugs out with medium to heavy use, flickering, showing nonsense appointments at random.
Ticking off scheduled Tasks causes them to randomly switch order so you inadvertently check the wrong ones if trying to do a few quickly.
Requesting Siri for navigation while phone is locked works until you unlock and the the Nav stops.
iPhone plus allows for landscape use yet half of Apple apps only work in portrait. No consistency, what happened to leading by example at Apple.
And the latest mystery, ATV4 being the buggiest consumer product I've ever purchased. Too many issues to even bother listing.
Not sure how much longer I can stand this. Breaking out of an established Eco system is the only barrier, sadly it's a big one.
Sad to say, I tend to agree. Apple needs to prioritize a comprehensive re-think of all of their software, from the OS to the calculator. It isn't so far gone that they can't save it, but they need to make good on half delivered promises, eliminate extraneous features and make consistency the watchword at every turn.
Unreal. Well I don't have the 9.7 Pro, I have a week old 12.9 iPad - so no...I still won't take a chance on this update - if that bricked my new iPad I'd be fuming right now.
I saw the news with the updates this morning - iPad, phone, watch, iMac AND TV. They can all hold off for now.
Before, I would never think twice before installing..now I have the sad habit now of waiting a day or two before updating just to see if any problems major arise on forums or sites like this.
I saw the news with the updates this morning - iPad, phone, watch, iMac AND TV. They can all hold off for now.
Before, I would never think twice before installing..now I have the sad habit now of waiting a day or two before updating just to see if any problems major arise on forums or sites like this.
