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iPad 2, Orange store UK

Did you go to Apple? As it doesnt look like you have.

Just go make a genius appointment rather that waste time emailing.

If they can't help you then use the orange network to access the small claims website and start a claim ;)

By the way that article you guys linked was exactly what happened to me. Got the iPad from phones4u and it was locked. Apple gave me a new unlocked iPad to sort it out.
 
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Is your new iPad in 100% working order does it have any light leak from the screen when you have a black screen in a dark room? If it does have this fault you should make a genius appointment and get it swapped over. This is a legitimate fault with the iPad at the moment and from what I can gather they are exchanging straight away you would be given an unlocked replacement solving the situation.

This is just an idea if you have an apple store nearby.

I hope you get it resolved soon Orange makes me so angry I was a customer of there's for 10 years until they started to become impossible to deal with the customer service is the worst in the industry!

Good luck
 
I hope this gets resolved because Orange can't get away with what they did to you - I have also had an issue with Orange recently. My mobile no longer works through no fault of my own, and even though it is still under Orange warranty, I got no help from them at all. I visited 2 stores and called the customer service line only to get the same response. Sorry, we can't help you. Useless! I sent it back to the manufacturer to get it repaired.
 
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Now been to apple and spoke with a genius and store manager.

Result....... No joy. Nothing apple can do to help as it is he carrier who locked my device. I have to address with them. :-(
 
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ParishYoung said:
Shaun.sheff said:
http://www.reghardware.com/2011/03/30/apple_ipad_2_sim_lock/

interesting how this can happen and when it does orange just doesn't back down. They are getting so much grief why not just accept that they got it wrong.
Click to expand...

Hold up! Only Vodafone UK are selling the 64Gb 3G iPad 2, so how has Orange managed to lock the one mentioned in this article??

@Gavcur - post the Wigglesworth email address on here and we'll bombared her with emails until she gives in ;-)

Or try emailing Tom again. He'll wonder why she hasn't sorted it sooner, and he'll be like "dude, it's less than £600 and not worth our time. Give the guy a refund" LOL

(or at least that should be his attitude)
Click to expand...

Only got their generic email for the executive office
mailto:executive.office@everythingeverywhere.com

Fill ur boots. ;-)

I don't even really want a refund. Just the damn thing unlocked so I don't have to use with orange. Would cost them nothing to sort!!!
 
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snapper07 said:
Is your new iPad in 100% working order does it have any light leak from the screen when you have a black screen in a dark room? If it does have this fault you should make a genius appointment and get it swapped over. This is a legitimate fault with the iPad at the moment and from what I can gather they are exchanging straight away you would be given an unlocked replacement solving the situation.

This is just an idea if you have an apple store nearby.

I hope you get it resolved soon Orange makes me so angry I was a customer of there's for 10 years until they started to become impossible to deal with the customer service is the worst in the industry!

Good luck
Click to expand...

If only!!
 
Letter before action - I maybe making progress - used template letter in thread

Dear Tom,

Many thanks for your email, it has proved to be most useful in my conversations.
Can you supply me with the IMEI number of your iPad please as this is going to be required to get the iPad unlocked?
You can find this out by going into SETTINGS, GENERAL then ABOUT.
The IMEI number can be found towards the bottom of the resulting screen.

Please rest assured that we're working to get this done for you asap and will keep you updated.

Thanks
Simon Quick
Orange Iphone Support
Team 98, Discovery


Sent: 01 April 2011 13:53
To: QUICK, Simon
Subject: Letter Before Action

Dear Simon,

As a summary I have purchased an iPad 2 3G at full RRP (So the iPad 2 32GB WiFi+3G fully belongs to me and has NOT been subsidised by Orange UK) and without a contract. As per every other outlet and carrier in the country I had assumed this would be unlocked. In fact, I even confirmed this with your in store staff (I was told my Vodafone SIM would work).

Since then, as you know I have established the SIM is locked and now unless I sign a contract with Orange it can never be unlocked. Therefore the iPad is not fit for purpose and I was mis-sold.

I don't want a refund, I would like my iPad unlocked.

In addition, having reviewed the Internet there is significant disquiet in the market about Orange's unique policy and many mentions of customers looking to report Orange to their local Trading Standards and the Office of Fair Trading as well as BBCs Watchdog.

I look forward to a prompt response from your service delivery and expect them to change their policy and thus unlock my iPad 2.

Yours

Tom
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

bubbacasto said:
Dear Tom,

Many thanks for your email, it has proved to be most useful in my conversations.
Can you supply me with the IMEI number of your iPad please as this is going to be required to get the iPad unlocked?
You can find this out by going into SETTINGS, GENERAL then ABOUT.
The IMEI number can be found towards the bottom of the resulting screen.

Please rest assured that we're working to get this done for you asap and will keep you updated.

Thanks
Simon Quick
Orange Iphone Support
Team 98, Discovery


Sent: 01 April 2011 13:53
To: QUICK, Simon
Subject: Letter Before Action

Dear Simon,

As a summary I have purchased an iPad 2 3G at full RRP (So the iPad 2 32GB WiFi+3G fully belongs to me and has NOT been subsidised by Orange UK) and without a contract. As per every other outlet and carrier in the country I had assumed this would be unlocked. In fact, I even confirmed this with your in store staff (I was told my Vodafone SIM would work).

Since then, as you know I have established the SIM is locked and now unless I sign a contract with Orange it can never be unlocked. Therefore the iPad is not fit for purpose and I was mis-sold.

I don't want a refund, I would like my iPad unlocked.

In addition, having reviewed the Internet there is significant disquiet in the market about Orange's unique policy and many mentions of customers looking to report Orange to their local Trading Standards and the Office of Fair Trading as well as BBCs Watchdog.

I look forward to a prompt response from your service delivery and expect them to change their policy and thus unlock my iPad 2.

Yours

Tom
Click to expand...

April fool??
 
gavcur said:
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)



April fool??
Click to expand...

I sincerely hope not... spoke to this guy for sometime today already...
 
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cdallen said:
Why didn't you just buy an Ipad on 3?!
Click to expand...

I would have. Just my misfortune. Was walking past the orange store at the back of 5 and it was empty so went in and asked if they had any??? And the rest is history.
 
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bubbacasto said:
gavcur said:
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)



April fool??
Click to expand...

I sincerely hope not... spoke to this guy for sometime today already...
Click to expand...

Can you PM me his email then and extension and I will try too.
 
gavcur said:
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)



Can you PM me his email then and extension and I will try too.
Click to expand...

I would but cannot find where to PM you.
 
Last edited:
cdallen said:
That guy will likely be really PO'd that you posted his e-mail address on a public forum for everyone to see and abuse!
Click to expand...

I would hope no abuse. this guy understands and is trying to get it resolved. he would appreciate more evidence to help his case to get us a solution. please consider him as being on our side.
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

bubbacasto said:
cdallen said:
That guy will likely be really PO'd that you posted his e-mail address on a public forum for everyone to see and abuse!
Click to expand...

I would hope no abuse. this guy understands and is trying to get it resolved. he would appreciate more evidence to help his case to get us a solution. please consider him as being on our side.
Click to expand...

Will give it a bash but I would redact ur post and remove his email. You don't want to pi$$ him off with spam due to bots getting his email etc

Thanks again
 
bubbacasto said:
Dear Tom,

Many thanks for your email, it has proved to be most useful in my conversations.
Can you supply me with the IMEI number of your iPad please as this is going to be required to get the iPad unlocked?
You can find this out by going into SETTINGS, GENERAL then ABOUT.
The IMEI number can be found towards the bottom of the resulting screen.

Please rest assured that we're working to get this done for you asap and will keep you updated.

Thanks
Simon Quick
Orange Iphone Support
Team 98, Discovery


Sent: 01 April 2011 13:53
To: QUICK, Simon
Subject: Letter Before Action

Dear Simon,

As a summary I have purchased an iPad 2 3G at full RRP (So the iPad 2 32GB WiFi+3G fully belongs to me and has NOT been subsidised by Orange UK) and without a contract. As per every other outlet and carrier in the country I had assumed this would be unlocked. In fact, I even confirmed this with your in store staff (I was told my Vodafone SIM would work).

Since then, as you know I have established the SIM is locked and now unless I sign a contract with Orange it can never be unlocked. Therefore the iPad is not fit for purpose and I was mis-sold.

I don't want a refund, I would like my iPad unlocked.

In addition, having reviewed the Internet there is significant disquiet in the market about Orange's unique policy and many mentions of customers looking to report Orange to their local Trading Standards and the Office of Fair Trading as well as BBCs Watchdog.

I look forward to a prompt response from your service delivery and expect them to change their policy and thus unlock my iPad 2.

Yours

Tom
Click to expand...

@Gavcur
Tom's email address is Tom.Alexander@everythingeverywhere.com

And
I think it'll be highly unlikely that Simon Quick will be able to obtain the unlock code for you. As mentioned previously, he will take the device details (Mobile Number, IMEI, etc.) and pass them internally to the Handset Unlocking Team. They are not customer facing, and are VERY strict on company policies. Therefore if Orange wants you to stay connected for three months, they too will not budge on the three month rule.

Good luck, but I think badgering Wigglesworth and Tom Alexander are going to be more fruitful, if at all.
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

ParishYoung said:
bubbacasto said:
Dear Tom,

Many thanks for your email, it has proved to be most useful in my conversations.
Can you supply me with the IMEI number of your iPad please as this is going to be required to get the iPad unlocked?
You can find this out by going into SETTINGS, GENERAL then ABOUT.
The IMEI number can be found towards the bottom of the resulting screen.

Please rest assured that we're working to get this done for you asap and will keep you updated.

Thanks
Simon Quick
Orange Iphone Support
Team 98, Discovery


Sent: 01 April 2011 13:53
To: QUICK, Simon
Subject: Letter Before Action

Dear Simon,

As a summary I have purchased an iPad 2 3G at full RRP (So the iPad 2 32GB WiFi+3G fully belongs to me and has NOT been subsidised by Orange UK) and without a contract. As per every other outlet and carrier in the country I had assumed this would be unlocked. In fact, I even confirmed this with your in store staff (I was told my Vodafone SIM would work).

Since then, as you know I have established the SIM is locked and now unless I sign a contract with Orange it can never be unlocked. Therefore the iPad is not fit for purpose and I was mis-sold.

I don't want a refund, I would like my iPad unlocked.

In addition, having reviewed the Internet there is significant disquiet in the market about Orange's unique policy and many mentions of customers looking to report Orange to their local Trading Standards and the Office of Fair Trading as well as BBCs Watchdog.

I look forward to a prompt response from your service delivery and expect them to change their policy and thus unlock my iPad 2.

Yours

Tom
Click to expand...

@Gavcur
Tom's email address is Tom.Alexander@everythingeverywhere.com

And
I think it'll be highly unlikely that Simon Quick will be able to obtain the unlock code for you. As mentioned previously, he will take the device details (Mobile Number, IMEI, etc.) and pass them internally to the Handset Unlocking Team. They are not customer facing, and are VERY strict on company policies. Therefore if Orange wants you to stay connected for three months, they too will not budge on the three month rule.

Good luck, but I think badgering Wigglesworth and Tom Alexander are going to be more fruitful, if at all.
Click to expand...

Parishyoung

If there is an angle to try I will try you just never know.

The email address for The CEO Tom Alexander was where wigglesworth picked up as she apparently acts for him???? Yeah right. She really needs to go to some customer service inputs!!!
 
Just start a claim in the small claims. I linked a web address.

I bet you that they will be more reasonable when that happens and remember if they think it's pointless to turn up you would win by default.

So it's almost better that way!
 
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spinstorm said:
Just start a claim in the small claims. I linked a web address.

I bet you that they will be more reasonable when that happens and remember if they think it's pointless to turn up you would win by default.

So it's almost better that way!
Click to expand...

That's the plan now. Will give them the 7 days to comply though in the first instances in my endeavour to be REASONABLE.

Hopefully watchdog will get interested as it is pretty topical and new at the moment.

Chances are they won't though but I will try to get as much publicity out as I can so no other poor bugger gets conned at the hands of Orange.

Shame on you orange.
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

On that note anyone feel free to link to this thread on any other forums you might partake and spread the word.
 
How can you wait any days?

Just start the claim. They have told you they won't do it for you.

You have been reasonable. You can always stop a claim if they magically change their mind but in the meantime just start the claim!
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

spinstorm said:
How can you wait any days?

Just start the claim. They have told you they won't do it for you.

You have been reasonable. You can always stop a claim if they magically change their mind but in the meantime just start the claim!
Click to expand...

It's only till Monday. Will take me till then to sort out the paperwork for the court. It's a little different as I am in Scotland. I can't do it all online. Still old school I'm afraid. At least I can download the paper work and complete now though.

I have also since learned that I can get legal assistance via a fund that I pay into at my work that will cost me nothing. Result. Spoke to them and I have done what they would recommend thus far. I have to recontact them Monday with a view to them helping sort out the case.
 
ParishYoung said:
@Gavcur
Tom's email address is Tom.Alexander@everythingeverywhere.com

And
I think it'll be highly unlikely that Simon Quick will be able to obtain the unlock code for you. As mentioned previously, he will take the device details (Mobile Number, IMEI, etc.) and pass them internally to the Handset Unlocking Team. They are not customer facing, and are VERY strict on company policies. Therefore if Orange wants you to stay connected for three months, they too will not budge on the three month rule.

Good luck, but I think badgering Wigglesworth and Tom Alexander are going to be more fruitful, if at all.
Click to expand...

Hi Tom,
*
Many thanks for the details, this has been passed on to the Service Design team.
I've had confirmation that until this gets resolved with a new process, we're looking to get these unlocked by exception and I'm just waiting on the details of how we get this done.
Thank for being so patient and I'll ensure you're kept up to date on progress with the equipment being unlocked as soon as possible.
*
Please note that this is my last day in the office as I work a 3 on / 3 off shift operating from 10:00 till 22:00.
I'm due to be back in the office on 06/04/11. Over the next three days I'm asking my opposite number (Donald Wing) to keep you informed on progress.
Realistically as the SD team aren't in on Sunday,*I'm not expecting an update from them until Monday, but either way I'll get another update out to you on Monday.
*
I'm sorry for the delay in getting this resolved for you, but please rest assured that your issue has my focus and teh correct people are engaged in sorting it out for you.
*
Thanks
Simon Quick
Orange Iphone Support
Team 98, Discovery
 
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